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Refrigerator/User Manual
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole
discretion, replace your product with a new product instead of carrying out a repair.
Where a replacement is offered, this would normally be an identical model but when
this is not possible, a model of similar specification will be provided. The Manufacturer
will cover the costs and arrange for the delivery of the new product and for the
return of the old product. Any costs related to disconnecting the faulty product and
installing the replacement product will not be borne by the Manufacturer unless
previously agreed to in writing. The original guarantee will continue to apply to the
replacement product; the new product will not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside
these hours may be possible at the sole discretion of the Manufacturer but cannot
be guaranteed. Whilst our Engineers will endeavour to minimize inconvenience and
to meet requests for specific timed appointments, this cannot be guaranteed. We
will not be liable for delays or if it is unable to carry out a repair because a convenient
appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is
covered by this guarantee with a proof of purchase. The Manufacturer reserves the
right to charge for the reasonable cost of any service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the engineer finds that there is no fault with
your product.
• That your product has not been installed or operated in accordance with the User
Instructions Booklet.
• That the fault was caused by something other than faulty materials, defective
components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Engineer providing you with
an invoice. The Manufacturer reserves the right to terminate the guarantee if you
fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by
English law and subject to the English Courts, save where you live in another part
of the United Kingdom, in which case the law and courts of that location will apply.
If you are resident in the Republic of Ireland, this guarantee will be governed by Irish
law and the Irish courts will have jurisdiction.
