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This document sets out the terms and conditions of the product
warranties for Electrolux Appliances. It is an important document.
Please keep it with your proof of purchase documents in a safe place
for future reference should there be a manufacturing defect in your
Appliance. This warranty is in addition to other rights you may have
under the Australian Consumer Law.
1. In this warranty:
(a)
‘acceptable quality’ as referred to in clause 10 of this warranty has the
same meaning referred to in the ACL;
(b) ‘ACL’ means Schedule 2 to the Competition and Consumer Act 2010;
(c)
‘Appliance’ means any Electrolux product purchased by you and
accompanied by this document;
(d) ‘ASC’ means Electrolux’s authorised service centres;
(e)
‘Electrolux’ means Electrolux Home Products Pty Ltd of 163 O’Riordan
Street, Mascot, NSW 2020, ABN 51 004 762 341 in respect of
Appliances purchased in Australia and Electrolux (NZ) Limited
(collectively ‘Electrolux’) of 3-5 Niall Burgess Road, Mount Wellington, in
respect of Appliances purchased in New Zealand;
(f)
‘major failure’ as referred to in clause 10 of this warranty has the same
meaning referred to in the ACL;
(g) ‘‘Warranty Period’ means the period of 24 months following the date
of original purchase of the Appliance in Australia or New Zealand and in
the case of the:
• Stainless Steel burner box, an additional 23 years
• Enamel burner box, an additional 8 years
•
Stainless Steel plates, grills and burners, an additional 3 years
Cast iron plates, grills and burners, an additional 1 year
2.
This warranty only applies to Appliances, purchased and used in Australia or
New Zealand in normal domestic applications and is in addition to (and does
not exclude, restrict, or modify in any way) any non-excludable statutory
guarantees in Australia and New Zealand.
3.
During the Warranty Period Electrolux or its ASC will, at no extra charge if
your Appliance is readily accessible for service, without special equipment
and subject to these terms and conditions, repair or replace any parts which
it considers to be defective. Electrolux or its ASC may use remanufactured
parts to repair your Appliance. You agree that any replaced Appliances or
parts become the property of Electrolux. This warranty does not apply to
light globes, batteries, filters or similar perishable parts.
4.
Parts and Appliances not supplied by Electrolux are not covered by
this warranty.
5.
To the extent permitted by law, you will bear the cost of transportation, travel
and delivery of the Appliance to and from Electrolux or its ASC. If you reside
outside of the service area, you will bear the cost of:
(a)
travel of an authorised representative;
(b) transportation and delivery of the Appliance to and from Electrolux or
its ASC, In all instances, unless the Appliance is transported by
Electrolux or an Electrolux authorised representative, the Appliance is
transported at the owner’s cost and risk while in transit to and from
Electrolux or its ASC.
6. Proof of purchase is required before you can make a claim under
this warranty.
7.
You may not make a claim under this warranty unless the defect claimed is
due to faulty or defective parts or workmanship. Electrolux is not liable in the
following situations (which are not exhaustive):
(a)
the Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect power supply
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions supplied with
the Appliance;
(b) the Appliance is modified without authority from Electrolux in writing;
(c)
the Appliance’s serial number or warranty seal has been removed
or defaced;
(d) the Appliance was serviced or repaired by anyone other than Electrolux,
an authorised repairer or ASC.
8.
This warranty, the contract to which it relates and the relationship between
you and Electrolux are governed by the law applicable where the Appliance
was purchased. Where the Appliance was purchased in New Zealand for
commercial purposes the Consumer Guarantee Act does not apply.
9.
To the extent permitted by law and subject to your non-excludable
statutory rights and guarantees, Electrolux excludes all warranties and
liabilities (other than as contained in this document) including liability for any
loss or damage whether direct or indirect arising from your purchase,
use or non-use of the Appliance.
10. For Appliances and services provided by Electrolux in Australia, the
Appliances come with guarantees by Electrolux that cannot be excluded
under the ACL. You are entitled to a replacement or refund for a major failure
and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the Appliance repaired or replaced if the
Appliance fails to be of acceptable quality and the failure does not amount
to a major failure. The benefits to you given by this warranty are in addition
to your other rights and remedies under a law in relation to the Appliances or
services to which the warranty relates.
11. For Appliances and services provided by Electrolux in New Zealand, the
Appliances come with a guarantee by Electrolux pursuant to the provisions
of the Consumer Guarantees Act, the Sale of Goods Act and the Fair
Trading Act.
12. To enquire about claiming under this warranty, please follow these steps:
(a)
carefully check the operating instructions, user manual and the terms of
this warranty;
(b) have the model and serial number of the Appliance available;
(c)
have the proof of purchase (e.g. an invoice) available;
(d) telephone the numbers shown below.
13. You accept that if you make a warranty claim, Electrolux and its ASC may
exchange information in relation to you to enable Electrolux to meet its
obligations under this warranty.
Warranty
FOR SALES IN AUSTRALIA AND NEW ZEALAND
APPLIANCE: BEEFEATER SIGNATURE BARBECUE
BBS_Warr_May16
Important Notice
Before calling for service, please ensure that the steps listed in clause 12 above have been followed.
FOR SERVICE
or to find the address of your nearest
state service centre in Australia
PLEASE CALL 1800 356 660
For the cost of a local call (Australia only)
SERVICE AUSTRALIA
ELECTROLUX HOME PRODUCTS
beefeaterbbq.com
FOR SPARE PARTS
or to find the address of your nearest
state spare parts centre in Australia
PLEASE CALL 1300 666 019
For the cost of a local call (Australia only)
FOR SERVICE
or to find the address of your nearest
authorised service centre in New Zealand
FREE CALL 0800 10 66 10
(New Zealand only)
SERVICE NEW ZEALAND
ELECTROLUX (NZ) Limited
beefeaterbbq.com
FOR SPARE PARTS
or to find the address of your nearest
state spare parts centre in New Zealand
FREE CALL 0800 10 66 20
(New Zealand only)
WARRANTY
