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FAQ and troubleshooting

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FAQ and troubleshooting

The chapter describes situations that you may encounter during 
use of the Joybook, along with basic troubleshooting steps. If 
you are not able to resolve the issue, contact a nearest BenQ 
service center for assistance immediately.

General

What is Joybook? What are the differences between the Joybook 
and traditional notebooks?

BenQ has combined entertainment and stylish design with 
traditional notebook's functions into your Joybook. For 
example, enhanced 3D processing power for gaming and movie 
viewing. With your Joybook, you will be able to enjoy the more 
exciting audio and visual experience than ever! 

What is a Wireless LAN (WLAN)?

A WLAN is a type of Local Area Network (LAN) that uses high 
frequency radio waves rather than wires to communicate and 
transmit data among nodes. It is a flexible data communication 
system implemented as an extension to, or as an alternative for, 
a wired LAN within a building or campus.

Battery and power

How long should I charge the battery for the first time?

The length of the charging time may vary. When the amber light 
of the battery indicator goes off, it means that the battery is fully 
charged.

My Joybook won't start up with the battery inserted. What 
should I do?

• Make sure the battery is properly inserted.
• Make sure the battery is fully charged. If this does not work, 

consult your BenQ dealer.

What should I do with the battery if I will not use my Joybook 
for a long time?

Recharge the battery or discharge it to about 40% full, and then 
store it in a dry place at about 15

°

C to 25

°

C. Extremely high or 

low temperature will shorten the battery life.

Summary of Contents for DHS500

Page 1: ...Joybook S57 Series User Manual...

Page 2: ...on makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties merchantability or fitness for any particular purpos...

Page 3: ...o a wireless network 29 Using Bluetooth select models only 31 Connecting to a Bluetooth device 31 Sending a file to a Bluetooth device 35 Using the HDMI output port 37 When connecting to an HDMI capab...

Page 4: ...ng an Application and Driver DVD 55 Protecting your Joybook from viruses and other security threats 56 Installing additional memory 57 FAQ and troubleshooting 62 General 62 Battery and power 62 Connec...

Page 5: ...Basic information about Windows Vista Using your Joybook Basic and advanced information about operating your Joybook Using BIOS setup Information about how to use the BIOS setup utility Recovering yo...

Page 6: ...tart menu In this book the steps needed to reach a menu are shown in condensed form for example Start Help and Support Icon Symbol Item Meaning Warning Information mainly to prevent the damage to comp...

Page 7: ...your dealer immediately Save the packaging in case you need to ship your Joybook for service Getting your Joybook ready for use 1 Installing the battery pack Close the lid of your Joybook if open Tur...

Page 8: ...tly lift up the latchless lid that allows you to open the case easily The battery pack is shipped with low charge from the factory You can still use your Joybook while the battery is charging Power sy...

Page 9: ...Vista Ultimate Installing other operating systems that have not been tested is not recommended and may not only void your warranty but also affect the functionality of your Joybook The actual operati...

Page 10: ...N by connecting a network cable to the LAN port of your Joybook Connect a telephone line to the modem port of your Joybook and dial up to the Internet or send a fax Pay attention to the plug direction...

Page 11: ...A interface to the E SATA port of your Joybook Connect an external display device such as a monitor or projector to the 15 pin D sub video jack of your Joybook with a VGA cable To switch to the extern...

Page 12: ...ector AV receiver or any compatible device Connect USB peripherals to the USB ports of your Joybook Insert an ExpressCard 34 module or ExpressCard 54 module to further expand the capabilities of your...

Page 13: ...ollowing the direction indicated on the card to exchange files Connect an earphone to the audio output jack to output sounds Connect a microphone to the microphone input jack to record sounds Use the...

Page 14: ...ages record videos and chat online For details refer to Using the built in webcam on page 42 2 LCD Liquid Crystal Display panel 3 Bluetooth button Enables disables the Bluetooth function For details r...

Page 15: ...AN WLAN function For details refer to Using built in wireless connectivity select models only on page 29 8 Power button Turns your Joybook on or off 9 Indicators Refer to Indicators on page 19 for det...

Page 16: ...ly cover the vents and block the airflow 2 DVD Super Multi drive varying by model The type of the optical drive varies by model and the support of disc types depends on the optical drive that comes wi...

Page 17: ...ybook power is off or it can t be opened using the ejection button insert a pointed object like an opened paper clip into the tray ejection hole next to the ejection button to release the disc tray 4...

Page 18: ...e headset or external speaker for playing the Joybook audio 2 Microphone input jack Connects to a microphone for recording sounds This jack is for 3 5mm analog audio plugs It accepts both mono and ste...

Page 19: ...characterized by its 34 mm width and the ExpressCard 54 module is characterized by its 54 mm width You can use an ExpressCard to further expand the capabilities of your Joybook Insert an ExpressCard i...

Page 20: ...m port RJ 11 connector Accepts an analog telephone line for use with the internal modem To reduce the risk of fire ensure that your phone cable is of adequate capacity and approved for use with your l...

Page 21: ...tely to connect your Joybook to an HDMI capable device For details about the connection refer to Using the HDMI output port on page 37 HDMI version is specific to the device not the cable being used W...

Page 22: ...hillips head screwdriver is required For more information about adding additional memory the limit of maximum memory or the types of BenQ certified memory modules for your Joybook refer to Installing...

Page 23: ...es in blue when the Joybook is accessing data in the hard disk or optical drive 1 2 3 4 5 6 7 5 Bluetooth indicator When Bluetooth is turned on it lights up in blue When Bluetooth is turned off the li...

Page 24: ...ue When the system is in Sleep mode it flashes slowly in amber When the system is off or in Hibernation mode the light goes off 2 Battery indicator When the battery is charging it lights up in amber W...

Page 25: ...able How to connect to another computer over a network and share files How to connect with a network or shared printer How to connect to the Internet How to register Windows and other packaged softwar...

Page 26: ...bility Center Windows Mobility Center is a convenient location where you can quickly access your Joybook s settings such as brightness volume battery status and wireless network etc To open Windows Mo...

Page 27: ...ick functions as an external mouse does To move the pointer place your finger with slight pressure on the touchpad and move in the direction as desired 1 2 3 No Component Function 1 Touchpad Moves the...

Page 28: ...nd then use your finger on the touchpad to drag Tap twice quickly and hold the item and then move your finger on the touchpad to drag Display the contextual menu Click once The touchpad is a pressure...

Page 29: ...the keyboard and then press the desired hotkey The appearance of the keyboard legend may vary depending on the country region of your purchase Function hotkey Description Function hotkey Description...

Page 30: ...ke sure an external display device such as a monitor or projector has been connected to your Joybook properly before using this hotkey combination Fn F9 Activates or deactivates the touchpad Fn F10 Ac...

Page 31: ...s key shortcuts and other keys You can access features of the Windows operating system quickly using Windows key combinations To use the shortcut combinations press and hold the Windows key and then p...

Page 32: ...ain Minimize buttons Shift M Cancels minimization of all windows CapsLock Capitalizes all text entered Prt Sc Copies a bitmap image of the current entire screen to your clipboard which can be inserted...

Page 33: ...ireless network service area 2 Enable WLAN by following one of the methods below a Press the WLAN button b Press the Fn F2 hotkey combination a few times until WLAN is ON When WLAN is turned on you wi...

Page 34: ...entication you may have to undergo another authorization process and enter username and password For details please consult your network administrator For more information refer to Start Help and Supp...

Page 35: ...ooth is ON When Bluetooth is turned on you will see the following on screen display c Double click the icons varying by your use and settings in the notification area located at the lower right corner...

Page 36: ...ch the Bluetooth wizard 4 If your Bluetooth device is already turned on and discoverable place a check mark in the My device is set up and ready to be found checkbox and then click Next 5 Please wait...

Page 37: ...lect the Bluetooth device that you want to add and then click Next 7 Refer to the documentation that came with your Bluetooth device to determine if there is a pre defined passkey If not you can selec...

Page 38: ...etooth device is now connected to your Joybook Click Finish to complete The Bluetooth code is used for pairing and identifying Bluetooth devices The code entered on your device and another device with...

Page 39: ...Bluetooth connectivity to transfer data wirelessly between your Bluetooth device and Joybook 1 After your Joybook is connected to a Bluetooth device right click the Bluetooth icon in the notification...

Page 40: ...e will be sent to the location you specified 4 Click Finish to complete The example shown above is specifically for connecting to a mobile handset To connect to other types of Bluetooth devices refer...

Page 41: ...io or video device Also refer to the documentation that came with your device for instructions 3 If you connect your Joybook to an HDMI capable LCD TV or projector the image will be displayed on your...

Page 42: ...lecting Digital Output Device HDMI under the Playback tab and then click Set Default OK 3 Then the sound will be output to your connected HDMI capable LCD TV If you want to switch the audio output bac...

Page 43: ...encounter situations like a blank or flickering screen To fix the problem refer to the documentation that came with your TV or try to adjust the screen refresh rate of your Joybook by following the s...

Page 44: ...r Joybook may not fit into the connected HDMI capable TV due to different aspect ratio You can resize the desktop if you want to fill the screen 1 Switch the image to the LCD TV by pressing the Fn F8...

Page 45: ...3 Select DTV HDMI 3 Scaling Options Drag the slider to adjust the desktop size and then click Apply OK To view a picture on your widescreen LCD TV check the proper aspect ratio of the picture to avoi...

Page 46: ...eos and chat online Activating WebCam Companion 3 To launch WebCam Companion 3 select Start All Programs ArcSoft WebCam Companion 3 WebCam Companion 3 Utility You can install a free instant messaging...

Page 47: ...r right corner Application Help or pressing the F1 key Switching to different modules On the top left corner of the Main screen in any module there are two icons that allow you to switch to another mo...

Page 48: ...Booth module provides you with the pose detection function that detects your movement and take pictures automatically once you hold the pose To activate this function click You can manually take a pi...

Page 49: ...so click Auto in each setting and the program will set the calculated values automatically Available settings may vary by module When the settings are complete you are ready to use Magic i Visual Effe...

Page 50: ...to optimize system performance To run BIOS setup press the F2 key immediately when the BenQ logo appears on the screen during system startup The logo shows up on the screen for only a few seconds so...

Page 51: ...n of the menu provides Help information about the current menu selected When a menu item is highlighted more detailed information is given Keyboard instructions for moving around and making selections...

Page 52: ...t is not available the system will try the next boot device a Use or to select a device b Press Enter and then press or to select a device from the list c Press Enter to confirm your selection Hard Di...

Page 53: ...inished with your settings you must save and exit so that the new settings can take effect Save Changes and Exit saves the changes you have made and exits BIOS setup After finishing with your settings...

Page 54: ...back up all bundled applications and drivers into a disc For details refer to Creating recovery discs or Application and Driver DVD on page 54 QDataTrove works on factory installed Windows operating s...

Page 55: ...system into a single file QDataTrove allows you to back up your system drive C drive into a single image file by saving it as a Windows Imaging Format WIM file It makes an exact copy of your entire sy...

Page 56: ...ta System Restore By default restore points are created at specific intervals and before significant system events such as before installing a new software Should your system become unstable or encoun...

Page 57: ...s states by restoring from a list of restore points if available 1 Click the button to select Restore from a Restore Point 2 A System Restore wizard then appears on the screen Follow the step by step...

Page 58: ...age and a disc that includes applications and drivers that are bundled with your Joybook 1 Click the button to select Create Factory Recovery CD DVD 2 Select a disc type from the Disc Category drop do...

Page 59: ...a safe place for future use Creating an Application and Driver DVD You can use QDataTrove to create a disc that includes applications and drivers that are bundled with your Joybook 1 Click the button...

Page 60: ...ck e mail for viruses However we would still recommend that you back up your data regularly on CDs DVDs or other external storage device since the anti virus software may not be able to intercept all...

Page 61: ...fer to the product information from http www BenQ com 1 Shut down your Joybook completely Disconnect the power adapter and turn over your Joybook To find out the types of BenQ certified memory modules...

Page 62: ...forward to unlock the battery 1 and while still holding the retainer remove the battery from its compartment 2 3 The memory cover is secured with 2 screws Use a screwdriver to remove the screws To se...

Page 63: ...nserting pay attention to the direction of the memory module Ground yourself to your Joybook with professional grounding equipment like an anti static wristband or touch the metal surface on the insid...

Page 64: ...Gently push the free edge downwards until the module locks into place 7 Replace the memory cover 8 Use a screwdriver to secure the cover with the screws If the memory module is not installed properly...

Page 65: ...mpartment and push it downwards until it snaps into place Connect the power adapter When you start the Joybook it will automatically test and configure the new memory It is recommended that you go int...

Page 66: ...twork LAN that uses high frequency radio waves rather than wires to communicate and transmit data among nodes It is a flexible data communication system implemented as an extension to or as an alterna...

Page 67: ...Joybook or the AC power cord may be defective Consult your BenQ dealer for help and maintenance What should I do if the battery gets hot in my Joybook Take the battery out and let it cool down for a...

Page 68: ...e right and then click OK If the situation persists press the Fn F2 hotkey combination to disable WLAN to reduce interference of different network connection modes I have a problem setting up wireless...

Page 69: ...n Windows launches 1 Press R to display the Run dialog box 2 Type msconfig in the Open field The system configuration utility will appears 3 Click the Startup tab and then uncheck any task that is unw...

Page 70: ...gmentation in Windows Vista 1 Close all running software programs 2 Right click the hard disk s icon and select Properties 3 Click the Tools tab and then the Defragment Now button 4 Click the Defragme...

Page 71: ...al drive The inserted CD or DVD is not bent or badly scratched If you hear the noise from the optical drive when the disc plays the optical drive might be deformed and the Joybook needs to be repaired...

Page 72: ...do not obstruct the vent For example do not use the Joybook in bed where a blanket may inadvertently cover the vent and block the airflow Why does my Joybook seem to turn off itself after a certain pe...

Page 73: ...onitor after system reboot connect the Joybook to a standard VGA monitor and wait until you can see things properly on that VGA monitor Then connect the target display to the Joybook again How can I j...

Page 74: ...ces of extreme heat Do not incinerate Exposure of battery to extreme heat may result in an explosion 8 Do not use power adapters other than the one provided with the Joybook 9 Do not place the battery...

Page 75: ...ips You can access Contact us to directly contact BenQ Customer Service for answers and advice to your questions You can also obtain the information about the BenQ service stations in your country Joy...

Page 76: ...use your Joybook in environments where the temperature is below 5 C or above 35 C Otherwise system performance will be adversely affected 9 Do not use your Joybook near water for example near a bathtu...

Page 77: ...here are no service parts inside Replace the unit if it is damaged or exposed to excess moisture Safety information about the modem Caution Never connect telephone wiring during a lightning storm Ther...

Page 78: ...499 750 599 is herewith confirmed to comply with the requirements set out in the Council Directive on the Approximation of the Laws of the Member States relating Electromagnetic Compatibility 2004 108...

Page 79: ...Urz dzenie nale y wymieni je li zostanie uszkodzone lub nara one na oddzia ywanie nadmiernej wilgoci 7 Nigdy nie nale y instalowa kabli telefonicznych podczas burzy z wy adowaniami atmosferycznymi Rom...

Page 80: ...me Rabljen akumulator odstranite skladno z navodili proizvajalca 4 Adapter spojite na primeren vir napajanja Napetostne zahteve so navedene na ohi ju izdelka in ali njegovi embala i 5 V primeru da je...

Page 81: ...t servisa centr 7 Nekad nelietojiet un neveiciet telefona l nijas piesl gumu negaisa laik Hrvatski 1 Pridr avajte se svih uputa i upozorenja u vezi sa sustavom 2 Ne postavljajte ra unalo u podru je j...

Page 82: ...Appendix 78 Memo...

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