ben-e-bike TWENTYFOUR E-POWER PRO, User Manual

Page 1: ...User manual TWENTYFOUR SIX E POWER TWENTYFOUR E POWER PRO TWENTYSIX E POWER PRO ...

Page 2: ... child uses the time Explain to your child the contents of this manual and do not allow it to use the BEN related aspects Keep this user manual ready to hand so that BIKE to third parties hand over this manual as well This instruction manual is valid for BEN E BIKE s of model year 2018 2019 The safety instructions for y use are explained at the end of this manual MARKING OF SAFETEY ADVICE The purp...

Page 3: ...N This is just a schematic illustration the E BIKE INSTRUCTION MANUAL AMPERUM GmbH Stuttgarter Str 72 D 78628 Rottweil warns of possible material damage The following figure shows an example of the most important components of a BEN E BIKE the respective model may differ slightly BIKE INSTRUCTION MANUAL www ben e bike net info ben e bike com BIKE ...

Page 4: ...ad Traffic Explain to your child the necessity of defensive behaviour on the road Do not leave your child on the road with the BEN E BIKE until he or she has understood the traffic rules Your child is exposed to danger if he or she does not know how to handle a BEN E BIKE Explain to your child how to operate this bike ve your child on the road with the BEN E BIKE until he or she is able to handle ...

Page 5: ...BIKE could slip away in corners track is covered by leaves dirt or snow he or she has to adapt his or her driving style and speed to the weather Clothes can catch in rotating or moving parts If your child wears the wrong footwear it may slip off the pedals BIKE only when wearing tight fitting clothing BIKE only when wearing non slip shoes with a stable sole may be damaged if is used the wrong way ...

Page 6: ...ions Explain to your child the country specific and regional regulations for using bicycle lanes With hardly visible clothing other road users can poorly recognize your child thereby reacting too la Only allow your child to drive on the street with bright and eye catching clothing If your child does not wear a helmet severe head injuries may occur in the case of an accident y allow your child to u...

Page 7: ...DS the guidelines for the component exchange on Ben under no circumstances Carbon handlebars are not released for the use in efective parts must be replaced with original spare parts from AMPERUM GmbH Only have accessories installed which corresponds to the country specific regulations for road traffic see chapter Notes Road Traffic Only install accessories that meet the specifications and quality...

Page 8: ...ind that driving manoeuvres as shown on images on our website may look simple but actually require a lot of training and experience a BEN E BIKE during intended use We test our bikes even in case of overloading thereby accepting premature material fatigue Under no circumstances should this s with your own BEN E BIKE he warranty expires in the event of improper use of the BEN E BIKE see chapter War...

Page 9: ...abled or harassed Many regions offer courses for children Here your child can playfully learn driving and correct behaviour in traffic Regulations for lighting To ride on the road bicycles must be equipped with headlamps taillights cat eyes on pedals and wheels a white front reflector and a red rear reflector All these lighting components must meet the country specific requirements and be marked w...

Page 10: ...intenance parts with cracks or colour changes you should contact your specialized dealer BIKE inspected regularly by your dealer especially during heavy use Do not let your child use the BEN E BIKE if you notice excessive wear or loosened screw joints Like all mechanical components bicycle components are wearing parts High stress and incorrect use wear Different materials have individual character...

Page 11: ...usted or replaced when worn check the spokes regularly see chapter Maintenance Rims and spokes check the gear shift regularly see chapter Maintenance Gear shift 2 MAXIMUM DRIVER WEIGHT The driver weight specified on the frame of the BEN E BIKES may under no circumstances be exceeded not even briefly See note on the seat tube and the top tube The maximum allowed weight is based on the weight of the...

Page 12: ...ured luggage can fall and endanger your child and other road users lain to your child that there are no objects to hang on the handlebar e g shopping bags Explain to your child that it is not allowed to attach objects to the frame transport items in a suitable backpack it is necessary to adapt the driving style while riding with BEN E BIKE can be effectively protected against theft or U lock that ...

Page 13: ...m or in nature Dispose of lubricants cleaning agents and care products via a collection point for special waste Read the instructions printed on the packaging of the products used Tires and tubes Tires and tubes are no household waste Dispose them at a collection station in your city or community Bike Dispose the BEN E BIKE as electronic waste at a collection station in your city or community Batt...

Page 14: ...ur of the disc brake Let your child practice braking in Explain to your child that it has to drive slowly when wet consists of a chainring on the crank and a cassette with ten sprockets on the rear wheel The gear are switched via a trigger switch on the right side of the handlebar see chapter Operation Gearshift The aller the sprocket on the rear wheel the higher the gear you choose and your child...

Page 15: ...an be used to power an optional lighting system So It is therefore not mandatory to use battery powered headlamps or to install a dynamo The 6Volt output is switched on off by pressing the rocker arrow up on the OLED display see OPERATING THE OLED DISPLAY in a later chapter of this manual A 2 pin connection cable with a length of 15cm is also included in the BEN E BIKE accessory pack The positive ...

Page 16: ...ccording to the test instructions BIKE only if you do not notice any damage BIKE if there is no excessive wear and all screw joints are fastened properly BIKE for damage and excessive wear before your child uses the Explain to your child that the BEN E BIKE should not be used if it is damaged that the quick release on the front wheel is closed and the front wheel is properly fixed whether the tire...

Page 17: ...ignificantly For the last centimetre you will need a lot of force to completely close the lever The final position of the lever should be parallel to the wheel The lever must rest against the fork so that it cannot be opened unintentionally Check the seat by trying to turn the closed lever If the tension lever can be turned the secure attachment of the front wheel is not ensured You have to open i...

Page 18: ...explicitly made ready for the final assembly by a specialist dealer by a specialized dealer is a precondition for full warranty see chapter BIKE has not been set up for your child have it adjusted by your specialist dealer see chapter Settings Seating position h the BEN E BIKE before you drive together with your child for the first time and to your child Practice with your child away from road tra...

Page 19: ...lebar the brake levers the crank the seat post and the pedals When in doubt replacing always a better choice because your child s safety is of paramount importance BIKE inspected by your specialist dealer for possible damage after a serious components components should be immediately replaced for original replacement pa if any defect can be detected check all components of the pedelec e g when the...

Page 20: ... replace a damaged component Carbon components must never come into contact with high temperatures 100 C such as those are required for powder coating or similar The heat could destroy the component Also avoid storage of the BEN E BIKE near sources of heat Never mount so called bar ends on the carbon handlebar Do not shorten the carbon handlebar Always pay attention to the correct torque of all sc...

Page 21: ...yle to road conditions Explain to your child that he she has to drive slowly if there is insufficient grip locked wheels especially the front wheel due to heavy braking should be Explain to your child that heavy use of the front brake may lead to a lifting rear wheel which could even lock at the same braking force earlier than the front wheel l the hand brake lever with your fingers in the directi...

Page 22: ...ling cadence push or pull the rear gear Several gears can be skipped simultaneously when switching down the gears An improper setup of the bikes can lead to component damage or material failure If you have no experience in adjusting bicycle components contact your specialized dealer ng of screws can lead to material fatigue Bolts may soften when tightened too heavy and can If you detect loose scre...

Page 23: ...not be maximally stretched in the lowest position of the crank If the saddle is too high this lowest point If the saddle is too deep knee pain can be the result In addition the leverage will be rable which will result in a faster fatigue of your child To adjust the seat height loosen the screw of the seat post clamp by turning it post beyond the minimum insertion depth mark on the shaft As a gener...

Page 24: ...the pedalling process Depending on whether the saddle is positioned further forward or backward your child will pedal more or less from behind If ontally your child can not pedal with ease and needs to constantly support on the so as not to slip off the saddle Make sure that the screw connections on the seat post are tightened with the specified torque 5 Nm wrench and do not exceed the maximum scr...

Page 25: ...ip Tires with To inflate the tires use an air pump with pressure gauge air pressure 2 4 bar Do not let your child drive with tires that have a too low tread depth cracks or Let your dealer check and adjust the air pressure if necessary for the rolling resistance of the BEN E BIKE minimum and maximum air pressure on the side walls of the tire To check or adjust the air pressure unscrew the cap from...

Page 26: ...e The chain climbs reluctantly on the next larger sprocket on the cassette with the adjusting screw through which the cable runs into the gearshift lever ter each tightening check whether the chain properly climbs to the next larger sprocket To do this you have to turn the cranks by hand If the chain climbs slightly you will need to check if the chain will still move eas hen downshifting It may ta...

Page 27: ...axed the chain runs automatically on the smallest pinion Look at the cassette from behind and check that the derailleur s of the smallest sprocket If this is not the case you must correct the position with the H end stop screw Turn the screw clockwise as the rollers move further inward or in the opposite direction when the rollers the largest sprocket Care must be taken so that the rear derailleur...

Page 28: ... jump off the front chain wheel The Sunrace derailleur offers an additional damper stabilizer for the derailleur cage which can be activated via a small lever In this position the damper is not activated In this position the damper is activated The lever causes a damping of the derailleur cage and thus a reduction in the chain movement for a quieter and more stable driving With the lever in the OF...

Page 29: ...NT OF THE BRAKES kes can lead to reduced or excessive braking power or even failure of the brake Only yourself if you are familiar with the setup of bicycle brakes If necessary contact your ting the reach puts the brake lever closer to the handle screw in the brake levers see red arrow required tool Torx T25 Turn the adjusting screw only carefully and without significant force o that your child ca...

Page 30: ...king Therefore do not touch the brake rotor just before A leaky brake hose or open fitting may lead to a complete failure and therefore zero brake force In the event of system leaks or kinks in the pipes contact your dealer immediately and do not use the BEN pull on the brake levers The pads will otherwise be pushed together and the can then no longer be mounted easily After disassembling the whee...

Page 31: ...called damper pump If you contact your dealer for help Never use an ordinary tire pump or even a compressor to pump up the suspension fork Irreparable damage to the seals is pre programmed in this Please note that the fork should be already compressed slightly when sitting on the BEN called negative spring travel SAG If the air pressure is too high you sacrifice a lot of riding the ground more qui...

Page 32: ...ou can detect a too soft spring too little air by knocking noises when riding in rough terrain or when heavily using the front brake is may damage the fork and the frame leading to a permanent BIKE must not be driven if the air has been completely discharged from the fork the air pressure inside the fork make a note of this value for ADJUSTMENT OF THE COMPRESSION DAMPING The damping is regulated b...

Page 33: ...cribed before and the fork works properly during a normal test drive Excessive compression damping causes the suspension to harden thus reducing the ride comfort significantly If the fork bottoms in extreme situations although the air pressure is set correctly then you can increase the compression damping slightly Increase the compression damping carefully by rotating the blue lever clockwise step...

Page 34: ...ill for a long time standing up it may be advisable in this particular case to block the the LockOut Simply turn the blue lever on the right fork leg to the right stop When driving downhill on uneven ground the LockOut must be deactivated again e complex components that require regular maintenance and care Contact your dealer for regular inspection for example annually depending on the application...

Page 35: ...lease proceed as follows Loosen the rear plastic clip that secures the cable from the motor to the controller on the left chainstay and remove the cable tie Disconnect the connector of the cable from the motor to the controller This connector requires a lot of force to unplug Remove the plastic caps from the nuts of the rear wheel axle Deactivate the rear derailleur damping if necessary red lever ...

Page 36: ...ouch the left chainstay and scratch it Make sure that the rotor is inserted exactly into the calliper The lugs for torque support must be properly inserted into the dropouts on both sides as shown in the following picture Tighten the two nuts with a torque of 35 Nm Close the plug connection between the motor and the controller Make sure that the arrows on the plug and the coupling are aligned and ...

Page 37: ...uch with the brake rotor and therefore be cut CLEANING AND MAINTENANCE In the case of lack of expertise or incorrect behaviour during cleaning or care you may be injured during the Make sure that your fingers do not get in touch with rotating components chain cassette chain wheel BIKE can lead to damage of the bike use aggressive cleaning agents sharp or metallic cleaning items such as knives hard...

Page 38: ...BIKE INSTRUCTION MANUAL AMPERUM GmbH Stuttgarter Str 72 D 78628 Rottweil If you trust your child to clean and care explain how it has to clean and maintain the BEN your child the risk of injury when cleaning and maintaining care and preservative agent and universal oil ult your specialist dealer for suitable care and preservatives BIKE Wipe all surfaces and components with a damp cloth To moisten ...

Page 39: ...he brake es or at least reduced brake power Protect the brake rotors and brake pads from grease and oil remove cleaning agent residues from the rims the brake rotors and the brake operation after cleaning Remove any dirt on the brake components and rims immediately with a damp cloth Brake disc brakes dry when you have cleaned the BEN E BIKE with water CARE INSTRUCTIONS FOR THE SUSPENSION FORK if i...

Page 40: ...ant with a clean cloth Incorrect or inadequate maintenance and inspection can lead to malfunction e g failure of the brake BIKE inspected by your specialized dealer at least once a year If you do not have the necessary knowledge and tools for maintenance contact your dealer for the BIKE should be inspected by a specialized dealer in the following intervals and repairs documented by your dealer In ...

Page 41: ...htening of screws can lead to material fatigue Bolts may soften or even screw connections have them tightened by your dealer with a torque wrench If you tighten screws by yourself check the corresponding torques An overview of the most important torques can be found in the appendix to this manual ten centimetres and let it drop gently to the ground Pay attention to noises If you hear noticeable no...

Page 42: ...any significant lateral or radial deflection If any of the wheels have a significant axial or radial side out contact your dealer RIMS AND SPOKES Check the rims for damage and cracks visual inspection If a rim is damaged or if cracks are visible have the rim replaced immediately If in doubt have the rims checked by your dealer Gently squeeze the spokes with your thumb and fingertips and check that...

Page 43: ...r dealer Check that the brake levers are at least 8 10 mm away from the handlebar when the brake lever is pulled with maximum force If the distance is clearly less than 10mm adjust the brake see chapter Settings Brake Check that the BEN E BIKE cannot be pushed forward when the brakes are applied If you notice a too low braking force adjust the brake see chapter Settings Brake Pay attention to unex...

Page 44: ...for gear shift cable stem mounted to fork steerer tube E BIKE INSTRUCTION MANUAL AMPERUM GmbH Stuttgarter Str 72 D 78628 Rottweil Check that all gears are switched correctly and that no unusual noises occur If the gears are not switched correctly or you hear unusual noises when changing the gears consult your dealer Lubricate the chain and derailleur see chapter Cleaning and Care Maintaining the c...

Page 45: ...rter Str 72 D 78628 Rottweil BIKE controls all functions of the electric drive Four push motor on and off and control its power The functions that are important for daily use are explained he or she should solely focus on the road traffic instead watching the The push buttons and display features on off push button down of the assistance level OFF 1 2 3 4 or 5 distance indicator for battery status...

Page 46: ...eil Switching the display on and off It is necessary to switch on the battery first before you can activate the display Press the red switch on the battery If the red switch on the battery was already switched on and the battery was not used for more than 3 minutes the red switch must be switched off and on again after approx two seconds eep the orange push button pressed for more than 1 second Li...

Page 47: ...y assistance level is always set to OFF This means that the BIKE drives like a normal bike Remember that a BEN E BIKE can be pedal es even without motor support So you do not always have to choose one drive fast enough support level depending on the path conditions Here are some tips on which level is best for each situation ls OFF and 1 are perfect for driving in the plane are suitable for light ...

Page 48: ...utton for more than 1 second A small icon on the display indicates when the light is turned on LED headlights need so little power that the battery is therefore hardly charged during daylight conditions for better visibility BIKE is equipped with a so called walk assist This can be very convenient if the at is so steep that your child can not drive it anymore To do press the down button and keep i...

Page 49: ...E indicates the charging status of the battery If all five segments are shown the battery is fully charged When the battery is discharged while riding the individual segments will disappear gradually If none of the five segments light up the battery is already discharged so far that a range of a few kilometres is left When the entire icon starts flashing the battery is completely discharged and th...

Page 50: ... the display to the total driving time in hours and minutes by pressing the M button once After a few seconds the display will show again the single trip distance The trip meter can display a maximum of 999 9km after that it has to be set to zero manually g Displaying the average speed maximum speed and total trip distance If the average speed AVG maximum speed MAX and total mileage shall be displ...

Page 51: ...AL AMPERUM GmbH Stuttgarter Str 72 D 78628 Rottweil The average speed maximum speed single trip distance and trip time can be reset to 0 by keeping the M button pressed until the display shows the following Now you have to briefly press the M key twice to clear the values can not be reset should not be called while driving this distracts your child too much So he average speed and the maximum spee...

Page 52: ...X E POWER TWENTYFOUR E can be set via an easy to use PC software The interface betw PC and the controller of the Ben E Bike is a USB dongle which is included in delivery of each The software is solely available for download from our website Please note that it only works in combination with Windows operating systems MacOS will not be supported ftware MControl bike net here you will find under the ...

Page 53: ...ww ben e bike net info ben e bike com Download the file and save it on your PC Installation of the software MControl Run the installer by confirming the hint below Select the language for the installation routine this setting has no effect on the displayed language of the software HMI ...

Page 54: ...net info ben e bike com Confirm the license agreement Choose the location on the hard drive of your PC where the software shall be installed this completes the installation process Connecting the USB interfaces to your PC The following interface can be found in the accessory pack of your Ben E Bike ...

Page 55: ...ur PC There s no need for any additional this interface uses a standard driver that is already included in the Windows operating system As a result it only takes a few seconds for the interface to be recognized once it has ting the USDB interface to your Ben E Bike between the display and the motor control which you can disconnect note extraction force is rather high instead of the display of the ...

Page 56: ...Rottweil the software the installation routine should have created a shortcut on the your computer mouse twice and you are ready to go The HMI of the MControl software are already set meaningfully so that in most cases it is sufficient to adapt the assistance speed and driver weight All other parameters are rather a fine tuning and can be determined empirically BIKE INSTRUCTION MANUAL www ben e bi...

Page 57: ...ed d want to start all over again If you have already saved your own settings on your PC you can load them from your hard disk by up then you should not only store it in the controller of the B bike but also on the hard drive of your PC After clicking the button you can give the setup a name of your choice and if necessary change the memory location on your hard drive Important Saving the settings...

Page 58: ...ver weight the motor power for each assistance level can be changed individually By default we have chosen the following settings for the small 175Wh battery 20 40 60 80 100 The larger 250Wh battery comes with the following pre defined settings 15 30 50 75 100 Within certain limits these specifications can be adapted to the personal needs Motor acceleration Here you can define whether the engine s...

Page 59: ...ontroller switched off the battery terminals are powered off BIKE is not in use or before removing the battery The battery also recognizes As soon as no current is drawn for more than 60 minutes the battery output switches off automatically To restart you must then turn off the red switch once and turn it on again after CHECK THE CAHRGE CONDITION press the small button to activate the LED charging...

Page 60: ... power outlet Solely charge the battery in dry conditions and at ambient temperatures of 0 C to 40 C When charging make sure that the battery is not exposed to direct combustible materials in the vicinity In addition the battery should not be charged unattended for a long time During charging it is normal that the battery heat that the battery gets so hot that you can hardly touch it stop the char...

Page 61: ...ries are sensitive to excessive heat because this can lead to irreversible damage The battery itself has an integrated h prevents the battery from overheating during heavy discharge However this protection circuit is ineffective against excessive ambient temperatures We recommend to summer If that isn t possible remove the battery take it with you Ionen Akku auch nicht weil sich dadurch seine Kapa...

Page 62: ...leave the battery for many months without controlling its state of charge you risk a permanent destruction of the battery cells As a rule a lithium ion battery is already sustainably damaged single deep discharge and can then no longer provide sufficient capacity CAL DEFECTS OF THE BATTERY BIKE battery is largely made of aluminium and therefore extremely robust Defects are therefore likely to occu...

Page 63: ... easily in the car or in buses and trains However taking a prohibited because e bike batteries are classified as Cl and are therefore subject to the strictest airline safety regulations Furthermore it battery by air freight even if a suitable packaging according to the safety guidelines is used batteries are approved according to UN38 3 for the transport in aircrafts bike net or send us a mail at ...