FAQ and troubleshooting
42
What should I do if the battery gets hot in my Joybook?
Take the battery out and let it cool down. If the problem persists once it is
inserted back into the Joybook, the battery could be defective and it may
need to be replaced.
Joybook will not start up, even though the Power button was pressed.
Check the power indicator.
•
If it is not lit up, Joybook is not being supplied by power, either from an
external power source via the AC adapter or from the battery. Make sure
that the AC adapter is correctly inserted into the power socket of
Joybook and a working electrical socket, and allow the battery to begin
charging.
•
If the power indicator is lit up in blue, the Joybook is being supplied
normally with power, meaning that the problem lies elsewhere.
•
If you have added any hardware (memory for example), check if
it has been installed correctly.
•
It is possible that certain operating system files are damaged or
missing. If so, you may need to first back up all your data and
then use the Drivers and Applications disc that came with the
Joybook to return the its software to original state. Please note
however that doing so will cause all of your personal data on the
hard disk drive to be lost!
Why does the battery on my Joybook seem to last shorter and shorter?
It is normal for Lithium-Ion (Li-Ion) batteries to decline in capacity over
time.
Connection
My modem does not connect at 56K speed?
Several factors can affect connection speed, such as line noise, number of
people connecting/connected to your ISP, and the age and condition of
the telephone lines. A 56K modem does not guarantee all connections at
56K; rather it s the ability to connect at up to 56K speed.
Can't connect to the Internet with the built-in network interface on
Joybook?
Check if the network has a fixed MAC address. Contact your network
administrator for further solutions.
When connecting to a local network with Joybook, the connection is
unstable.
The instructions below will guide you through the troubleshooting
process.
1. Right-click Computer and select Properties, Device Manager.
2. Double click Network adapters. When the name of the network
adapter of Joybook appears, double-click on it.
3. The Properties window will pop up. Click the Advanced tab, and then
click the Speed & Duplex item on the left.
4. Select the appropriate mode according to the settings of your LAN
service from the Value drop-down menu on the right, and then click
OK.
•
If the situation persists, press
to disable the wireless LAN to
reduce interference of different network connection modes.
I have problem setting up wireless network.
Please follow the instructions below to resolve the problem:
•
Have you enabled the wireless LAN function of the Joybook? Remember
to press
to enable the wireless LAN.
•
Click the Start button and select Control Panel, Network and Internet,
Connect to a network. Make sure the connection status is connected
and with appropriate signal strength. If you do not see the connection
status, make sure your wireless device is set up correctly so your
Joybook can pick up the signal.
•
Make sure that your wireless router or access point is broadcasting the
SSID. Refer to your wireless device’s documentation for enabling this
broadcasting feature.
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JB_S31V.book Page 42 Wednesday, February 7, 2007 6:10 PM
