38 / EN
Washing Machine / User’s Manual
Problem
Reason
Solution
Loading door cannot be
opened.
Door lock is activated because of the water level
in the machine.
• Drain the water by running the Pump
or Spin programme.
Machine is heating up the water or it is at the
spinning cycle.
• Wait until the programme completes.
Child lock is engaged. Door lock will be deactivated
a couple of minutes after the programme has
come to an end.
• Wait for a couple of minutes for
deactivation of the door lock.
Loading door may be stuck because of the
pressure it is subjected to.
• Grab the handle and push and pull the
loading door to release and open it.
Washing takes longer
time than specified in the
manual.(*)
Water pressure is low.
• Machine waits until taking in adequate
amount of water to prevent poor
washing quality due to the decreased
amount of water. Therefore, the
washing time extends.
Voltage might be low.
• Washing time is prolonged to avoid
poor washing results when the supply
voltage is low.
Input temperature of water might be low.
• Required time to heat up the water
extends in cold seasons. Also, washing
time can be lengthened to avoid poor
washing results.
Number of rinses and/or amount of rinse water
might have increased.
• Machine increases the amount of
rinse water when good rinsing is
needed and adds an extra rinsing step
if necessary.
Excessive foam might have occurred and
automatic foam absorption system might have
been activated due to too much detergent usage.
• Use recommended amount of
detergent.
Programme time does not
countdown. (On models with
display) (*)
Timer may stop during water intake.
• Timer indicator will not countdown
until the machine takes in adequate
amount of water. The machine will
wait until there is sufficient amount
of water to avoid poor washing results
due to lack of water. Timer indicator
will resume countdown after this.
Timer may stop during heating step.
• Timer indicator will not countdown
until the machine reaches the
selected temperature.
Timer may stop during spinning step.
• Automatic unbalanced load detection
system might be activated due to the
unbalanced distribution of the laundry
in the drum.
Programme time does not
countdown. (*)
There might be unbalanced load in the machine.
• Automatic unbalanced load detection
system might be activated due to the
unbalanced distribution of the laundry
in the drum.
Machine does not switch to
spinning step. (*)
There might be unbalanced load in the machine.
• Automatic unbalanced load detection
system might be activated due to the
unbalanced distribution of the laundry
in the drum.
The machine will not spin if water is not drained
completely.
• Check the filter and the draining hose.
Excessive foam might have occurred and
automatic foam absorption system might have
been activated due to too much detergent usage.
• Use recommended amount of
detergent.
