Getting Started
7KC Series Service Manual
1–3
T
ECHNICAL
SUPPORT
Support
services
When you have a problem with the 7KC Series Lock, your first resource
for help is the
7KC Series Service Manual
. If you cannot find a
satisfactory answer, contact your local BEST Representative.
Telephone
technical
support
A factory-trained Certified Product Specialist (CPS) is available in your
area whenever you need help. Before you call, however, please make
sure you are where the 7KC Series Lock is, and that you are prepared to
give the following information:
■
what happened and what you were doing when the problem arose
■
what you have done so far to solve the problem.
Best Access Systems Representatives provide telephone technical
support for all 7KC Series products. You may locate the representative
nearest you by calling (317) 849-2250 Monday through Friday, between
7:00 a.m. and 4:00 p.m. eastern standard time; or visit the web site,
www.BestAccess.com.