Troubleshooting
/After-sales service
Operating manual NORA Alu
V2.13 E
Page 33 of 52
The NORA Alu produces unusual
noises.
Inform the after-sales service.
The NORA Alu is damaged.
Inform the after-sales service.
The orange Service LED on the
handset flashes.
Safety check required, inform the after-sales service.
Problems with the charging unit
Remedy
The charging unit does not work.
a) Remove the battery pack and check the contacts for
damage.
b) Check the mains plug.
The charging unit is connected to
the power outlet, but the operating
display is not lit.
a) Check that the charging unit is connected to a power
outlet.
b) Check that the power outlet is supplied with power.
c) Check the power outlet fuse.
d) Remove the battery and check for damage.
Problems with the battery
Remedy
The battery is placed correctly, but
the indicator lights are not lit.
Inform the after-sales service.
The indicator light does not go out
after multiple hours of charging.
The battery must be replaced. Inform the after-sales
service.
The battery installed in the
charging unit indicates that it is fully
charged. However, when placed in
the NORA Alu, just a few lifting
cycles are possible.
The battery must be replaced. Inform the after-sales
service.
When the handset is actuated, an
acoustic signal is emitted and the
indicator light (red) is on.
Check the battery’s charging sta
te.
When your product does not function properly and you cannot eliminate the error by
means of the remedies listed in paragraph 12, please contact the customer service of
your dealer either the manufacturer.
BEKA Hospitec GmbH
Am Rübenmorgen 3
35582 Wetzlar
Phone: +49(0)641-9 22 22-0
Fax: +49(0)641-9 22-22-20
info@beka-hospitec.de
