Possible causes
Recommended solutions
Instrument is not warmed up
Wait 30 minutes for the instrument to warm up.
Laser is not functioning
Contact BD Biosciences.
Optical alignment problem
Contact BD Biosciences.
Electronics troubleshooting
Introduction
This topic describes possible problems and recommended solutions for BD FACSymphony™ A1 electronics
issues.
“Cytometer Disconnected” in cytometer window
Possible causes
Recommended solutions
Cytometer power is off
Turn on the cytometer main power.
Communication failure between
workstation and cytometer
1. In BD FACSDiva™ software, select
Cytometer > Connect.
2. If connecting does not work, restart the cytometer. Turn the cytometer off,
wait 1 minute, and turn on the cytometer main power.
3. If connecting still does not work, contact BD Biosciences.
Chapter 8 Troubleshooting
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Summary of Contents for FACSymphony A1 Flow
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