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Central Offi ce Lines – Outgoing Calls
About Outgoing Call Groups
The purpose of the Outgoing Call Groups is to provide the optimal management of outgoing calls,
giving maximum outside line access to the users and extensions that need them most. The system
has the capability to de
fi
ne up to 4 Outgoing Call Groups. Each group is a list of outside lines and
every extension is assigned to one of these four groups. When the extension dials ‘9’ (or ‘0’) to
make an outside call, the system uses the list to
fi
nd the
fi
rst available CO line.
Example: An of
fi
ce with 4 outside phone lines, a fax machine, 10 employees in two departments,
and one top executive might create the following trunk groups:
FAX Group
You may prefer that the FAX extension use only a certain outgoing line. You
could create an Outgoing Call Group which contains the preferred outside line
fi
rst with other lines also available.
If you have an outside line dedicated solely for the use of the fax machine and
you do not want anyone to make voice calls on this line, you may want to connect
the fax machine directly to the outside line, bypassing the system.
Sales Group
All extensions assigned to the sales staff might have access to all of the lines.
This provides them with maximum access to lines on which to make sales calls
– which is good for business!
Tech Group
If this group needs to make fewer calls, they might be linked with only one or two
outside lines, keeping the rest free for sales calls.
Executive
Optionally, the executive may want a dedicated phone line for their extension,
so that they always have a line available and can have a private number. The
disadvantage would be that other extensions are left with one less line for
outgoing calls.
Central Offi
ce Lines- Outgoing Calls
