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Use this guide to help diagnose simple problems with your 

machine. Please feel free to contact us if you have any questions 

or concerns.

If any of these issues persist or if any part of the device becomes damaged, 

discontinue use and return to the service center (see Page 2) for evaluation 

and repair. Do not attempt to modify or repair the unit yourself; doing so will 

nullify your purchase warranty and could risk your safety.

Do not cover the unit while in use, as this can cause the device to 

overheat.

 

This device is not a toy. Keep out of reach of children. Do not 

allow children or patients to use this device without supervision. 

Use only as intended/directed. Do not use attachments or 

power cords not specifically made for this unit. If any of the 

attachments described in this manual are missing, do not use the 

device. Contact our customer service center (See Page 2) for a 

replacement.

To prevent damage to the appliance and potential safety risk, 

keep the device away from water and wet or heated surfaces. 

Not suitable for use outdoors or in bathrooms. Do not use near 

where aerosol sprays are being used or oxygen is being adminis-

tered. Do not use during excessively inclement weather, such as 

thunderstorms. 

Anyone with a medical condition, recovering from surgery, or 

women who are pregnant/nursing should consult their doctor 

before using this device. If you experience any pain or discomfort 

while using this device, stop use immediately and consult a 

doctor

Words to the Wise

How to prevent damage and injury

When Things Go Wrong

Troubleshooting guide

7

8

Problem

Possible Solutions

Unit will not

turn on 

Unit stops working

mid-use

Make sure the adapter is plugged 

into the unit.

Make sure the power cord is plugged 

into a working power source

Check to see if the adapter or power 

cord came unplugged. 

Press the power button again. It may 

have shut off accidentally or due to 

the automatic shut off feature

The unit may have overheated. 

Unplug the device and allow it to 

cool completely before attempting 

use again. 

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