17
060512A-1
TELEPHONE UNIT TROUBLESHOOTING TABLE
SYMPTOM SOLUTION
No dial tone
•
The handset cord or telephone line cord may be loose at the
connections. Push in firmly at both ends to establish good
contacts.
•
Test the phone at a different telephone wall jack and listen for a
dial tone.
•
Test a different phone in the wall jack and listen for a dial tone.
Will not ring
•
Check the RINGER ON/OFF switch. It may be in the OFF
position.
•
The phone or another phone connected to the same line may be
in the off-hook (in-use) position. Place the phone in the on-
hook (hung-up) position to receive incoming calls.
•
Try a different phone; if the problem still exists, the fault is not
with the unit.
•
Look for the Ringer Equivalence Number (REN) number
Printed underneath your phone(s). Sum up the total REN
numbers for all the phones or answering machines connected to
your telephone line. Your phone(s) may not ring if the REN
total exceeds five (5). Please call your local company to
determine the maximum REN for your calling area.
Static
•
Try a different phone; if the problem still exists, the fault is not
with the unit.
•
Some atmospheric conditions such as very low humidity can
cause static build-up.
Cannot dial out
•
Try a different phone in the jack. If the problem persists, the
fault is not in the Big Button Plus 20270.
•
Is the phone connected to an answering machine? Disconnect
the answering machine and try to have the phone plugged into
the jack alone. If it works alone, there is a compatibility
problem. Purchase a 2 for 1 adaptor at any phone or electrical
supply store. Plug the 2 for 1 adaptor into the modular wall
jack, then plug the phone into one side and the answering
machine on the other side of the adaptor.
