37 / EN
Washing Machine / User’s Manual
5
Troubleshooting
Problem
Reason
Solution
Programme does not start
after closing the door.
Start / Pause / Cancel button was not pressed.
• *Press the Start / Pause / Cancel
button.
It may be difficult to close the loading door in case
of excessive loading.
• Reduce the amount of laundry and
make sure that the loading door is
closed properly.
Programme cannot be
started or selected.
Washing machine has switched to self protection
mode due to a supply problem (line voltage, water
pressure, etc.).
• To cancel the programme, turn
the Programme Selection knob to
select another programme. Previous
programme will be cancelled. (See
“Cancelling the programme”)
Water in the machine.
Some water might have remained in the product
due to the quality control processes in the
production.
• This is not a failure; water is not
harmful to the machine.
The machine enters standby
mode after the programme
starts or it does not take in
water.
Tap is turned off.
• Turn on the taps.
Water inlet hose is bent.
• Flatten the hose.
Water inlet filter is clogged.
• Clean the filter.
Loading door may be open.
• Close the door.
The water connection may be wrong or water may
be cut off (When the water is cut off, washing or
rinsing LEDs flash).
• Check the water connection. If the
water is cut off, press the Start/Pause
key after the water has been supplied
again to resume the operation from
standby mode.
Machine does not drain
water.
Water drain hose might be clogged or twisted.
• Clean or flatten the hose.
Pump filter is clogged.
• Clean the pump filter.
Machine vibrates or makes
noise.
Machine might be standing unbalanced.
• Adjust the feet to level the machine.
A hard substance might have entered into the
pump filter.
• Clean the pump filter.
Transportation safety bolts are not removed.
• Remove the transportation safety
bolts.
Laundry quantity in the machine might be too
little.
• Add more laundry to the machine.
Machine might be overloaded with laundry.
• Take out some of the laundry from
the machine or distribute the load by
hand to balance it homogenously in
the machine.
Machine might be leaning on a rigid item.
• Make sure that the machine is not
leaning on anything.
There is water leaking from
the bottom of the washing
machine.
Water drain hose might be clogged or twisted.
• Clean or flatten the hose.
Pump filter is clogged.
• Clean the pump filter.
Machine stopped shortly
after the programme
started.
Machine might have stopped temporarily due to
low voltage.
• It will resume running when the
voltage restores to the normal level.
Machine directly discharges
the water it takes in.
Draining hose might not be at adequate height.
• Connect the water draining hose as
described in the operation manual.
No water can be seen in the
machine during washing.
The water level is not visible from outside of the
washing machine.
• This is not a failure.
