Bell and Howell Truper 3600, Operator'S Manual

Page 1: ...Trūper Operator Manual Color Scanner Part Number S006830 Rev B ...

Page 2: ...y be reproduced distributed modified displayed transmitted stored in a retrieval system or translated into any human or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of the copyright owner Bowe Bell Howell Scanners L L C 760 South Wolf Road Wheeling IL 60090 6232 USA Bowe Bell Howell Scanners L...

Page 3: ...knell Berkshire RG12 2PW United Kingdom Telephone 44 1344 462 103 Fax 44 1344 462 101 Technical Support Engsupport scanner bowebellhowell com In Asia China No 2 room 601 Tower W3 Oriental Plaza No 1 East Chang An Ave Dong Cheng Dist Beijing 100738 China PRC Telephone 86 10 85181839 Fax 86 10 85181839 ...

Page 4: ... ImageControls are registered trademarks of Kofax Image Products ISIS and PixTools are registered trademarks of Pixel Translations a division of Captiva Software Corporation Adobe Acrobat and Reader are registered trademarks of Adobe Systems Incorporated Pentium is a registered trademark of Intel Corporation USB is a registered trademark of the USB Implementers Forum Trūper is a registered tradema...

Page 5: ...ay 25 Initial Setup and Installation 26 Connecting the Scanner 26 Installing the Windows Scanner Driver 27 Trūper Software Installation 32 Installing the Software 32 View Manuals 48 Contents of the Installation Resource CD ROM 48 Operating the Scanner 49 Turning on the Scanner 49 LED Status Indicator 50 Document Preparation 51 General Guidelines 51 Guidelines for Using the ADF 51 Types of Document...

Page 6: ...toring Shading to the Default 97 Scanner Counter 98 Help 99 Select Scanner X 99 Save Info 99 Close 99 Check Version Information 100 Troubleshooting 101 User Utility Error Codes 101 Troubleshooting Scanner Operations 103 Repacking Instructions 106 Glossary 107 Appendix 1 Front Page Pre Scan Imprinter Installation 109 Safety Precautions 109 Component Identification 110 Installing the Imprinter Unit ...

Page 7: ... Appendix 4 Adding Memory 131 Installing the DIMM Module 131 Removing the Interface Board 131 Installing a DIMM Module on the Interface Board 132 Re installing the Interface Board 133 Appendix 5 Wire Frame Accessory 134 Attaching the Wire Frame Accessory 134 Index 137 Limited Use License Agreement 141 ...

Page 8: ...erference at his own expense FCC Warning To assure continued FCC compliance the user must use only shielded interface cable and the provided power supply cord Also any unauthorized changes or modifications to this equipment would void the user s authority to operate this device For Canada THIS CLASS A DIGITAL APPARATUS COMPLIES WITH CANADIAN ICES 003 CET APPAREIL NUMÉRIQUE DE LA CLASSE A EST CONFO...

Page 9: ...oduct About Trūper Your Trūper scanner offers the following features Simplex and duplex scanning Ultrasonic multifeed detection Black and white grayscale and color scanning Automatic document feeder that holds up to 200 sheets VRS technology for exceptional image quality USB 2 0 connectivity About This Manual This manual contains information about the installation operation and maintenance of the ...

Page 10: ... Simplex 62 ppm pages per minute Duplex 106 ipm images per minute Color 200 dpi Simplex 61 ppm Duplex 102 ipm Resolution Binary or Grayscale 100 600 dpi dots per inch Color with VRS 100 600 dpi Optical 600 dpi Output Options Bitonal Grayscale 8 bit and Color 24 bit Image Enhancement Auto Cropping Deskew Auto Brightness Contrast Control Auto Color Detect Auto Rotation and Blank Page Deletion Bar Co...

Page 11: ...hable Background Ultrasonic Multifeed Scan Time Bar Code Recognition Multistream Additional Contents Power Cord USB Cable Roller Cleaning Kit CD ROM Operator Manual VRS User Utility Software Printed Documents Quick Installation Checklist Wire Frame for mixed document batches Bundled Software VCDemo QuickScan Pro Demo Software Consumables Options See the Consumable Parts and Accessories List on pag...

Page 12: ...on This image filter recognizes the bar codes in the scanned images Refer to the application s operating manual for how to use the bar code Blank Page Deletion This feature detects and deletes blank pages based on content Blank Page Deletion is intended for batch scanning in Duplex mode Please refer to the VRS manual on your Trūper Installation Resource CD ROM Background Saturation Use this featur...

Page 13: ... free space on the hard drive Part Number Description S005504 Roller Cleaning Kit S006043 Roller Exchange Kit S006110 Memory Upgrade Kit 0123030 Imprinter Unit S005506 Imprinter Ink Cartridge S006083 Shading Paper 10 pack S006049 Blower Accessory Item PC Requirements CPU Minimum Pentium 4 2 4 GHz Recommended Pentium 4 3 0 GHz or higher Memory Black white scanning Minimum 256 MB Recommended 512 MB ...

Page 14: ...y not be able to scan a large color image in high resolution The scanning speed will vary depending on the computer memory CPU operating system and the scanning or document management software application used For additional system requirements please consult the user manual for your scanning or document management software application ...

Page 15: ...ocument guide Feeder ADF door Feeder tray Feeder extension tray Back stopper Power button Exit tray Power indicator Document cover Exit stopper STOP START button Auto or manual feed selector ADF door release Imprinter door USB connector Fan exhaust AC input ...

Page 16: ...www bbhscanners com 16 of 142 Exit door release ADF glass Reference plate ADF glass Reference plate Exit door ...

Page 17: ...ms This will allow you to use all of the features of the scanner and will assure that there is proper ventilation for the unit Top View Front View Clearance necessary to remove or install the computer interface board 13 8 in 350 mm 7 9 in 200 mm 7 9 in 200 mm Clearance needed to pull the exit stopper forward 11 8 in 300 mm Clearance necessary to open the document cover 27 6 in 700mm ...

Page 18: ...ic Document Feeder ADF remove all staples and paper clips from the sheets that you want to scan Caution Do not disassemble the scanner This will void your warranty If there is a need to disassemble the scanner please contact an authorized service provider Do not place any liquids near the scanner Accidental spillage of liquid into the scanner may cause severe damage If this occurs turn the scanner...

Page 19: ...emical fumes or vibration Do not leave the power cord plugged into the AC outlet if the scanner is not used for an extended period Do not place the scanner on an uneven or unstable surface Do not use the feeder tray as a handle At least two people should carry the scanner They should lift and hold the scanner securely with hands placed under the front and back sides ...

Page 20: ...the scanner only in a horizontal position Do not place the scanner near a heating appliance or air conditioning vent Do not place the scanner in a room with extremely high or low humidity Do not place the scanner near other appliances or near machinery that generates large amounts of electro magnetic interference EMI Do not place the scanner on carpet Static electricity can cause the scanner to ma...

Page 21: ...he scanner must be connected to a grounded outlet The scanner should be used only with the power cord that is supplied with the scanner or with a power cord that has been approved by a certified electrical contractor Do not use an extension cord Handling the CD ROM To prevent accidental damage to CD ROMs handle them carefully as shown below Do not touch or write on the surface of the disc Do not l...

Page 22: ...www bbhscanners com 22 of 142 Do not place heavy objects on the disc case or drop the case To clean the disc hold the disc by its edges and wipe it from the center to the edges with a dry soft cloth ...

Page 23: ...elect Start Run and type D SETUP EXE where D is the CD ROM drive Click OK Select your language and click OK Then locate the manual as described above Verify the computer system requirements Refer to Computer System Requirements on page 13 Attach the feeder tray to the scanner Connect the scanner Refer to Initial Setup and Installation on page 26 Install the software Refer to Initial Setup and Inst...

Page 24: ...sing parts please contact the reseller where you purchased the Trūper scanner  Note It is highly recommended that you keep the original carton and all the packing materials in case you need them later See the Repacking Instructions on page 106 CD ROM with Operator Manual VRS and driver software Roller cleaning paper 3 pieces Shading paper Blower USB 2 0 cable Feeder tray Power cord ...

Page 25: ...in the left side of the feeder into the hole located on the left arm of the feeder tray Install the right side of the feeder tray by inserting the pin located in the right side of the feeder into the hole located on the right arm of the feeder tray A small amount of pressure will be required to align the pin with the hole 1 2 ...

Page 26: ... power input on the back of the scanner and connect the other end to a power outlet Connect the supplied USB cable to an available USB 2 0 port on the computer and connect the other end to the USB connector on the scanner Use the supplied USB cable Do not connect the scanner to a USB hub A hub connection is not guaranteed to work 1 2 3 AC input USB connector ...

Page 27: ...he Windows Scanner Driver Press the scanner button to the ON position The LED will at first display a flashing orange light The scanner is ready when the LED displays a steady green light Turn on the power for the computer 1 LED Power button 2 ...

Page 28: ...P log on with Administrator privileges Windows will detect the scanner and start the Found New Hardware Wizard Follow the procedure described in the following steps and diagrams 1 Click Next 2 Select Search for a suitable driver for my device then click Next 3 ...

Page 29: ...bbhscanners com 29 of 142 3 Select CD ROM drives then click Next 4 Insert the Trūper Installation Resource CD ROM into the appropriate drive on the computer 5 When Windows finds the device driver click Next ...

Page 30: ...owse option in the Files Needed dialog box Browse to the folder D minidriver where D is the letter for the drive that contains the Trūper CD ROM If there is no request for files needed continue with the next step 7 If the Windows XP compatibility message appears click Continue Anyway ...

Page 31: ...ww bbhscanners com 31 of 142 8 The Found New Hardware Wizard will now complete the installation of the driver When the wizard has finished click Finish to complete the installation 9 Restart the computer ...

Page 32: ...ill appear and you can continue with the next step If the installation menu does not appear select the Windows option Start Run and type D where D is the letter of drive that contains the Trūper CD ROM Locate the file setup exe on the CD ROM and double click the file to open the installation menu Select your language from the language dialog box then click OK Click the trūper 3600 scanner image fr...

Page 33: ... need to log on to the computer with Administrator privileges in order to complete the installation Please refer to your Windows user manual or call your information technology department to find out how to log on with Administrator privileges User Utility 1 Click Step 1 User Utility The User Utility must be installed to properly operate the scanner 3 4 ...

Page 34: ... and click Yes to accept the agreement 3 Click Next to select the default destination folder for the program files recommended To install the files in a different folder click Browse and select a different destination then click OK in the Choose Folder window ...

Page 35: ...www bbhscanners com 35 of 142 4 Click Next to select the default folder for program icons The User Utility Setup is performing the installation ...

Page 36: ...www bbhscanners com 36 of 142 5 When the setup is complete click Finish The Trūper User Utility Help files will automatically install ...

Page 37: ...www bbhscanners com 37 of 142 6 Click Next to continue 7 When the setup is complete click Finish ...

Page 38: ... com 38 of 142 ISIS Driver 1 Click Step 2 ISIS Driver The Pixel Translations BBH 3600 ISIS driver must be installed to properly operate the scanner 2 Read the license agreement and click Yes to accept the agreement 5 ...

Page 39: ...www bbhscanners com 39 of 142 3 Close all other Windows programs then click Next The ISIS Driver Setup is performing the installation ...

Page 40: ...er you will also need to restart the scanner After you restart the computer log on with Administrator privileges then select Start and Run on the taskbar In the Run dialog box type D setup exe where D is the letter for the drive that contains the Trūper CD ROM Then click OK to start the setup Select your language then select Install Software from the installation Main Menu ...

Page 41: ...rtualReScan More detailed information about VRS installation is available in the VirtualReScan Installation Guide on the Trūper Installation Resource CD ROM Select View Manuals on the installation Main Menu 2 The installation wizard is preparing to install VRS 6 ...

Page 42: ...on is selected by default Click Next to continue 4 Enter your name company name and e mail address for VRS product registration If you do not wish to be contacted with VRS product related information select the contact option check box Click Next to continue ...

Page 43: ...oduct Code for VRS software is automatically populated Click Next to continue 6 Click Next to select the default destination folder for the program files recommended To install the files in a different folder click Change and select a different destination then click OK ...

Page 44: ...www bbhscanners com 44 of 142 7 Select BBH 3600 USB then click Next to configure the scanner 8 Click Install ...

Page 45: ...www bbhscanners com 45 of 142 The installation wizard will perform the installation 9 Please ignore by clicking OK in the Sentinel dialog box Sentinel is a licensing utility for VRS ...

Page 46: ...www bbhscanners com 46 of 142 10 When the installation is complete click Finish 11 Click Yes to restart the computer ...

Page 47: ... ISIS driver for this configuration DO NOT select Bowe Bell and Howell 3200 3600 For TWAIN applications set Scanner Selection to Kofax Software VRS TWAIN Contact your application reseller for more information Scanning Applications with Direct ISIS connectivity Occasionally an ISIS application based on PixTools may not support the recommended VRS based ISIS driver Check with your application resell...

Page 48: ...obe Acrobat Reader Insert the CD ROM in the computer Click View Manuals from the Main Menu Select a manual from the list Contents of the Installation Resource CD ROM Select Scanner Install Software 1 User Utility 2 ISIS Driver 3 VRS 4 Application scanning application View Manuals Trūper Operator Manual VRS Manuals Browse CD Contents View Our Website Register Now Contact Us 1 2 3 ...

Page 49: ...r Turn on the scanner Press the power button to the ON position The LED will at first display a flashing orange light The scanner is ready for scanning when the LED displays a steady green light After the scanner s LED light is green turn on the computer 1 2 Power button LED ...

Page 50: ...en flashing Sleep mode Green Orange flashing Multifeed Ignore function set Orange Ready to scan or scanning with warning1 1 The rollers need to be cleaned or replaced Orange flashing Initializing or Sleeping with warning2 2 Check the status of the scanner using the Trūper User Utility included on the CD ROM or by clicking the icon on the computer desktop Red An error occurred2 ...

Page 51: ... for Using the ADF For best results follow these guidelines for documents that will be scanned using the ADF Automatic Document Feeder Caution Prior to scanning with the ADF remove all staples and paper clips from sheets Recommended paper Plain paper with a maximum sheet thickness of 2 0 to 5 9 mils 0 05 to 0 15 mm and weight of 10 6 to 34 pounds 40 to 127 grams meter2 1 mil 1 1000 inch The weight...

Page 52: ...ts that can be loaded on the feeder tray Sheets that are exceptionally thick or thin should be placed in the ADF manually one sheet at a time Curled wrinkled or folded documents may not scan properly Check the allowances for curl and fold in the following diagram Paper weight pounds 11 14 17 20 21 24 28 34 Paper weight grams meter2 40 52 64 75 80 90 104 127 Maximum number of sheets 320 260 200 170...

Page 53: ...acing paper Copying paper such as carbon paper Damaged or wrinkled documents Photographs Coated paper Thick plastic cards such as credit cards or identification cards Torn sheets and documents with notches or holes or punched or perforated sheets Extremely smooth or shiny paper Paper that is highly textured Paper with carbon sheets Carbonless NCR paper If a jam occurs in the document feeder reduce...

Page 54: ... Prior to scanning with the ADF remove all staples and paper clips from sheets Separate documents that have been stapled or clipped together Remove glued documents and documents that are curled these types of document may cause a paper jam and damage the unit Carefully align the documents 1 1 Fan the stack of documents to separate all the sheets Be sure the edges of the sheets do not stick togethe...

Page 55: ...hscanners com 55 of 142 Adjust the document guides on the ADF so that they are slightly wider than the size of the document Set the feed selector switch to AUTO 3 Document guides 4 Feed selector AUTO position ...

Page 56: ...ches 432 mm When scanning a document longer than 17 inches 432 mm or A3 size 420 mm fold down the exit stopper so that the longer paper will fit in the exit tray Load the documents on the feeder tray with the side to be scanned facing up Note the directional Face Up icon and the document sizing scale on the ADF door Slowly push the sheets in the direction of the arrow until they stop To scan in po...

Page 57: ...t mark that appears on the right side of the document guide Placing more sheets in the feeder tray may cause a paper jam Open the Scanner Properties window You are now ready to scan Refer to the instructions for your scanning or document management software application Loading Landscape Loading Portrait Paper limit mark 7 ...

Page 58: ...o the feeder For information on how to prepare documents for scanning with the ADF see Document Preparation on page 51 If a paper jam occurs remove the jammed sheet or sheets using one or both of the following procedures Removing Paper Jams from the Document Feeder Caution Do not attempt to pull out jammed paper with the ADF door closed This action may damage the document Push the ADF door release...

Page 59: ...ocument feeder or the exit path as described in Removing Paper Jams from the Exit Path on page 60 Close the ADF door When you close the ADF door close it securely until the door is locked Do not slam the ADF door If the jammed paper cannot be removed from the document feeder remove it from the exit path as described in Removing Paper Jams from the Exit Path on page 60 For information on using the ...

Page 60: ... Jams from the Exit Path Pull the exit stopper forward and raise the feeder tray in the direction of the arrow until the tray clicks into place Pull the exit door release lever and open the exit door 1 Feeder tray Exit stopper 2 Exit door release ...

Page 61: ...or When you close the exit door close it securely until the door is locked Do not slam the exit door If the jammed paper cannot be removed from the exit door remove it from the document feeder as described in Removing Paper Jams from the Document Feeder on page 58 3 Exit door release Exit door 4 ...

Page 62: ...Multifeed Ignore If you require multiple documents to go through the scanner that will trigger the scanner to stop because of a multifeed consider modifying the multifeed settings Refer to Detect Double Feed on page 67 for instructions on how to do this If a multifeed error occurs remove the document from the ADF Automatic Document Feeder by opening the ADF or by pressing the STOP START button Pre...

Page 63: ...ck the Start Batch button or button with similar name in the scanning application to start scanning the batch of documents from the application The scanner paper feed rollers will automatically start and stop to feed the documents in the scanner Manual Feed Use this mode when feeding mixed document types that are difficult to separate and typically cause multifeed problems In this mode the ADF tra...

Page 64: ...P START button to stop scanning This is not an emergency stop The scanner will complete scanning of the document and then stop prior to feeding the next document With this setting activated the operator manually controls the scanner start and stop document feed operation Continue steps 2 3 and 4 until you are ready to close your batch with the scanning application Automatic Start to Feed Use this ...

Page 65: ...eeding the bottom feeder roller is dropped making it easier to scan thicker documents through the ADF To scan a single sheet manually perform the following procedure Set the feed selector switch to MANUAL The feeder will adjust automatically to the manual feed position Adjust the document guides so that the space for the document is slightly wider than the size of the document 1 2 Document guides ...

Page 66: ...eeding mode by changing the scanner settings as described on page 63 Feeding Speed When scanning thin paper badly creased paper fragile paper etc use the Slow mode This speed slows the documents that are fed through the ADF Automatic Document Feeder to about one half the speed of Normal mode The image quality in the Slow mode is the same as in the Normal mode  Note At a resolution above 300 dpi t...

Page 67: ...ouble feed even when sheets are superimposed exactly on top of each other but it may not be detected properly with some paper thicknesses and when creasing and other factors are present When important documents are to be scanned check the number of document sheets and the number of scanned image sheets When scanning a document containing paper in different sizes double feed can be detected when th...

Page 68: ...e ADF Automatic Document Feeder For instructions on removing papers jams refer to Clearing Paper Jams in the ADF on page 58 Either separate the multifed pages and or reinsert the document s into the ADF and press the STOP START button to resume scanning High Select this when feeding thin documents Normal This is the standard sensitivity Low Select this when feeding thick documents Beep Signal aler...

Page 69: ...ot work properly if the black background is not selected In addition the white background color may affect the use of other scanning features that need to be resolved within the scanning applications feature settings The default background color has been set to black You can set the background color to white or black To change the background color and then change the color reference plates to matc...

Page 70: ...d is locked in position Locate reference plate B With your right index finger press the bar inward With the Reference Plate still pressed into place use your left hand to roll it forward until it is in the appropriate position Confirm that the reference plate has been turned over and is locked in position The color selected for reference plate B should now match the color selected for reference pl...

Page 71: ...www bbhscanners com 71 of 142 Close the exit door When you close the exit door close it securely until the door is locked Do not slam the exit door 5 ...

Page 72: ...y the feeder and feeder tray ADF cover and other surfaces with a soft cloth The insertion and exit slots of the ADF can become soiled with dirt grime and paper dust Clean these areas at least once per month or more often if there is an accumulation dust Use a brush to remove dirt and dust from the exhaust fan vent on the back side of the unit near the power cord connection and from the two vents o...

Page 73: ...r If the documents you scan are dirty the scanner s parts and components will also become dirty Be sure the documents you scan are as clean as possible If black or white lines appear on the scanned images clean the ADF glass areas and the reference plates as described in Cleaning the Background Color Reference Plates and ADF Glass on page 81 If paper jamming marking or double feeding occurs freque...

Page 74: ... F 40o C Use the roller cleaning paper only to clean the rollers and scanning area If you need more information about the roller cleaning paper please refer to the Material Safety Data Sheet MSDS available upon request from Böwe Bell Howell Scanners Preparation Cut the roller cleaning paper bag on the dotted line and take out the roller cleaning paper Use the roller cleaning paper immediately afte...

Page 75: ...oller cleaning paper to remove any dirt or grime from the surfaces of the paper feed roller and separation roller Hold the roller to prevent it from rotating then wipe the roller from one side to the other in the direction of the arrows shown in the diagram Turn the roller as you continue to wipe and clean all the way around the roller 1 2 ADF door ADF door release 3 Paper feed roller Separation r...

Page 76: ...he roller cleaning paper to remove the dirt from the surface of the retard roller Hold the roller to prevent it from rotating then wipe the roller from one side to the other in the direction of the arrows shown in the diagram Turn the roller as you continue to wipe and clean all the way around the roller 4 Retard roller Retard cover Indent 5 Retard roller ...

Page 77: ...he retard cover Close the ADF door When you close the ADF door close it securely until the door is locked Do not slam the ADF door Proceed to the following section Cleaning the Drive Rollers and Free Rollers in the ADF Cleaning the Drive Rollers and Free Rollers in the ADF Press the power button to the OFF position Push the ADF door release button to open the ADF door 6 Retard roller Retard cover ...

Page 78: ...ning paper to remove the dirt from the surfaces of the four 4 free rollers Hold the roller to prevent it from rotating then wipe the roller from one side to the other in the direction of the arrows shown in the diagram Turn the roller as you continue to wipe and clean all the way around the roller Close the ADF door When you close the ADF door close it securely until the door is locked Do not slam...

Page 79: ... the roller cleaning paper to remove the dirt from the surfaces of the four 4 drive rollers and the two 2 exit rollers Hold the roller to prevent it from rotating then wipe the roller from one side to the other in the direction of the arrows shown in the diagram Turn the roller as you continue to wipe and clean all the way around the roller 1 2 Exit door release 3 Exit rollers Drive rollers Drive ...

Page 80: ...agram Turn the roller as you continue to wipe and clean all the way around the roller Close the exit door When you close the exit door close it securely until the door is locked Do not slam the exit door When finished clear the clean roller counter as described in step 6 After cleaning the rollers click the icon to open the Trūper User Utility Select the User Utility option to clear the roller cle...

Page 81: ...erence Plates and ADF Glass Press the power button to the OFF position Pull the exit door release lever to open the exit door In the scanner base assembly clean the ADF glass A and reference plate B with the roller cleaning paper 1 2 3 ADF glass A Reference plate B ...

Page 82: ...t door assembly clean the reference plate C and ADF glass D with the roller cleaning paper Close the exit door When you close the exit door close it securely until the door is locked Do not slam the exit door 4 Reference plate C ADF glass D 5 ...

Page 83: ... button to the OFF position Push the ADF door release button to open the ADF door Use the blower accessory to blow off any dirt from the surface of the paper sensor and waiting sensor Also blow off any dirt from the surface of the metal reflector sheet used by the waiting sensor Blower accessory Blower Sensor or detector 1 2 3 Waiting sensor Reflector sheet for waiting sensor Paper sensor ...

Page 84: ...ocked Do not slam the ADF door Cleaning the Starting Skew and Ending Sensors Preparation Locate the blower accessory and remove the brush from the blower Press the power button to the OFF position Pull the exit door release lever to open the exit door 4 Double feed detector A Double feed detector B 5 Blower accessory Blower Sensor or detector 1 2 Reflector sheet for ending sensor Reflector sheet f...

Page 85: ...ry to blow off any dirt from the reflector sheets for the starting sensor skew sensor left skew sensor right and the ending sensor Close the exit door When you close the exit door close it securely until the door is locked Do not slam the exit door 3 Ending sensor Skew sensor left Starting sensor Skew sensor right 4 Reflector sheet for skew sensor left Reflector sheet for starting sensor 5 ...

Page 86: ...r modules more often if you find that cleaning inside the scanner no longer improves paper jamming slipping multi feeding marking and similar feeding problems Preparation Open the Roller Exchange Kit Roller Exchange Kits are available from the Böwe Bell Howell Scanning Essentials online store at http webstore bbhscanners com or from the reseller where you purchased the Trūper scanner See also the ...

Page 87: ...e roller module and pull down the roller module in the direction of the arrow as shown in the diagram The module will be released from the magnets located in the ADF door assembly 2 Disengage the shaft on the roller module from the brackets in the ADF door assembly as shown in the diagram Carefully disengage the gears on the roller module from the gears in the ADF door assembly 3 ...

Page 88: ...he roller module into the brackets in the ADF door assembly 2 Carefully match the gears on the roller module with the gears in the ADF door assembly 3 Push up the roller module in the direction of the arrow shown in the diagram so that it is locked in place by the magnets located in the ADF door assembly Close the ADF door When you close the ADF door close it securely until the door is locked Do n...

Page 89: ...r Exchange Kits are available from the Böwe Bell Howell Scanning Essentials online store at http webstore bbhscanners com or from the reseller where you purchased the Trūper scanner See also the Consumable Parts and Accessories List on page 13 Press the power button to the OFF position Push the ADF door release button to open the ADF door Open the retard roller cover by pulling up the cover from t...

Page 90: ...gram Open the Roller Exchange Kit and take out the new retard roller Install the new retard roller as shown in the steps and diagram 1 Hold the ends of the roller shaft and lower the roller into the metal brackets 2 Match the groove on one side of the roller shaft with the metal bracket that fits the groove When the groove is matched with the bracket the roller shaft slides into the bracket 4 5 6 ...

Page 91: ...t slam the retard cover After replacing the paper feed and retard roller modules click the icon to open the Trūper User Utility Select the User Utility option to clear the clean roller counter See Scanner Counter on page 98 Close the ADF door When you close the ADF door close it securely until the door is locked Do not slam the ADF door 7 8 ...

Page 92: ...he Trūper User Utility icon on the computer desktop please see Trūper Software Installation on page 32 Starting the User Utility Click the Trūper User Utility icon on the computer desktop or click the Start button on the Windows taskbar and select Programs BBH and then Scanner Tools  Note When starting the Trūper User Utility the Select Scanner dialog box may appear If this dialog box appears sel...

Page 93: ...his section displays the status of the connected scanner along with error codes For information about the messages and error codes see User Utility Error Codes on page 101 Scanner Information This section displays the following information Model name and number Firmware Version Memory installed Interface one of the following STI USB HS USB 2 0 Hi Speed default configuration STI USB FS USB 1 1 Full...

Page 94: ...djust the minutes in the Waiting Time box then click OK The waiting time can be set from one to 60 minutes in one minute increments If you do not want to change the settings click Cancel Clean Imprinter The Clean Imprinter button is enabled only when the imprinter is installed in the scanner If the imprinter ink cartridge is clogged first close the imprinter door then click the Clean Imprinter but...

Page 95: ... Appendix 3 Shading Adjustment on page 130 1 Click the User Shading button on the User Utility window 2 Click the Start Shading button on the User Shading dialog box The User Shading utility will guide you through the necessary steps 3 Clean the inside of the scanner refer to Cleaning Inside the Scanner on page 73 When finished click OK 4 Turn over both the front and back reference plates to white...

Page 96: ...se only the shading paper supplied with the scanner Using other types of paper for shading adjustment will cause the image quality to deteriorate 6 The scanner reads the shading paper and the shading adjustment sets the reference for the white shading plate Wait until the Now Adjusting message box is cleared from the screen 7 Turn over both the front and back reference plates to the black side Whe...

Page 97: ...ng Shading to the Default You can restore shading adjustment data to the factory default setting Use this function if the image quality deteriorates or if it has not improved as a result of the shading adjustment process 1 Click the User Shading button on the User Utility window 2 Click the Restore Default option on the User Shading dialog box 3 Click OK to confirm that you want to restore the fac...

Page 98: ...r Replace Roller Displays the number of pages scanned after the rollers were last replaced When the After Replace Roller number is greater than the Warning number listed next to the counter the rollers need to be replaced The Warning number indicates how many pages can be scanned with a new set of rollers before the rollers will need to be replaced Update All Counter Click the Update All Counter b...

Page 99: ...er The User Utility functions and settings will then apply to the selected scanner To select a different scanner 1 Click the Select Scanner X button 2 Click the drop down list and select a different scanner then click OK If you do not want to select a different scanner click Cancel Save Info The Save Info option allows you to save current scanner and computer system information to a log file 1 Cli...

Page 100: ...of 142 Check Version Information To check the software version of the User Utility 1 Open the User Utility and right click the title bar at the top of the display window 2 Click the About option to view the version information ...

Page 101: ...pen the ADF and exit doors and remove the paper See page 58 Clean the sensors See page 83 U20 Skew error occurred A skew error has occurred Open the ADF and exit doors and remove the paper See page 58 U23 Double feed occurred Please open the door and remove the paper A double feed error has occurred Open the ADF and exit doors and remove the jammed paper See page 58 Rollers are dirty Clean the rol...

Page 102: ...or scanning sensor need to be replaced It is time to replace the lamp and scanning sensor back Replace the lamp and scanning sensor back by contacting your Authorized Service Provider Warning The front reference plate may need to be cleaned Please clean the front reference plate The front reference plate is dirty Clean the front reference plate See page 81 Warning The back reference plate may need...

Page 103: ...h power supply Disconnect the scanner from the power outlet and call for service The computer does not recognize the scanner USB connection Scanner is not connected to the computer properly Connect the interface cable properly See page 26 USB Scanner has not been properly configured using the Windows Found New hardware procedure Uninstall the scanner from the computer Reinstall the scanner in orde...

Page 104: ...hile scanning The rollers are dirty Clean all the rollers See page 73 The rollers have reached their life expectancy Replace the paper feed roller module and the retard roller module See page 86 The document is curled or folded Flatten the document reduce the number of sheets to be scanned and load the document again See page 51 and page 54 ADF Scanned image is skewed The document guides are not a...

Page 105: ...f the computer display or the monitor are not correct Adjust the computer display and monitor settings Dark spots or noise appear on the scanned documents The ADF glass areas or reference plates are dirty Clean the ADF glass areas and reference plates See page 81 and page 86 Scanned image has moire fringes or patterns such as stripes or wavy pattern noise This is caused by the original printing pa...

Page 106: ...position Press the power button to the OFF position Disconnect the scanner from the electrical outlet and disconnect the interface cable Remove the feeder tray at points 1 and 2 See page 25 Wrap the tray with protective sheets of plastic Seal the plastic with tape Fold down the exit stopper Pack the scanner in the original carton and packing materials Note the packing arrangement in the diagram 1 ...

Page 107: ...oblem exists Exit door The assembly that performs scanning in ADF Automatic Document Feeder mode Opening the exit door allows access to the ADF glass areas background reference plates and rollers Exit tray The output tray of the scanner As the documents are scanned they exit the scanner and are stacked face down in this tray Feed Roller Assembly The roller assembly of the feeder that sits on top o...

Page 108: ... Rollers spaced along the paper path move the documents to be scanned through the mechanical section of the scanner Separation roller This roller holds back all but the top document in the stack of documents This roller allows the paper feed roller to feed a single document at a time into the scanner Simplex scanner A scanner designed to scan a single side of a document as it passes through the sc...

Page 109: ...ng Essentials online store at http webstore bbhscanners com or from the reseller where you purchased the Trūper scanner See also the Consumable Parts and Accessories List on page 13 Safety Precautions Caution Keep the ink cartridge out of the reach of children Do not disassemble the imprinter unit and ink cartridge When the ink cartridge is at the end of its useful life do not dispose of it in fir...

Page 110: ...anners com 110 of 142 Component Identification Installing the Imprinter Unit Press the scanner power button to the OFF position Ink cartridge Ink cartridge adjusting lever Scale Connector Carriage 1 Power button ...

Page 111: ...mprinter door in the direction of the arrow Connect the imprinter cable to the connector on the scanner  Note Before you insert the connector be sure to match the rib on the imprinter cable connector with the slot on the scanner connector 2 3 ...

Page 112: ...unit into the guides located on the bracket Match the channels in the pins with the guides Insert the lower pins into the guides located on the bracket Match the channels in the pins with the guides Gently insert the pins until they are locked in place by the springs 4 5 ...

Page 113: ...www bbhscanners com 113 of 142 Close the imprinter door in the direction of the arrow When you close the imprinter door close it securely until the door is locked Do not slam the imprinter door 6 ...

Page 114: ...king the unit the print quality may be affected Be sure that the storage temperature is between 32 F and 104 F 0 C and 40 C Store the ink cartridge away from direct sunlight Do not clean the ink cartridge with alcohol Warning Do not disassemble the ink cartridge Do not let the ink come into contact with your skin If the ink comes into contact with eyes rinse the area completely with fresh water If...

Page 115: ...riage on the imprinter unit to the position for ink cartridge exchange as shown in the diagram Insert the ink cartridge into the carriage as shown in the diagram Lock the cartridge adjusting lever as shown in the diagram 2 Exchange position 3 4 ...

Page 116: ...side of the imprinter unit For the imprint to appear on the right side of the page move the carriage to the right side of the scale For the imprint to appear on the left side of the page move the carriage to the left side of the scale The tab on the printer carriage must be aligned with one of the marks on the scale If the carriage is not properly aligned the unit will not print Printing Position ...

Page 117: ...ng or document management software application  Note With certain types of paper the ink from the imprinter may stain the inside of the scanner For example ink may stain the scanner rollers If this occurs clean the areas affected by using the roller cleaning paper See Roller Cleaning Paper on page 74 ...

Page 118: ...rūper User Utility then click the Imprinter Cleaning button The unit will perform an automatic cleaning function to improve the print quality Cleaning the Print Head Manually Remove the ink cartridge as described in Removing the Ink Cartridge on page 119 Use a moistened tissue paper to gently wipe and clean the print head Do not use the roller cleaning paper to clean the print head Do not use any ...

Page 119: ...nk Cartridge Move the carriage on the imprinter unit to the position for ink cartridge exchange as shown in the diagram Pinch the cartridge adjusting lever 1 and lift the cartridge 2 You can now remove the ink cartridge 1 Exchange position 2 2 1 1 ...

Page 120: ...ies List on page 13 Ink Cartridge Life Approximately 4 000 000 characters standard font Approximately 2 000 000 characters bold font Number of Characters VCDemo 62 characters The numbers of characters will vary according to the application Nozzles 12 Unusable documents Plastic film or coated paper should not be used with the imprinter Storage environment Temperature 32 F to 104 F 0 C to 40 C Humid...

Page 121: ...lso reflected on the scanned images  Note A Starting Number Automatic Increment function is provided When used the starting number is incremented to the number at the start of scanning number of pages scanned x step number upon completion of scanning 1 In the Imprinter Setting dialog box select the Enable check box The Imprinter String field now appears 2 To print in bold type select the Bold Fon...

Page 122: ...field type in the default value of the counter specified by the imprinter string 5 In the Step Number field type in the step number of the counter specified by the imprinter string 6 Type in the printing offset in the Printing Offset field A 10 mm offset is always added to this value Unit 2 38 mm per increment printing orientation 900 270 1 12 38mm 2 14 76 mm Unit 3 44 mm per increment printing or...

Page 123: ... green It is used mostly in OCR Optical Character Reading to dropout the form lines  Note The Single Color Dropout function can be set independently for the front and back of a document The function can be used only with binary images in the Black and White or Binary modes Depending on the scanning conditions and colors it may not be possible to delete the specified colors completely 1 Navigate t...

Page 124: ... in Advanced Settings dialog box 4 Click the OK button Multicolor Dropout MCD The Multicolor Dropout function can be used to specify and remove up to 6 colors 1 Navigate to your scanning application and select Settings 2 Click the More button in the Settings dialog box 3 Click the Dropout button ...

Page 125: ...canners com 125 of 142 Selecting Multicolor Dropout 1 Click the Selection 1 radio button 2 Select the Enable check box and then click the Choose button 3 Enter the RGB number or HiZoom values and then click OK ...

Page 126: ...ied manually 4 If desired do one of the following Adjust the numbers in Hue Saturation and Value text boxes  Note Hue determines the color and can contain values of 0 3601 Saturation defines the intensity of the color and can contain values of 0 1000 Value controls the brightness of the color and can range from 0 1000 Base Color Dropout Color Result Hue Saturation and Value determine Dropout Colo...

Page 127: ...ensity to dropout and the Value Range is the level of brightness to dropout 5 To add additional dropout colors click the next Selection radio button and repeat steps 2 through 4 There can be up to 6 dropout colors 6 In the Maximum Replacement Value section do one of the following Select the Automatic check box and adjust the bar accordingly Select the Auto check box to completely dropout the color...

Page 128: ...n for the color you want to disable and then clear the Enable check box  Note Any and all of the selections can be active at the same time When setting ranges to the Hue Saturation and Value Ranges the user can always reset the slide bars to the starting recommended default ranges ...

Page 129: ...Size Page Layout Feed Dots per inch 300 is a good standard and Paper Source 3 Using your scanning application scan the document that has the colors you want to drop out 4 Using the utility HiZoom point to which color on your scanned document you want to dropout HiZoom is pointing to the color on grid C 5 Â Note The utility HiZoom software can be installed from the Installation Resource CD ...

Page 130: ...ing adjustment thoroughly clean the scanner s drive rollers reference plates and ADF glass areas If shading adjustment is carried out while these parts are still dirty it will not be possible to eliminate the lines that form on the scanned images Follow the cleaning procedures beginning on page 77 Click the icon to open the Trūper User Utility Click the User Shading button on the main menu and fol...

Page 131: ...he Memory Upgrade Kit part number S006110 To add memory please read the following information and follow the installation procedures Warning The intended use of the following information or procedure is for individuals whom are familiar with installing memory modules such as memory on a PC If you are hesitant in proceeding please seek out a qualified service provider or professional individual Cau...

Page 132: ...ace board Insert the module at an angle as shown in the diagram Push the module until it clicks into place and the white tabs on the module connector close around the DIMM Be sure that the indent on the DIMM module is to the left side when you insert the DIMM as shown in the view in the diagram If the indent is not in this position the DIMM module will not be inserted properly To remove the DIMM m...

Page 133: ... into the unit Guide the board into place along the rails located inside the scanner Push the board in firmly until it locks into place Confirm that the interface board is fully inserted and firmly locked in place then secure the interface board with the two 2 retaining screws 1 2 Rails Rails ...

Page 134: ...d when scanning several documents of varying sizes The wire frame neatly stacks these documents after they exit the feeder Attaching the Wire Frame Accessory Pull the exit door release lever and open the exit door Attach the wire frame to both of the exit door release sides 1 Exit door release 2 ...

Page 135: ...www bbhscanners com 135 of 142 Hang the wire frame on the shaft of the exit door release Pull the wire frame in the direction of the arrow slowly until it clicks into place 3 4 ...

Page 136: ...www bbhscanners com 136 of 142 Close the Exit Door When you close the exit door close it securely until the door is locked Do not slam the exit door 5 ...

Page 137: ...r Reference Plates 69 Check Version Information 100 Checklist 23 Clean Imprinter 94 Cleaning Background Color Reference Plates 81 Drive Rollers 77 79 Feed Roller 75 Paper Sensor 83 Print Head Manually 118 Print Head with the User Utility 118 Start Sensors 84 Clear Counter Buttons 98 Close 99 Component Identification 15 110 AC input 15 ADF door 15 ADF door release 15 ADF glass 16 Auto feed selector...

Page 138: ...ing environment 120 Storage environment 120 Unusable documents 120 Ink cartridge 110 Ink cartridge adjusting lever 110 Ink Cartridge Installation and Printing Position 114 Ink Cartridge Specifications 120 Installation 26 Installing Imprinter Unit 110 Scanner 23 Software 32 Installing a DIMM Module 131 Installing a DIMM Module on the Interface Board 132 Installing the Ink Cartridge 114 Interface 10...

Page 139: ...ng paper 24 106 Rollers 108 S Safety Precautions 18 109 114 Save Info 99 Scale 110 Scanner Connecting 26 Installation 26 Installing 23 Operation 49 Turning on 49 Unpacking 23 24 Scanner Counter 98 Scanner Information 93 Scanner Size 10 Scanner Status 93 Scanner Unit 10 Scanner Weight 10 Scanning Method 10 Scanning Mode 10 Scanning Speed 10 SCSI Small Computer System Interface 108 Select Scanner X ...

Page 140: ...of 142 Fxx 101 U11 101 U12 101 U13 101 U14 101 U15 101 U16 101 U17 101 U18 101 U20 101 U23 101 U30 101 U32 101 U34 101 User Utility Main Dialog Window 93 V VirtualReScan 47 VRS 108 W Waiting Sensors 83 Wire Frame Accessory 134 ...

Page 141: ...hat you may either a make a reasonable quantity of copies of the SOFTWARE solely for backup or archival purposes or b transfer the SOFTWARE to a single hard disk provided that you keep the original solely for backup or archival purposes All other copies of the SOFTWARE are in violation of this Agreement 3 You may not rent or lease the SOFTWARE but you may transfer your right under this License Agr...

Page 142: ... BELL HOWELL S SUPPLIER WARRANTS THAT THE SOFTWARE WILL BE ERROR FREE OR THAT IT WILL MEET YOUR REQUIREMENTS NEITHER BOWE BELL HOWELL NOR BOWE BELL HOWELL S SUPPLIER SHALL BE LIABLE FOR ANY DAMAGE SUFFERED BY YOU INCLUDING BUT NOT LIMITED TO CONSEQUENTIAL INCIDENTAL SPECIAL OR PUNITIVE DAMAGES THE ABOVE LIMITATIONS SHALL APPLY REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT TORT INCLUDING NEG...