40
Belkin
®
Advanced Secure Windowing KVM User Manual
SECTIONS
TroublesHooTInG
5
Mouse
Mouse and keyboard are not working (two channels) .
• Check that computer USB and video cables are not crossed (i.e.,
computer #1 video connected to KVM port #1 while USB cable is
connected to KVM port #2).
Mouse does not work (all channels) .
• Check that the mouse you are using is connected properly to the
KVM.
• Check that the USB cable between the KVM and the computer is
completely connected.
• Try connecting to a different USB port on the computer.
• Make sure the mouse works when directly plugged into the
computer (the HID USB driver is installed on the computer).
• Rebooting may be necessary when trying this.
• Make sure you are not using a wireless mouse or a mouse with an
integrated USB hub or other USB-integrated devices. These are
not supported by the KVM due to security policy.
• If the computer is coming out of standby mode, allow up to one
minute to regain mouse function.
• Try a different mouse.