Bertazzoni K36HERTX, Installation Instructions Manual

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Please kindly register on our web site www.bertazzoni.com to validate your new product warranty and help us 

to assist you better in case of anyinconvenience.

TWO YEAR LIMITED WARRANTY 

ThewarrantiesprovidedbyBertazzoniSpainthisstatementapplyexclusivelytoBertazzoniappliancesand accessori-

es sold as new products to the original owner by a Bertazzoni authorized distributor, retailer, dealer or service 

center and installed in the United States and Canada. The warranties provided in this statement are not tran-

sferable and have validity from the date of installation.

COVERAGE INFORMATION

Bertazzoni SpA will repair or replace any component part which fails or proves defective due to materials and/

or workmanship within 2 years from the date of installation and under conditions of normal residential use. 

Repair or replacement will be free of charge, including labor at standard rates and shipping expenses. Repair 

service must be performed by a Bertazzoni Authorized Service Center during normal working hours.

COSMETIC WARRANTY

Bertazzoni will cover parts showing cosmetic defects in material and workmanship for a period of thirty (30) 

days from date of installation of the unit. This coverage will include scratches, stains, surface imperfections 

on stainless steel, paint and porcelain, with the exclusion of slight differences in color due to materials and 

painting/enamelling technologies. 

Exclusions are labor costs, B stock items, out - of - box appliances and display units.

HOW TO OBTAIN SERVICE

To obtain service please contact Bertazzoni Customer Service at the numbers below and make sure to have 

model number, serial number, and date of purchase ready. This information will be requested by our team and 

is crucial to speeding up resolution. 

UNITED STATES https://us.bertazzoni.com/more/support 

Phone: 866-905-0010  

CANADA https://ca.bertazzoni.com/more/support 

Phone : 800-361-0799 

Save proof of original purchase or of original installation to establish warranty period. Copy of the product 

serial tag is affixed to the back cover of the instruction manual.

WHAT IS NOT COVERED

1. The product used in any commercial/business application

2. Repair service provided by other than a Bertazzoni authorized service agent.

3. Damage or repair service to correct service provided by an unauthorized agency or the use of unauthorized 

parts.

4. Installation not in accordance with local electrical codes or plumbing codes.

5. Defects or damage due to improper storage of the product.

6. Defects or damage or missing parts on products sold out of the original factory packaging or from displays.

7. Service calls or repairs to correct the installation of the product and/or related accessories.

8. Service calls to connect, convert or otherwise repair the electrical wiring / gas line / water line to properly 

use the product.

9. Service calls to provide instructions on the use of a Bertazzoni product.

10. Repair service due to product usage in manner other than what is normal and customary for home use.

11. Replacement of wear and tear parts

12. Replacementof glassesandlightbulbsiftheyareclaimedto have failedlater than30 days after installation and 

in no case later than 4 months after date of purchase

13. Defectsanddamagesarisingfromaccident,alteration,misuse,abuse, improperinstallation.

14. Defects and damages arising from transportation of the product to the home of the owner.

15. Defects and damage arising from external forces beyond the control of Bertazzoni SpA such as fire, flood, 

earthquakes and other acts of God.

In case the product will be installed in a remote area, where certified trained technicians are not 

reasonably available, the customer will be responsible for the transportation costs for the delivery of 

the product to the nearest authorized service center or for the displacement costs of a certified trained 

technician. 

Bertazzoni does not assume any responsibility for incidental or consequential damages.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limi-

tation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have 

other rights which may vary from state to state or province to province.