User Manual
84
Terms and conditions
Overall Vision
The terms “we”, “us” and “our” refer to BCN3D
Technologies. The terms “you” and “your” refer to
the person or entities that purchase any service or
product. BCN3D Technologies offers all the information
about products, tools, and services available, always
conditioned to the acceptance of all the terms,
conditions, policies and notices that are specified below.
By purchasing one of our products, you will be accepting
our terms and conditions, including the additional
terms and conditions and the policies mentioned in this
document.
Return policy
BCN3D accepts returns for refunds or exchanges,
subject to the following:
1 Withdrawal right
You have 14 days from the date of reception of the
product to execute the right of withdrawal. In order
to request a return, the product must not have been
opened, it should be closed and sealed inside its original
box. If you have opened the product, it will not be
eligible for a refund. This said, the transport costs (both
shipping and return,
in addition to possible customs fees if the merchandise
comes from outside the European Union) will be
responsible of the customer and deducted from the
amount to be returned.
Requirements:
• Having acquired the product through
BCN3D
Technologies
• Be within the established deadline,
which is 14
calendar days from the reception
of the order.
2 Defective goods
If you detect any defect in the operation of the product,
you have 7 working days from the reception of the
product to communicate this defect and proceed to its
return.
You should contact the sales department by email
through
or by phone +34 935 95 43
43, to notify this incident.
In this case, BCN3D Technologies will be responsible for
all the transportation costs.
In cases of wear or tear of the product due to causes
that are not exclusively of its use, BCN3D Technologies
reserves the right to accept or reject the return of the
product, in addition to establishing the conditions of
such return or substitution of the product.
3 The product received has been damaged during
transport
The client will have 24 hours to verify and communicate
the integrity of all the components of the order and
verify that all the pertinent goods are included within
the total set of the demanded product. An order will be
considered delivered when the delivery receipt is signed
by the customer.
Upon receiving the goods, you must ensure the external
package is in good conditions and shows no symptoms
of having received a blow. If the package has any sign
of having received a blow or any other damage, you
must reject it, reflecting it on the delivery note of the
carrier and notifying the logistics department by email
(
) during the following 24h.
Summary of Contents for Sigma Series
Page 1: ...User Manual 1 User Manual Sigma Series ...
Page 19: ...User Manual 19 Diagram 9 12 14 11 13 10 15 ...
Page 87: ...MSS 2020 1 ...
