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Maintenance and troubleshooting

54

Problems with the handset

PROBLEM

CAUSE

SOLUTION

No dial tone.

The handset is out of 
range of the base station 
(the 

A

 symbol is not 

displayed).

Move closer to the base station 
and try again.

The handset has not 
been registered to the 
base station (the 

A

 

symbol is not 
displayed).

Register the handset to the base 
station (see “2.7 Registering a 
handset to a base station”, page 
40).

The base station is not 
properly connected to 
the electricity or the 
telephone sockets.

Check the connections.

Batteries are low (the 

 symbol is 

displayed). 

Charge batteries  (see “Installing 
or replacing batteries”, page 10).

When the 
handset is placed 
on the charging 
unit, no beep is 
heard.

The charging unit is not 
properly connected to 
the electricity socket.

Check the connection between 
charging unit and electricity 
socket.

Charging contacts are 
dirty.

Clean them with a clean and dry 
cloth.

Key tones are 
deactivated.

Refer to “1.6 Switching key tones 
on/off”, page 38.

Batteries remain 
low although the 
handset has 
charged for 12 
hours.

The charging unit is not 
properly connected to 
the electricity socket.

Check the connection between 
charging unit and electricity 
socket.

Handset batteries are 
defective.

Please contact your 
BELGACOM dealer in order to 
purchase new batteries.

An error beep is 
heard from the 
handset when 
trying to make an 
internal call. 

Another external call is 
already in progress from 
another handset or the 
base station.

Retry when the current call is 
finished.

prelim-zenia.book  Page 54  Jeudi, 10. août 2000  11:34 11

Summary of Contents for Twist 336

Page 1: ... Set date time p 41 3 5 Registration mode p 42 4 1 Answer mode p 43 4 2 Record memo p 43 4 3 Personal OGM p 44 4 4 Record ringer p 44 4 5 Rings before answer p 45 4 6 Voice prompts p 45 4 7 Record quality p 45 4 8 Remote control p 45 List of outgoing calls redial 6 1 Call barring p 48 6 2 Prefixe p 48 6 3 Pin code protection p 48 6 4 Change Pin code p 49 Options Add Change Voice dial Delete Option...

Page 2: ... call from the handset 12 Making a call from the base station 13 Answering a call from the handset 13 Redial list 14 Purpose 14 Viewing the redial list 14 Deleting an entry 15 Storing an entry 16 Answering a call from the base station 17 Adjusting handset or base station volume during a call 17 Switching on loudspeakers from the handset 17 Putting an incoming call on hold 18 Recording a conversati...

Page 3: ... 28 Answering an internal call 29 Starting a conference call 29 Selecting the room monitor Babysit mode 29 USING THE ANSWER PHONE 30 Using the answer phone from the handset 30 Switching the answer phone on or off 30 Screening and intercepting incoming calls 31 Listening to messages received 31 Deleting a message received 32 Using the answer phone from the base station 32 Switching the answer phone...

Page 4: ... Registering a handset to a base station 40 System settings 41 3 1 Selecting the ringer type 41 3 2 Adjusting the ringer volume 41 3 3 Setting date and time 41 3 5 Putting the base station into registration mode 42 Answer phone settings 43 4 1 Selecting the answer mode 43 4 2 Recording a memo local message 43 4 3 Recording a personal OGM 44 4 4 Recording a personal ringer 44 4 5 Modifying the numb...

Page 5: ...List of all handsets registered to the base station RC code 49 Renaming a handset 49 Cancelling the registration of a handset to the base station 49 List of network services 50 MAINTENANCE AND TROUBLESHOOTING 52 Base station problems 52 Base stations 52 Base station continued 53 Problems with the handset 54 Maintenance 55 Handset indicators 56 Base station indicators 56 Character table 56 PERSONAL...

Page 6: ... answer phone controls With a view to improving products and services Belgacom reserves the right to modify the specifications mentioned in this publication at any time and without notice Copyright Belgacom 2000 All rights reserved Volume control keys External call key Internal call key Memo record key prelim zenia book Page 5 Jeudi 10 août 2000 11 34 11 ...

Page 7: ... increases volume level Allows you to scroll through lists and menus to move around so that you can insert a character when entering a number or a name When pressed for 2 seconds locks or unlocks keypad Allows you to use keypad shortcuts for the configuration menu When pressed for 2 seconds switch the handset off KEYS DESCRIPTION Makes accepts or finishes a call Internal call key Repeat previous m...

Page 8: ...s on Displayed Flashing Handset loudspeaker is on Base station loudspeaker is on A Displayed Not displayed Link with base station is ok Handset is not registered to any base station Handset is out of reach of base station Displayed The current entry is at the beginning of the list Displayed The current entry is in the middle of the list Displayed The current entry is at the end of the list Display...

Page 9: ...ice and easy to reach This device is not meant to operate in case of power failure In order to call emergency services please make sure that you always have access to a telephone not requiring power supply If a power cut occurs while in a call the telephone hangs up automatically and date and time may need resetting Telephone connection Electric voltage of the telephone network corresponds to TNV ...

Page 10: ...t on a level surface Plug the power cable into the charging unit Place the charging unit on a level surface Plug the power cable into a wall socket Place the telephone handset on the charging unit Only use the power cable supplied with the device Wall mounting the charging unit Drill two holes into the wall with vertical spacing of 65 mm and insert the screws Plug the power cable into the charging...

Page 11: ...e the batteries are being charged the charge indicator flashes and shows the following symbols in sequence When the symbol is displayed the batteries are fully charged The charging status indicator is only relevant after the first charging cycle has been completed After a complete discharge of the batteries the symbol only appears after a few minutes of charge If the symbol is displayed batteries ...

Page 12: ...owing menus are at your disposal SHARED Shared phonebook PRV PHONBK Handset phonebook INTERCOM Internal list SERVICES List of services SETTINGS Configuration CALL LOG List of incoming calls REDIAL List of outgoing calls The selected menu is displayed on the last line of the screen To view one of these menus press the key the initial screen of the selected menu is displayed To go back to standby mo...

Page 13: ...seconds the duration of the call will be displayed Use the key to put an external line on hold see Putting an incoming call on hold page 18 To hang up press the key again The display shows the message CALL ENDED the total duration of the call To find out about the total duration of your calls press the key Within 4 seconds the handset reverts to standby mode You can also press the key to answer a ...

Page 14: ...l is received the handset rings The green light and the t symbol flash You can stop the handset from ringing without answering the call by pressing the key Your base station will continue ringing and the symbol appears If the network supplies the caller s number it appears on the screen Also the name is shown if it is stored in one of the phonebooks To answer the call press the key The t symbol st...

Page 15: ... outgoing calls when in standby mode or during an external call From standby mode press the scroll keys to go to the REDIAL menu Redial list The indication REDIAL appears on the last line of the display Validate by pressing the key The first entry in the redial list appears on the screen To scroll through the list press the scroll keys and as many times as required You can directly dial the teleph...

Page 16: ...yed Press the key Using the scroll keys and select the Delete option to delete the currently displayed entry The selected option is displayed Validate by pressing the key A validation beep is heard and the Deleted prompt is displayed The current entry is deleted and the next one is displayed 10 MAY 10 50 Handset 1 REDIAL REDIAL LIST 06543210 OPTIONS REDIAL LIST Delete SELECT REDIAL LIST Deleted pr...

Page 17: ...priate key once or several times see Character table page 56 Use the key to delete the character in front of the cursor Press the key to confirm the new name The handset prompts you to select the phonebook where you wish to store the telephone number Select the phonebook using the scroll keys or shared or private phonebook The selected phonebook is displayed on the second line of the display Press...

Page 18: ...dset key once When the call is over the volume goes back to Normal level default setting You can also adjust the initial Normal volume default setting see 1 1 Earpiece volume page 37 2 From base station During a call or listening to messages you can adjust the loudspeaker volume by pressing the increase or decrease key Each time you press one of these keys you select one of three available volume ...

Page 19: ...k to the call press the key again 2 From base station Press the key to put the current call on hold To switch back to the call press the key again Recording a conversation from the handset Select the Record option using the scroll keys and Press the key The conversation is recorded for a maximum of 2 minutes If you want to stop recording press the key again To listen to the recorded conversation p...

Page 20: ...n viewing the list you can view a new call call back your callers directly from the list delete one or more numbers identify callers who have left a message on the answer phone Twist 336 listen to messages left by callers Twist 336 store a telephone number in the shared or private phonebook Viewing the list of unanswered calls The handset light is flashing to indicate that a new unanswered call is...

Page 21: ...g call received is displayed Scroll through the list by pressing the scroll keys and as many times as required The entry to be deleted is displayed Press the key Using the scroll keys and select the Delete option Confirm by pressing the key A confirmation beep is heard and the Deleted prompt is displayed The current entry is deleted and the next one is displayed If there are no more messages in th...

Page 22: ...key once or several times see Character table page 56 Use the key to delete the character in front of the cursor Press the key to confirm the new name The handset prompts you to select the phonebook where you wish to store the telephone number Select the phonebook using the scroll keys or shared or private phonebook The selected phonebook is displayed on the second line of the display Press the ke...

Page 23: ... you wish to store Confirm the new number by pressing the key Press the key in order to insert a pause between digits Press the key to insert a call rerouting function Use the keypad to enter a new name maximum 14 characters Depending on the character to be entered press the appropriate key once or several times see Character table page 56 Use the key to delete the character in front of the cursor...

Page 24: ... Making a call Having looked up a person in the phonebook the corresponding name and telephone number are displayed on the screen Press the key to dial the telephone number directly Deleting an entry from a phonebook Having selected the entry to be deleted from the phonebook the name and telephone number are displayed Confirm by pressing the key Select the Delete option using the scroll keys and C...

Page 25: ...a name In order to allow several people to use the voice dial system the number must be copied into the shared phonebook In order to have the best voice dial it is better to record it in a quiet environment Recording voice dial From standby mode go to the shared phonebook Search for the person whom you wish to associate a voice dial Press the key Using the scroll keys and choose the Voice dial opt...

Page 26: ...by mode press the key for 2 seconds Like for the voice dial recording clearly say the name corresponding to the number to be dialled in a quiet environment The corresponding entry in the shared phonebook is displayed The current operation can be cancelled by pressing the key If the handset does not recognise the voice dial the error message Not recognised is displayed and the system suggests that ...

Page 27: ...l key select the Delete tag function Press the key to delete the voice dial The confirmation prompt Deleted is displayed PROBLEM CAUSE Background noise There is too much backgroung noise during the voice dial recording Too long The voice dial is too long or you spoke too late Too short The voice dial is too short or you spoke too early Too similar There is not difference enough between this voice ...

Page 28: ...ess the scroll keys and as many times as required Select INTERCOM Press the key Press the scroll keys and as many times as required to select the base station or handsets you wish to call Press the key to call or the base station or handsets From the base station You can call a handset registered to your base station Press the key Then press one of the keys to 6326 base station or to 6626 base sta...

Page 29: ...dsets ring Press the key to transfer the call From the handset While you are talking to an external caller you can transfer the call to another handset or to the base station Press the scroll keys or as many times as required in order to select INTERCOM Press the key The external line is put on hold If music on hold is activated the caller will hear it Press the scroll keys or as many times as req...

Page 30: ...s answered select the CONF CALL option using the and keys then confirm by pressing the key The external line is connected simultaneously to both handsets Selecting the room monitor Babysit mode On a handset placed in the room to be monitored e g the baby s room activate the Babysit see 2 5 Selecting the Babysit mode page 40 From the base station or another handset internally call the handset place...

Page 31: ...ording memory is full the red light on the base station flashes rapidly and an error beep is heard The red light stops flashing when at least one message has been deleted Using the answer phone from the handset From the handset you can switch the answer phone on or off screen and intercept calls listen to messages including memos delete a message received Switching the answer phone on or off From ...

Page 32: ...e screen flashes Press the key The call log is automatically displayed and the details of the caller who left the oldest message appears Caller identification is subject to network selection A voice message indicates the date and time of the call The answer phone starts to play the oldest message followed by any subsequent message You can repeat the last message by pressing the scroll key When the...

Page 33: ...ete a message received record a personal OGM record a memo Switching the answer phone on or off Press the key to switch the answer phone on The red light illuminates If you want to switch the answer phone off press the key The red light goes out Screening and intercepting incoming calls You can listen to the message before deciding to answer the call by the base station loudspeaker You can adjust ...

Page 34: ...eting a message When the answer phone is playing a message you wish to delete press A validation beep is issued confirming that the message has been deleted Deleting all messages The answer phone is in standby mode and the red light is on Press the key for at least 2 seconds to delete all messages received A validation beep is issued confirming that all messages have been deleted Recording a perso...

Page 35: ...ode printed underneath the base station RC code Press the telephone key then hang up Your answer phone is switched on and ready to receive calls If you have changed your security code see 6 4 Changing the Pin code page 49 Checking messages remotely You can check your calls remotely from any ordinary telephone Dial your telephone number then while the personal OGM is being played press the key of t...

Page 36: ...for your telephone Only one setting per function can be active at a time Settings From standby mode go to SETTINGS by pressing the scroll keys and as many times as required Confirm by pressing the key The first sub menu appears in the middle of the display Select the desired menu using the scroll keys and The selected sub menu appears in the middle of the display For certain menus the system will ...

Page 37: ...e number that appears in front of the sub menu function or setting will enable you to access the desired function more quickly From standby mode press the key Enter the short cut corresponding to the sub menu function or setting of your choice The keypad shortcut is displayed on the second line of the screen Press the key to confirm the selection The window corresponding to the selected menu funct...

Page 38: ...Settings Selection 1 Handset sounds 1 1 Earpiece volume 1 1 1 1 1 2 1 1 3 Low Medium High 1 2 Loudspeaker volume 1 2 1 1 2 2 1 2 3 Low Medium High 1 3 Headset volume 1 3 1 1 3 2 1 3 3 Low Medium High 1 4 Ringer type 1 4 1 1 4 2 1 4 3 1 4 4 1 4 5 1 4 6 Melody 1 Melody 2 Melody 3 Melody 4 Melody 5 Melody 6 1 5 Ringer volume 1 5 1 1 5 2 1 5 3 1 5 4 1 5 5 Silent Low Medium High Progressive 1 6 Key ton...

Page 39: ...SETTINGS menu then to the Handset sounds sub menu and select Earpiece tone Select the desired tone setting from the three options available 1 8 Loudspeaker tone Go to the SETTINGS menu then to the Handset sounds sub menu and select Loudspeaker tone Select the desired tone setting from the three options available 1 9 Headset tone Go to the SETTINGS menu then to the Handset sounds sub menu and selec...

Page 40: ...he SETTINGS menu then to the Handset settings sub menu and select Black light in order to switch this function on or off 2 3 Display contrast Go to the SETTINGS menu then to the Handset settings sub menu and select Display contrast Select the desired contrast from the three options available Sub menu Functions Shortcuts Settings Selection 2 Handset settings 2 1 Language 2 1 1 2 1 2 2 1 3 English D...

Page 41: ... mode page 29 2 6 Selecting the base station Although a handset can be subscribed to up to 4 base stations it can only operate on one base station at a time To simplify the base station selection rename your handset default is Belgacom see Renaming a handset page 49 Go to the SETTINGS menu then to the Handset settings sub menu and select Select base in order to activate the base station of your ch...

Page 42: ...3 3 Setting date and time Go to the SETTINGS menu then to the System settings sub menu and select Set date time The handset prompts you to enter the date and time Enter the eight digits of the date and the four digits of the time they will be displayed Confirm by pressing the key A confirmation beep is heared and the message Stored is displayed Sub menu Functions Shortcuts Settings Selection 3 Sys...

Page 43: ...menu and select Registration mode The handset prompts you to enter a code from 1 to 8 digits Enter the Pin a confirmation beep is heard and the message Stored is displayed It is now possible to register another handset In order to register another handset to the base station see 2 7 Registering a handset to a base station page 40 enter the same code as previously instead of the RC code prelim zeni...

Page 44: ... to the Answer sub menu and select Record memo Press the key then say your message Press the key again in order to confirm the message A confirmation beep is heard the message Stored is displayed Your memo will be played back together with other messages received Sub menu Functions Shortcuts Settings Selection 4 Answer phone 4 1 Answer mode 4 1 1 4 1 2 4 1 3 Off Answer only Answer and record 4 2 R...

Page 45: ...rd your personal ringer The message Recording is displayed Record your personal ringer Press the key at the end of the ringer The system plays your personal ringer You interrupt the recording procedure by pressing the key The confirmation prompt Stored is displayed The personal ringer is recorded and activated The handset reverts to standby mode To activate this ringer during an incoming call refe...

Page 46: ...r using the system Go to the SETTINGS menu then to the Answer phone sub menu and select Voice Select the option of your choice from the four possibilities available 4 7 Record quality With this setting you can specify the record quality for your messages Go to the SETTINGS menu then to the Answer sub menu and select Record quality Select the option of your choice from the three possibilities avail...

Page 47: ...g the operator type Your telephone has been configured for use as defined with the telephone operator Type 1 for whom the telephone has been approved However if you have subscribed to another operator the number of your callers may not be displayed correctly In this case you have 4 other settings to choose from However if the problem remains please contact our Customer Service Sub menu Function Sh...

Page 48: ...sic on hold on off Go to the SETTINGS menu then to the Line settings sub menu and select Music on hold in order to activate or deactivate this function 5 8 Inserting a pause between digits If this function is on a pause can be integrated automatically after the first digit of the number Go to the SETTINGS menu then to the Line settings sub menu and select Pause insertion 5 9 Automatically insertin...

Page 49: ...ble 6 2 Setting forbidden prefixes With this function you can define 3 prefixes of maximum 8 digits e g 00 for international calls Numbers starting with these prefixes will not be dialled 6 3 Activating deactivating Pin code protection If this function is activated you must enter your PIN to open the security sub menus Go to the SETTINGS menu then to the Security sub menu and select Pin code prote...

Page 50: ... all handsets registered to the base station RC code This list indicates the name and number of each handset and base station Renaming a handset With this function you can rename your handset e g ROOM1 KITCHEN Go to the INTERCOM menu and select the handset to be renamed from the list using the scroll keys and Press the key to confirm your choice Rename is displayed confirm by pressing the key Pres...

Page 51: ...system to your needs you can modify delete or add services up to 15 Each service consists of a name up to 14 characters and a number up to 26 digits The list of services is managed like a phonebook If you require additional information on handling lists please refer to the paragraph Private and shared phonebooks page 22 prelim zenia book Page 50 Jeudi 10 août 2000 11 34 11 ...

Page 52: ...System configuration 51 prelim zenia book Page 51 Jeudi 10 août 2000 11 34 11 ...

Page 53: ...onnected to the telephone socket Check the connections The handset does not answer when you try to make an internal call The handset you are calling is already on external call or it is out of range of the base station Wait for the handset to be available again and retry The answer phone does not record your personal OGM You do not speak loud enough Record another personal OGM and speak louder You...

Page 54: ...switched on answer and record mode Switch answer and record mode on see 4 1 Selecting the answer mode page 43 The answer phone has stopped automatically Answer phone memory is full Delete messages to free sufficient memory The red light is flashing rapidly The answer phone s maximum memory has been reached Delete messages to free sufficient memory A power failure has occurred Reset date and time s...

Page 55: ... unit no beep is heard The charging unit is not properly connected to the electricity socket Check the connection between charging unit and electricity socket Charging contacts are dirty Clean them with a clean and dry cloth Key tones are deactivated Refer to 1 6 Switching key tones on off page 38 Batteries remain low although the handset has charged for 12 hours The charging unit is not properly ...

Page 56: ...dry non fluffy cloth PROBLEM CAUSE SOLUTION An error beep is heard during a call Base station not ready Retry when the other handset has left the menu The handset you are calling is already on a call or out of range of the base station Wait until the handset is available and retry The handset batteries are low the call may be interrupted Charge batteries see Charging and discharging batteries page...

Page 57: ...ion is in progress Green light Off Indicates base station is not plugged in On Indicates base station is plugged in Flashing Indicates base is busy Character table Keys 0 1 2 3 4 5 6 7 8 9 Letters 1x press Space a d g j m p t w 2x press 0 _ b e h k n q u x 3x press 1 c f i l o r v y 4x press 2 3 4 5 6 s 8 z 5x press à è î J ô 7 ù 9 6x press â é ï K ö ß û ÿ 7x press ä ê G L Ø P ü W 8x press å ë H M...

Page 58: ...Personal notes 57 Personal notes prelim zenia book Page 57 Jeudi 10 août 2000 11 34 11 ...

Page 59: ... viewing 19 Cancelling handset registration 49 Changing the Pin code 49 Character entry 22 table 56 Checking messages 34 CLI ringer 38 Conference function 29 Contrast 39 D Date 41 Deleting a voice dial 26 Deleting an entry from call log 20 from phonebook 23 Displaying total cost and time 47 E Earpiece tone 38 Environmental protection 8 External call from handset 12 F Flash 47 H Handset cancelling ...

Page 60: ...r of rings 45 phonebook entry 24 Pin code 49 N Network type 46 O Operator type 46 Overview handset 7 keys 6 P Pause between digits 47 Personal notes 57 Personal OGM 33 44 Phonebooks deleting an entry 23 making a call 23 modifying an entry 24 viewing 23 Pin code protection 48 Power connection 8 Présentation combiné 7 Putting on hold 18 Q Quality record 45 R Readial list deleting 15 storing 16 viewi...

Page 61: ...wer phone 43 handset sounds 37 line 46 security 48 system 41 Storing telephone data 22 Storing an entry from redial list 16 of incoming calls 21 Switching key tones on off 38 Switching music on hold on off 47 Switching on loudspeakers 17 Switching the answer phone on off from base station 32 from handset 30 remote control 34 System configuration 35 T Telephone connection 8 Telephone function 11 Ti...

Page 62: ...answerphone is not switched on wait for the dial tone after 9 rings 1 2 3 Remote control using a tone telephone Dial your telephone number After listening to the outgoing message press the key then enter your code 4 digits During message playback Dial Stop message playback 8 Erase message 6 Replay current message 1 Replay previous message 1 1 Play next message 3 the answerphone is not switched on ...

Page 63: ...age 4 5 and speak Record a local message 4 2 and speak Stop recording 8 4 Remote control Cont using a tone telephone You have just checked your answerphone After listening to your messages you have 20 seconds to Dial Start message playback 2 Check outgoing message 5 Switch off answerphone 9 Switch on answerphone 7 Record an outgoing message 4 5 and speak Record a local message 4 2 and speak Stop r...

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