8 Troubleshooting
Problem
Cause
Remedy
No Power
Power Not Switched On.
Plug in at the power point and
switch on.
If still no power, check the power
point has power supplied by
checking with another appliance
such as a table lamp.
If no power to the power point,
call an electrician.
On / Off Switch under the lip of
the massager not switch on to the
“I” position
Switch the On / Off Switch (which
is located under the lip of the
massager) to the “I” position .
No Massage
Massage Function not switched
on
Press the button
Massage too Slow or to
Fast
Speed Setting not selected as
required.
Continuously press the
button until the desired speed
setting is selected.
Heat Function will not
operate
Heat Function not switched on
Press the button
Appliance turns off
during use.
The appliance has an auto off
function which activates after
approximately 20 minutes of use.
Allow the product to cool for at
least 30 minutes and then turn on
again.
Page 9 of 10
