BenQ DC 5530 User’s Manual
En
glis
h
Troubleshooting
22
5
T
ROUBLESHOOTING
Refer to the symptoms and solutions listed below before shipping your camera for service. If
the problem persists, contact your local reseller or service center.
Symptom
Cause
Solution
The camera cannot be
powered up.
There is no battery or the battery is
not inserted correctly.
Insert the battery correctly.
The battery has no power.
Recharge your batteries or replace
with new batteries.
The battery power is
draining quickly.
The external temperature is
extremely low.
—
Many shots are being captured in
dark places, requiring a flash.
—
The battery was not fully charged.
The battery has not been used for an
extended period of time after being
charged.
Fully charge the battery and dis-
charge it for at least one complete
cycle before use.
The battery or camera
is warm.
The camera or flash was used con-
tinuously over a long period of time.
—
The flash does not
fire.
The flash does not
recharge.
The camera flash is turned off.
Set the flash to Auto Flash.
The light source is sufficient.
—
Even though the flash
fired, the image is
dark.
The distance to the subject is greater
than the flash’s effective range.
Get closer to the subject and shoot.
The image is too
bright or too dark.
The exposure is excessive or inade-
quate.
Reset exposure compensation.
I cannot format a
memory card.
The memory card is write-pro-
tected.
Remove the write protection.
End of the memory card life.
Insert a new memory card.
I cannot download
images.
The free space on the hard disk of
your computer is insufficient.
Ensure that the hard disk has enough
space for running Windows and that
the drive for loading image files has
free space equal to or greater than the
memory card in the camera.
There is no power being supplied to
the camera.
Recharge your batteries or replace
with new batteries if necessary.
DC_C520_UM.book Page 22 Monday, July 4, 2005 4:40 PM
