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TROUBLESHOOTING

ORANGE LED flashes 1 x.

ORANGE LED flashes 2 x.

ORANGE LED flashes 4 x.

ORANGE LED is on.

RED LED flashes 
quickly after an 
assisted setup.

RED LED lights up 
sporadically.

GREEN LED lights up 
sporadically.

The LED is off.

The reaction of the door 

does not correspond to 

the LED-signal.

The sensor signals 
an internal fault.

The power supply is too 
low or too high.

The sensor receives 
not enough IR-energy.

The sensor encounters 
a memory problem.

The sensor vibrates.

The sensor sees the door 
during the assisted setup.

The sensor sees the door.

The sensor is disturbed 
by external conditions.

The sensor is disturbed by 
rain and/or leaves.

The sensor vibrates.

Ghosting created by door 
movement.

The sensor sees the door 
or other moving objects.

Check power supply

.

Check wiring.

Cut and restore power supply.  
If orange LED lights up again, replace sensor.

Increase the IR-immunity filter to value 3 (< 2,8 m).
Select presetting 2 or 3.

Select presetting 2 or 3. 
Increase radar-immunity filter.

Change radar field angle.

Check if the sensor and door cover is fastened firmly.
Check position of cable and cover.

Change radar field size or angle.

Remove the objects if possible.

Launch an assisted setup and adjust the IR angle.

Replace sensor.

ORANGE LED flashes 6 x.

ORANGE LED flashes 7 x.

Faulty radar sensor output

Replace sensor.

The internal test of the 

radar is disturbed.

Change radar field angle or antenna.
Launch a quick setup.
If orange LED flashes again, replace sensor.

Check power supply and wiring.

ORANGE LED flashes 5 x.

The sensor receives 
too much IR-energy.

ORANGE LED flashes 8 x.

IR power emitter is faulty.

Replace sensor.

ORANGE LED flashes 9 x.

Internal reference of the 

radar is faulty.

Replace sensor.

The remote control 

does not react.

Enter the right password. If you forgot the code, cut 

and restore the power supply to access the sensor 

without entering a password during 1 minute.

The sensor is protected by a 

password.

The sensor is disturbed by 
external elements.

Eliminate the cause of disturbance (lamps, rain cover, 

door controller housing properly grounded).

Move the IR-curtains away from the door.
Install the sensor as close to the door as possible. 
If needed, use a bracket accessory.
Launch a new assisted setup.

Decrease the angle of the IR-curtains.
Increase the IR-immunity filter (values >2.8 m).
Deactivate 1 curtain.

Slightly increase the angle of the IR-curtains.
Decrease the IR-immunity filter (values 1-3 <2.8 m).

Check if the sensor is fastened firmly.
Check position of cable and cover.

Check CAN communication.

The ORANGE LED flashes 
quickly.

DIP-switch setting awaiting 
confirmation.

Cut and restore power to confirm the DIP-switch setting

Summary of Contents for IXIO-D CAN

Page 1: ...utton 8 DIP switch 9 IR curtain angle adjustment knob OPENING SAFETY SENSOR FOR AUTOMATIC SLIDING DOORS User s Guide for product version 0202 and higher See product label for serial number ACCESSORIES BA Bracket accessory CA Ceiling accessory BEA Remote control CDA Curved door accessory according to EN 16005 and DIN 18650 including emergency exits RA Rain accessory ENGLISH ...

Page 2: ...e for carrying out a risk assessment and installing the sensor and the door system in compliance with applicable national and international regulations and standards on door safety The manufacturer of the sensor cannot be held responsible for incorrect installations or inappropriate adjustments of the sensor Only trained and qualified personnel may install and setup the sensor The warranty is inva...

Page 3: ...nity 2 field size 9 immunity 2 The size of the detection field varies according to the mounting height of the sensor In emergency exits the full door width must be covered from 15 to 45 default 30 from 15 to 15 default 0 ENGLISH IXIO D CAN INSTALLATION GUIDE Plug the connector with the WHITE and GREEN wires on top towards the sensor cover GREEN BROWN POWER SUPPLY CAN HIGH CAN LOW YELLOW WHITE ...

Page 4: ... the inside door sensor and the inner curtain of the outside door sensor should always be smaller than 20 cm The distance to the door leaf depends therefore on the thickness of the door leaf The size of the detection field varies according to the mounting height and the settings of the sensor The full door width must be covered Mounting height Detection width 2 00 m 2 20 m 2 50 m 3 00 m 3 50 m 2 0...

Page 5: ...ROL Select parameter Select value Unlock Lock STANDARD standard in and outdoor installations factory values for immunities IR number and redirection You can choose one of the following presettings CRITICAL ENVIRONMENT critical installations due to surroundings or weather increased immunities 1 curtain SHOPPING STREET installations in narrow streets with pedestrian traffic increased immunities redi...

Page 6: ...5 s 1 s 2 s 3 s 4 s 5 s 6 s 7 s 8 s 9 s Always additionally adjust the arrow position on the sensor with a screwdriver 2 8 m 6 7 EN 16005 2 2 m 6 7 BS 7036 Sensors mounted close to each other need a different frequency motion motion or presence motion and presence opening output is active in case of 0 motion detection 1 motion or presence detection 2 motion and presence detection low normal high n...

Page 7: ...aunch an assisted setup and adjust the IR angle Replace sensor ORANGE LED flashes 6 x ORANGE LED flashes 7 x Faulty radar sensor output Replace sensor The internal test of the radar is disturbed Change radar field angle or antenna Launch a quick setup If orange LED flashes again replace sensor Check power supply and wiring ORANGE LED flashes 5 x The sensor receives too much IR energy ORANGE LED fl...

Page 8: ... cm x 5 cm typ Number of spots max 24 per curtain Number of curtains 2 CAN EN 12978 EN ISO 13849 1PL c CAT 2 under the condition that the door control system monitors the sensor at least once per door cycle IEC 61496 1 ESPE Type 2 EN 16005 Chapter 4 6 8 DIN 18650 1 Chapter 5 7 4 BS 7036 1 Chapter 8 1 Motion Min detection speed 5 cm s Microwave doppler radar Transmitter frequency 24 150 GHz Transmi...

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