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19 / 27 EN

Refrigerator/User Manual

7

. Troubleshooting

Check this list before contacting the 

service. Doing so will save you time 

and money. This list includes frequent 

complaints that are not related to faulty 

workmanship or materials. Certain 

features mentioned herein may not 

apply to your product.

The refrigerator is not working. 

• 

The power plug is not fully settled. 

>>> Plug it in to settle completely 

into the socket.

• 

The fuse connected to the socket 

powering the product or the main 

fuse is blown. >>> Check the fuses.

Condensation on the side wall of the 

cooler compartment (MULTI ZONE, 

COOL, CONTROL and FLEXI ZONE).

• 

The door is opened too frequently 

>>> Take care not to open the 

product’s door too frequently.

• 

The environment is too humid. >>> 

Do not install the product in humid 

environments.

• 

Foods containing liquids are kept 

in unsealed holders. >>> Keep the 

foods containing liquids in sealed 

holders.

• 

The product’s door is left open. >>> 

Do not keep the product’s door open 

for long periods.

• 

The thermostat is set to too low 

temperature. >>> Set the thermostat 

to appropriate temperature.

Compressor is not working.

• 

In case of sudden power failure 

or pulling the power plug off and 

putting back on, the gas pressure 

in the product’s cooling system is 

not balanced, which triggers the 

compressor thermic safeguard. 

The product will restart after 

approximately 6 minutes. If the 

product does not restart after this 

period, contact the service.

• 

Defrosting is active. >>> This 

is normal for a fully-automatic 

defrosting product. The defrosting is 

carried out periodically.

• 

The product is not plugged in. >>> 

Make sure the power cord is plugged 

in.

• 

The temperature setting is incorrect. 

>>> Select the appropriate 

temperature setting.

• 

The power is out. >>> The product 

will continue to operate normally 

once the power is restored.

The refrigerator’s operating noise is 

increasing while in use.

• 

The product’s operating performance 

may vary depending on the ambient 

temperature variations. This is normal 

and not a malfunction.

The refrigerator runs too often or for 

too long.

• 

The new product may be larger than 

the previous one. Larger products will 

run for longer periods.

• 

The room temperature may be high. 

>>> The product will normally run 

for long periods in higher room 

temperature.

• 

The product may have been recently 

plugged in or a new food item is 

placed inside. >>> The product 

will take longer to reach the set 

temperature when recently plugged 

in or a new food item is placed inside. 

This is normal.

• 

Large quantities of hot food may have 

been recently placed into the product. 

>>> Do not place hot food into the 

product.

• 

The doors were opened frequently or 

kept open for long periods. >>> The 

warm air moving inside will cause the 

product to run longer. Do not open 

the doors too frequently.

Summary of Contents for FFEP3791W

Page 1: ...FFEP3791W EN 58 5166 0000 AC Freezer User manual ...

Page 2: ...g and installation instructions to ensure the appliance is correctly connected and fitted prior to use Please write your product model and serial number on the last page of this user manual and store in a safe location close to the appliance for easy future reference This user manual may also be applicable for several other models Differences between models will be listed If you have any questions...

Page 3: ... 10 3 1 Appropriate Installation Location 10 3 2 Installing the Plastic Wedges 10 3 3 Adjusting the Feet 11 3 4 Electrical Connection 11 3 5 Door Open Warning 11 3 6 Changing the illumination lamp 11 3 7 Changing the door opening direction 11 4 Preliminary preparation 12 5 Operating the product 14 5 1 Indicator panel 14 5 2 Freezing fresh food 16 5 3 Recommendations for preservation of frozen food...

Page 4: ...ct can be used by children at and above 8 years old and by persons with limited physical sensory or mental capabilities or who lack experience and knowledge provided that they are supervised or trained on the safe use of the product and the risks it brings out Children aged from 3 to 8 years are allowed to load and unload refrigerating products Electrical products are dangerous for children and pe...

Page 5: ...s heavy do not move it alone Do not hold its door when moving the product Pay attention not to damage the cooling system or the piping during transportation If the piping is damaged do not operate the product and call the authorised service agent A 1 5 Installation safety To make the product ready for use check the information in the user manual to make sure that the electricity and water installa...

Page 6: ... plug the product in sockets that are loose dislocated broken dirty greasy or bear the risk of getting in contact with water Route the power cable and hoses if any of the product in a way that they do not cause risk of tripping over Exposing the live parts or power cable to humidity may cause short circuit Therefore do not install the product in places such as garages or laundry rooms where humidi...

Page 7: ...poil If your refrigerator is equipped with blue light do not look at this light with optical tools Do not stare at UV LED lamp directly for a long time Ultraviolet light may cause eye strain Do not overload the product Objects in the refrigerator may fall down when the door is opened causing injury or damage Similar problems may arise if any object is placed onto the product To avoid injuries make...

Page 8: ...for cleaning purposes There is the risk of fire and electric shock Do not use sharp or abrasive tools when cleaning the product Do not use household cleaning products detergent gas gasoline thinner alcohol varnish etc Only use cleaning and maintenance products inside the product that are not harmful for food Never use steam or steam assisted cleaners to clean or defrost the product Steam gets into...

Page 9: ... exactly with your product If the subject parts are not included in the product you have purchased then it is valid for other models 1 Control Panel 2 Door shelf 3 Glass shelves 4 Drawers 5 Adjustable front feet 1 2 3 4 5 Congratulations on your choice of a Beko quality Appliance which has been designed to give you service for many years ...

Page 10: ...e door by turning it to its side if this does not work contact the authorised service Place the product on an even floor surface to prevent jolts Install the product at least 30 cm away from heat sources such as hobs heater cores and stoves and at least 5 cm away from electrical ovens Product must not be subjected to direct sun light and kept in humid places Appropriate air ventilation must be pro...

Page 11: ... have 10 to 16A fuse Do not extension cords or cordless multiple outlets between your product and the wall outlet 3 5 Door Open Warning May not be available in all models An audio warning signal will be given when the door of your product is left open for at least 1 minute This warning will be muted when the door is closed or any of the display buttons if any are pressed 3 6 Changing the illuminat...

Page 12: ...tion declared in the energy label of your refrigerator was tested by taking out the upper drawers in the cooler department and the ice bucket which is easily removable by hand Food packages should not be in direct contact with the heat sensor located in the cooler compartment The food should be 10 cm away from the sensor In case of contact with the sensor energy consumption of the device may incre...

Page 13: ... condensation C For some models indicator panel turns off automatically 1 minutes after the door closes It will be reactivated when the door is open or any button is pressed Since hot and humid air will not directly penetrate into your product when the doors are not opened your product will optimize itself in conditions sufficient to protect your food Functions and components such as compressor fa...

Page 14: ...tor turns off when the Quick Fridge or Quick Freeze function is selected 3 Freezer Compartment Temperature Setting Indicator Indicates the temperature set for the Freezer Compartment 4 Power failure High temperature error warning indicator This light illuminates during power failure high temperature failures and error warnings During sustained power failures the highest temperature that the freeze...

Page 15: ... 23 and 24 respectively 11 Quick Freeze Function Quick Freeze indicator turns on when the Quick Freeze function is on Press Quick Freeze button again to cancel this function Quick Freeze indicator will turn off and normal settings will be resumed Quick Freeze function will be cancelled automatically 52 hours later if you do not cancel it manually If you want to freeze plenty amount food press Quic...

Page 16: ...safe storage of the food Frozen food must be used immediately after they are thawed and they should never be re frozen Please observe the following instructions to obtain the best results 1 Activate the fast freezing function by pressing the Fast Freeze button 24 hours before loading the food to be frozen 2 24 hours after pressing the button place your hot food in the first and second shelves of t...

Page 17: ...ge are labeled and dated 3 Do not exceed Use By Best Before dates on the packaging Defrosting The freezer compartment defrosts automatically 5 4 Deep freeze information Food must be frozen as rapidly as possible when they are put in the freezer in order to keep them in good quality It is possible to preserve the food for a long time only at 18 C or lower temperatures You can keep the freshness of ...

Page 18: ... remove door and body shelves remove all of its contents Remove the door shelves by pulling them up After cleaning slide them from top to bottom to install Never use cleaning agents or water that contain chlorine to clean the outer surfaces and chromium coated parts of the product Chlorine causes corrosion on such metal surfaces 6 1 Avoiding bad odours Materials that may cause odour are not used i...

Page 19: ...mpressor thermic safeguard The product will restart after approximately 6 minutes If the product does not restart after this period contact the service Defrosting is active This is normal for a fully automatic defrosting product The defrosting is carried out periodically The product is not plugged in Make sure the power cord is plugged in The temperature setting is incorrect Select the appropriate...

Page 20: ...e and check again The temperature in the cooler or the freezer is too high The cooler compartment temperature is set to a very high degree Temperature setting of the cooler compartment has an effect on the temperature in the freezer compartment Wait until the temperature of relevant parts reach the sufficient level by changing the temperature of cooler or freezer compartments The doors were opened...

Page 21: ...ckaging materials without free of odour The foods were placed in unsealed holders Keep the foods in sealed holders Micro organisms may spread out of unsealed food items and cause malodour Remove any expired or spoilt foods from the product The door is not closing Food packages may be blocking the door Relocate any items blocking the doors The product is not standing in full upright position on the...

Page 22: ...f you have any questions about these rights please contact the retailer from which you purchased the product In certain circumstances it is possible that your statutory rights may offer additional or higher levels of protection than those offered under the terms of this guarantee What is covered by this guarantee Repairs to the product required as a result of faulty materials defective components ...

Page 23: ...by a qualified Electrical Domestic Appliance Installer is recommended for all Washing Machines Dishwashers and Electric Cookers as incorrect installation may result in you having to pay for the cost of repairing the product 5 Gas Cookers must be professionally installed by a Gas Safe or Gas Networks Ireland for Republic of Ireland registered gas installer 6 This guarantee is given in respect of pr...

Page 24: ...t is unable to carry out a repair because a convenient appointment cannot be arranged Will there be any charge for the repairs It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee with a proof of purchase The Manufacturer reserves the right to charge for the reasonable cost of any service call if You cannot provide evidence that your product ...

Page 25: ... to complete the details below as you will need this information when you call us or to use our online services When you call us you may be required to input your serial number into your telephone keypad For help please visit beko co uk support model finder The product model number is printed on the Operating Instruction Booklet User guide The product model and serial number is printed on the Rati...

Page 26: ...ree call packages but please check with your telephone service provider for exact call charges Republic of Ireland 01 862 3411 Service once the manufacturers guarantee has expired If you have purchased an extended guarantee please refer to the instructions contained within the extended guarantee agreement document otherwise please call us using the appropriate number above where service can be obt...

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