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3.
Any modification made to the product other than those made by Sola or its authorised
representative may cause the Warranty to be void.
4.
For units up to 3 kVA that are installed as a portable device, the Warranty covers repair or
replacement of defective parts at the factory, or other service location as nominated by Sola
Australia, provided the unit has been returned by the user packed adequately to prevent
shipping damage, and approval has been obtained from Sola Australia Ltd before shipment.
All costs associated with the return of the product to Sola Australia are at the customer’s
expense.
For hardwired products 3 kVA and above, the Warranty covers on site repair (Metropolitan
area, Capital Cities only), during normal working hours, by Sola technicians or appointed
agents. For units installed in remote locations, Sola Australia may, at its descretion, request
the equipment to be recovered and returned to the factory or other nominated service
locations. In this case, it is the customer’s responsibility to pack the equipment adequately to
prevent shipping damages and pay freight charges to the location nominated by Sola
Australia. Approval to return goods must by obtained from SOLA Australia Ltd before the
goods are despatched.
5.
Units returned for in-warranty repairs, which are found not to be defective, will be subject to
an inspection and handling charge, plus transportation charges.
6.
High grade batteries, designed for Uninterruptible Power Supply (UPS) applications, are
supplied by Sola for use with Sola UPS equipment. These batteries have a finite life
expectancy depending on a number of variables, including rate of discharge, depth of
discharge, operating temperature, etc.
7.
Providing that the batteries are used within the limits as set out in the battery manufacturer’s
warranty statement and are provided as an integral part of new equipment, they are
guaranteed for two years, from despatch date as per invoice. A copy of this warranty
statement is available on request. Batteries provided as spare parts or replacements have a
one year warranty. Other optional warranty terms for batteries are available on request.
8.
Sola reserves the right to charge for replacement batteries if within the one year guarantee
period replacement batteries are necessary as a result of misuse or misapplication by the
purchaser or end user.
