20 / EN
Washing Machine / User’s Manual
5 Troubleshooting
Program does not start after closing the door.
• Start / Pause / Cancel button was not pressed. >>> *Press
the Start / Pause / Cancel button.
• It may be difficult to close the loading door in case of
excessive loading. >>> Reduce the amount of laundry
and make sure that the loading door is closed properly.
Programme cannot be started or selected.
• Washing machine has switched to self protection mode due
to a supply problem (line voltage, water pressure, etc.).
>>> Press and hold On / Off button for 3 seconds. (see.
"Cancellation of program")
Water in the machine.
• Some water might have remained in the product due to the
quality control processes in the production. >>> This is
not a failure; water is not harmful to the machine.
Machine does not fill with water.
• Tap is turned off. >>> Turn on the taps.
• Water inlet hose is bent. >>> Flatten the hose.
• Water inlet filter is clogged. >>> Clean the filter.
• Loading door may be open. >>> Close the door.
Machine does not drain water.
• Water drain hose might be clogged or twisted. >>> Clean
or flatten the hose.
• Pump filter is clogged. >>> Clean the pump filter.
Machine vibrates or makes noise.
• Machine might be standing unbalanced. >>> Adjust the
feet to level the machine.
• A hard substance might have entered into the pump filter.
>>> Clean the pump filter.
• Transportation safety bolts are not removed. >>> Remove
the transportation safety bolts.
• Laundry quantity in the machine might be too little. >>>
Add more laundry to the machine.
• Machine might be overloaded with laundry. >>> Take out
some of the laundry from the machine or distribute the
load by hand to balance it homogenously in the machine.
• Machine might be leaning on a rigid item. >>> Make sure
that the machine is not leaning on anything.
There is water leaking from the bottom of the
washing machine.
• Water drain hose might be clogged or twisted. >>> Clean
or flatten the hose.
• Pump filter is clogged. >>> Clean the pump filter.
Machine stopped shortly after the programme
started.
• Machine might have stopped temporarily due to low voltage.
>>> It will resume running when the voltage restores to
the normal level.
Machine directly discharges the water it takes in.
• Draining hose might not be at adequate height. >>>
Connect the water draining hose as described in the
operation manual.
No water can be seen in the machine during
washing.
• The water level is not visible from outside of the washing
machine. >>> This is not a failure.
Loading door cannot be opened.
• Door lock is activated because of the water level in the
machine. >>> Drain the water by running the Pump or
Spin programme.
• Machine is heating up the water or it is at the spinning
cycle. >>> Wait until the programme completes.
• Child lock is engaged. Door lock will be deactivated a
couple of minutes after the programme has come to an
end. >>> Wait for a couple of minutes for deactivation of
the door lock.
• Loading door may be stuck because of the pressure it is
subjected to. >>> Grab the handle and push and pull the
loading door to release and open it.
Washing takes longer time than specified in the
manual.(*)
• Water pressure is low. >>> Machine waits until taking in
adequate amount of water to prevent poor washing quality
due to the decreased amount of water. Therefore, the
washing time extends.
• Voltage might be low. >>> Washing time is prolonged to
avoid poor washing results when the supply voltage is low.
• Input temperature of water might be low. >>> Required
time to heat up the water extends in cold seasons. Also,
washing time can be lengthened to avoid poor washing
results.
• Number of rinses and/or amount of rinse water might have
increased. >>> Machine increases the amount of rinse
water when good rinsing is needed and adds an extra
rinsing step if necessary.
• Excessive foam might have occurred and automatic foam
absorption system might have been activated due to too
much detergent usage. >>> Use recommended amount
of detergent.
Programme time does not countdown. (On models
with display) (*)
• Timer may stop during water intake. >>> Timer indicator
will not countdown until the machine takes in adequate
amount of water. The machine will wait until there is
sufficient amount of water to avoid poor washing results
due to lack of water. Timer indicator will resume countdown
after this.
• Timer may stop during heating step. >>> Timer indicator
will not countdown until the machine reaches the selected
temperature.
• Timer may stop during spinning step. >>> Automatic
unbalanced load detection system might be activated due
to the unbalanced distribution of the laundry in the drum.
Programme time does not countdown. (*)
• There might be unbalanced load in the machine. >>>
Automatic unbalanced load detection system might be
activated due to the unbalanced distribution of the laundry
in the drum.
