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Troubleshooting Guide
SYMPTOM
CAUSE
POSSIBLE REMEDY
Feedback,
’whistling’
Is your instrument inserted correctly?
Put it in again
Is the volume too loud?
Reduce it
Are you holding your hand or an object (e.g. a hat) too close to an instrument?
Move your hand away or create some more space between the instrument and the object
Is you ear full of wax?
Visit your physician
No sound
Is the instrument switched on?
Switch it on
Is there a battery in the instrument?
Insert a battery
Is the battery still good?
Replace it with a new one
Is your ear full of wax?
Visit your physician
Sound is distorted,
spluttering or weak
Is the battery dead?
Replace it with a new one
Is the battery dirty?
Clean it or use a new one
Did your instrument get moist?
Use a dissecator
Battery drains
very quickly
Did you leave your hearing instrument switched on at night?
Always switch off the instrument at night
Is the battery old?
Check the date on the battery packaging