36
Troubleshooting
36
Link/Activity LED is solid but cannot connect to the Internet
If you have a signal but can’t get online or obtain an IP address, the
problem may be that there is a mismatch between the encryption
key settings in your computer and wireless router or access point.
Check the WEP key settings to see if they match. The key is
case-sensitive and the spelling on each computer and wireless
router or access point must be exactly the same in order for
the Card to connect to the router. For more information about
encryption, please see “Securing your Wi-Fi Network” of this manual.
If issues persist even at close range, please contact Belkin
Technical Support.
Data transfer is sometimes slow
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when
the distance between devices increases. Other factors that will
cause signal degradation (metal is generally the worst culprit) are
obstructions such as walls and metal appliances. As a result, the
typical indoor range of your wireless devices will be between 100
to 200 feet. Note also that connection speed may decrease as you
move farther from the wireless router or access point.
In order to determine if wireless issues are related to range, we
suggest temporarily moving the computer, if possible, to five to 10
feet from the wireless router or access point. Please see the section
titled “Placement of your Wireless Networking Hardware for Optimal
Performance” of this manual. If issues persist even at close range,
please contact Belkin Technical Support.
Signal strength is poor
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when
the distance between devices increases. Other factors that will
cause signal degradation (metal is generally the worst culprit) are
obstructions such as walls and metal appliances. As a result, the
