2
5
Troubleshooting
Both in�touch 2 modules have a status LED to help diagnose problems, if any occur�
Troubleshooting
There are 2 different modules in the in�touch 2 kit: The Home Transmitter (EN Module) and the Spa Transmitter
(CO Module)� They communicate together via an RF link� The Home Transmitter is responsible for the Ethernet
communications and the Spa Transmitter is responsible for the hot tub
communications�
Home Transmitter (EN Module) LED status
This module’s LED can show various status conditions, as indicated below�
Rapidly flashing YELLOW color:
The Home Transmitter is in pairing mode when this color
is shown (the pairing switch was pressed)� Until a pairing
successfully completes, the application cannot connect to
the hot tub
� To complete the pairing, you must turn off the
spa (using its breaker), wait a few seconds and then flip
back the breaker to on� The pairing will then occur within
a few seconds� If not, then the Spa Transmitter is either
incorrectly connected, out of range, or defective�
If the in�touch 2 modules were previously paired and the
pairing switch is accidently pressed, simply unplug the
Home Transmitter USB power cord and re-plug it (thereby
resetting the Home Transmitter)� The modules should
then normally reconnect together�
Once out of pairing mode, the Home Transmitter will
display another color�
For each of the following colors, the information applies
whether the LED is blinking or not� If the LED is blinking,
please also refer to the Blinking LED section below�
RED color :
Reason?
The Home Transmitter is not detecting a router� Until this
is resolved, the application cannot connect to the spa�
What to do?
Make sure the router is powered and working correctly
(i�e� test it using another computer or device connected to
the same LAN port you intend to use)�
Make sure the Ethernet cable is correctly connected
at each end (LAN port on router end, and the Home
Transmitter�) If the problem still occurs, try connecting
with another cable� If a computer (or other device) works
fine on the LAN port, and the cable is fine, then the Home
transmitter is likely defective�
GREEN color :
Reason
?
The Home Transmitter is connected to a router (an IP
address was assigned), but the in
�touch 2 server
is not
reachable�
What to do?
This is very likely a router configuration issue, so refer to
your router’s Us
er Manual�
It may be due to
Port 10022 being closed� Normally, this
port is open by default in commercial routers, but different
routers may have different beha
viors�
If Port 10022 is confirmed as open, then some other
internal configuration is preventing the router from
accessing Intern
et� In this case, the application
will still
have access to the hot tub if connected to the same
network�
The server may also simply be temporarily “off-line” for
servicing/maintenance, so try aga
in later� The
application
can still connect with the hot tub, but only from within the
s
ame network�
If the application can connect to a local spa, the problem
is likely the Internet connection (WAN), a router mis-
configuration, or your Internet Service Provider (ISP) has
issues with its network connection
�
BLUE color :
Reason?
This is the normal state of the Home Transmitter
LED�
It has a full Internet connection, with access to the
i
n�touch 2 server� As long as your device and
application
have access to the Internet (either via Wi-Fi or cellular data
such as 3G, 4G, or LTE), then you’re good to go!
What to do?
Enjoy your hot tub!
Summary of Contents for Hybrid4
Page 4: ...3 Introduction TofC...
Page 17: ...16 Modifying schedules Application TofC...
Page 18: ...17 Application Reminders TofC...
