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Troubleshooting
If you have a question or problem, the troubleshooting table may help. (See Table 3.) If you need
assistance, phone SOLA Service or your local SOLA office. Please have the model number and
serial number (located on the rear of the unit) available.
If the unit must be returned, SOLA will give you a Return Authorisation (RA) number. Phone
SOLA for an RA number before returning the unit for any reason.
Table 3: Troubleshooting
Problem
Possible Reasons
What To Do
Green
LINE
LED is not on even
though AC line input seems to
be available, and the UPS beeps
every few seconds.
1. No input power may be
available to the UPS.
2. The input circuit
breaker (or fuse) on the
back of the UPS has
been tripped (or
opened).
1. Make certain the UPS is plugged into a
receptacle with power applied.
2. Reset the breaker (or replace the fuse)
and restart the UPS.
The UPS operates normally but
some or all of the protected
loads will not operate.
1. The loads are not
connected to the UPS.
2. If the output receptacle
has a circuit breaker, it
has been tripped.
1. Make certain the loads are plugged into
the receptacles of the UPS.
2. Reset the circuit breaker for the
receptacle by pressing the button or
resetting the switch.
The amount of time that the
UPS can run on batteries is less
than the rated time.
The battery may not be
fully charged, it may be
faulty, or the charger may
have failed.
Recharge the battery for at least 10 hours
by connecting the UPS to a source of AC
line input. Then retest the battery backup
time. If the problem has not been solved by
recharging the batteries, phone SOLA
Service.
