Troubleshooting
/After-sales service
Operating manual NORA Alu
V2.13 E
Page 32 of 52
12 Troubleshooting/After-sales service
12.1 Troubleshooting help
Problems with the NORA Alu
Remedy
The travel adjustment and the
spreading of the carrier frame of
the NORA Alu do not function.
a) Check if the emergency stop switch is released or
pressed.
b) Check that the cables of the control box are
correctly plugged in.
c)
Check the battery’s charging state.
d) Remove the battery and check the contacts for
damage.
The NORA Alu remains in the top
end position.
a) Check if the emergency stop switch is released or
pressed.
b)
Check the battery’s charging state.
c) Use the electrical emergency lowering feature (see 7.6)
to lower the patient/resident.
d) Use the mechanical emergency lowering feature (see
7.5) to lower the patient/resident.
e)
Push the “down” button on the handset and
simultaneously press down the bow. Contact the after-
sales service.
The carrier frame motor does not
run.
a) Check if the emergency stop switch is released or
pressed.
b) Check that the control box is correctly plugged in.
c)
Check the battery’s charging state (replace with fully
charged battery).
Heavy going, sluggish operation of
the drive despite fully charged
battery.
a) Battery low.
Charge the battery
.
b) The maximum load is exceeded (max. patient weight).
c) The battery has reached the end of its lifetime. Replace
the battery.
The control box emits a “beep”
signal when operated.
Battery low.
Charge the battery
.
The handset does not work.
a) Check the connector at the cable of the handset.
b)
Check the battery’s charging state (replace with fully
charged battery).
The up and down buttons of the
handset do not respond.
a) Check if the emergency stop switch is released or
pressed.
b)
Check the battery’s charging state (replace with fully
charged battery).
c) Check that the cables of the control box are correctly
plugged in.
The castors produce loud noises. Clean or replace the castors
