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Screen lagging, frozen, or distorted
• Close the apps that are not in use. To do so, double-click
on the i-Remote to bring up a
list of recent used apps, and close the apps not in use.
• Perform system cleanup to free up memory space. Click
ALL APPs
from the main screen,
and click
Clean Master
.
• Make sure whether Smart Box’s WLAN signal reception is OK, WLAN is not interfered by
other appliance, or wireless bandwidth is hogged by other devices.
• If not the problem with WLAN bandwidth or reception, it may be the problem of insufficient
Internet bandwidth. It is recommended to apply at least 8Mbps subscribed bandwidth to keep
screen easy and smooth especially for watching online high definition videos.
• Check whether any app update is on progress. Wait until the update is complete. You can
check the status by dragging down the notification bar from the upper part of the screen.
Insufficient storage space for downloading
• Please check whether storage space is insufficient.
Go to
Setup
>
Advanced
>
More Settings
> Storage
to check if space is all occupied. If all
occupied, please remove apps or sanitize occupied space.
• Uninstall infrequent used apps. Insert an additional microSD/SDHC card and move
downloaded media content on it to gain more storage space.
