Fig. 5a - Choose Payment Method
Step 2
Choose Payment Method
Please choose the required payment method to
complete the transaction process:
i. Press “1” to support swiping magnetic stripe
card (Fig. 5b). Follow instruction to swipe your
card.
ii. Press “2” to support inserting ICC card (Fig.
5c). If you are required to input PIN, please
input via secure PIN pad and press “ ” to
confirm.
iii. Press “3” to support tapping NFC card (Fig.
5d). Please ensure you tap the NFC payment
card within 4cm range on top of the NFC
marking. Success tapping will have beep
sound and LED indication.
Remarks: If you pay via swiping card or inserting EMV IC
card, please ensure that the magstripe or EMC chip of the
card is facing the right direction.
Fig. 5b - Ready for swipe card
Fig. 5c - Ready for inserting card
Fig. 5d - Input PIN via PIN pad
Fig. 5e - Ready for tapping card
Sales Operation
Sales Operation
Fig. 4a - Input Transaction Amount
Step 1
Input Amount
i. In the Home Menu (Fig. 3c), press “1” to enter
SALES page (Fig. 4a).
ii. Input transaction amount (Fig. 4a).
iii. Input tips amount (Fig. 4b) if any, then press
“ ” to confirm input.
iv. Total amount will be shown on display, press
“ ” to ACCEPT or “X” to DECLINE.
**If you need to cancel the transaction, please press “X” to
cancel. “DECLINE” will be shown on the display and back to
SALES page (Fig. 4a) for next transaction.
Fig. 4b - Input Tips Amount
Fig. 4c - Confirm Total Amount
Device cannot read your card
successfully through NFC
reading
Problems
Recommendations
Device cannot read your
card successfully
Device has no response
Device cannot be paired
Problems
Recommendations
Display turned off
automatically
Device lost the connection
with your smartphone or
tablet when the device is
auto-off.
Troubleshooting
Troubleshooting
Room 1602, 16/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, Hong Kong
www.bbpos.com
Need Help?
E: sales@bbpos.com | T: +852 3158 2585
FCC Caution Statements:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Caution: Any changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
©2015 BBPOS Limited. All rights reserved. BBPOS and WisePad are either trademark or registered trademarks of BBPOS Limited.
IOS is the trademark of Apple Inc. Android™ is a trademark of Google Inc. Windows® is registered trademark of Microsoft
Corporation in the United States and/or other countries. The Bluetooth® word mark and logos are registered trademarks
owned by Bluetooth SIG, Inc. and any use of such marks by BBPOS Limited is under license. Other trademarks and trade names
are those of their respective owners. All details are subject to change without prior notice.
CAUTION & IMPORTANT NOTES
LCD Message Details
WisePad 2 Message
Description
BBPOS
WisePad 2 opening screen
STANDBY
Waiting for connection via
Bluetooth®
, WiFi or
GPRS network. WisePad 2 enters “SLEEP MODE”
if no operation for 5 minutes
BLUETOOTH ON
Bluetooth®
is turned on and pairing with
PAIRING NOW ....
smartphone or tablet.
CONNECTING NETWORK ....
WiFi or GPRS network is connecting
PROCESSING
Transaction is processing
INPUT PIN
Enter PIN
INCORRECT PIN
Incorrect PIN input, please retry
COMPLETED
Transaction is completed
CANCELLATION
Transaction is cancelled
TERMINATE
Transaction result is terminated
DECLINED
Transaction result is declined
MSR SUCCESS
Succeeds to swipe card
MSR FAIL
Fails to swipe card
NO ICC
No ICC card is inserted/detected
NO RESPONSE
Time out message for no card is inserted or swiped
INSERT CARD
Remind to insert ICC card
SWIPE CARD
Remind to insert ICC card
NFC
Remind to tap card
ACCEPTED
Transaction result is success
POWER OFF?
Confirm or decline to turn off the WisePad 2
Product Specifications
Product Size
70mm (W) x 108mm (H) x 16.5mm(D)
Product Weight
105g
Power & Battery
Lithium Polymer Rechargeable Battery 750mAH,
3.7V
Magstripe Card Reader
Triple Track (Track 1, 2 & 3)
Swipe Speed
15cm/sec - 100cm/sec
LED indicator
• Operating - green light flashing
• Low Battery Level - red light flashing
• Charging - red light on
• Fully charged - green light on
NFC LED Indicator
• Connecting with POS terminal - First LED flashing
• Ready for NFC Reading - First LED on
• Success Reading - 4 LEDs on in ascending order
• Transaction Completed - 4 LEDs on with “BEEP”
• Errors - First LED flash with twice “BEEP”
• Power off - All LEDs off
Communication Interface
Bluetooth®
v2.1,
Bluetooth®
v4.0 (iOS)*, USB,
WiFi or GPRS (optional with SAM/SIM cards)
Operating Temperature
0°C - 45°C (32°F - 113°F)
Operating Humidity
Max 95%
Storage Temperature
-10°C - 55°C (14°F - 131°F)
Storage Humidity
Max 95%
*Support only by iPhone 5 or later, iPad 3 or later, iPad Mini or later, iPod Touch 5th generation or later.
• Please press & hold the power on/off button
to restart your device.
• Please check if you can find the device’s “Serial
Number” (Shown on the back of device) in the
“Scanned Device List” of your smartphone or
tablet.
• The display may turn off after enter the “SLEEP
MODE” to save power. Please press and hold
the power on/off button to restart it.
• The device may be out of power, please use
the USB cable to recharge it, then retry.
• Please press and hold the power on/off button
to turn on the device again. The device will
automatically connect with your smartphone
or tablet again.
• The device may be at lower battery level,
please use the USB cable to recharge it, then
retry.
• Please ensure the device or smartphone/tablet
is within the reception range.
• Please check if your card supports NFC
payment.
• Please ensure if your card is placed within 4cm
range on top of the NFC marking.
• Please take out your NFC payment card from
wallet or purse for payment to avoid any
interference.
• Please check if the device has power when
operating and ensure devices are connected.
• Please check if the application instructs to
swipe or insert card.
• Please ensure that there is no obstacle in the
card slots.
• Please check if the magstripe or chip of the
card is facing the right direction when swiping
or inserting card.
• Please ensure your phone/tablet is supported
model for this device’s operation.
• Please swipe or insert card with a more
constant speed.
• Please use a paper clip to press the reset
button at the back for reboot.
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• Ensure to turn on the
Bluetooth®
function of your smartphone or tablet before use.
• Please fully charge your WisePad 2 before use.
• Please ensure that you have chosen the desired “Pairing” method of WisePad 2 before
to start the connection process.
• Please ensure magstripe /EMV chip of the card is facing the right direction when swiping
or inserting card.
• Don’t drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave,
incinerate, paint, or insert foregin object into the device. Doing any of which will void the Warranty.
• Don’t immerse the device into water and place near washbasins or any wet locations. Don’t spill
any food or liquid on the device. Don’t attempt to dry the device with external heat sources, such
as microwave or hair dryer.
• Don’t use any corrosive solvent or water to clean the device. Recommend using dry cloth to clean
the surface only.
• Don’t use any sharp tools to point the internal components or connectors, doing which may lead to
malfunction and void the Warranty.
• Don’t try to disassemble the device to repair. Please contact your dealer for repair and maintenance.
