Problems
Probable Causes
Solutions
- Insert the stopper caps on the spa ports to prevent the water from
escaping and disconnect the pump. Check if the seals are in place.
- If the seals are not in the correct position, open the gears, and place
the seals in correct position.
- If the seals are damaged, they must be replaced. For assistance,
please visit the support section on our website,
www.bestwaycorp.com.
- If the seals are in correct position, the adapters are not tightened
correctly. Connect the pump to the spa, hand-tighten the adapters, and
remove the stopper caps from the spa ports. If there is leakage,
tighten the adapter until there is no leakage.
- Unplug the pump and wait two hours until the pump has cooled. Insert
the plug and press the Lay-Z-Massage System Button
- Press the Lay-Z-Massage System Button to reactivate
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
PRCD test failed
Something wrong with the spa
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
The control panel has an auto-lock,
which is activated after 5 minutes of
inactivity. The LED display has one
icon: If the lock icon is highlighted,
the control panel is locked.
- Control panel is not activated.
- Seals are missing inside the pump
adapters
- Seals are not in the correct position
- Seals are damaged
- Adapters are not tightened correctly
What kind of chemicals
should be used for water
maintenance?
Please consult your local chemical supplier for information about chemical maintenance.
Pay close attention to the chemical manufacturer’s instructions
Water leaks from the
adapters between the
pump and spa
- Use provided repair patch
- Using soapy water, cover the air-valve to check if air is leaking, if so,
use the provided wrench to fasten the air-valve following these steps:
1. Deflate the spa.
2. With one hand, hold the backside of the air valve from the inner side
of the spa wall and turn the wrench clockwise.
- To unlock the control panel, press the button for 3 seconds.
If the control panel will not unlock, restart the pump – unplug and
plug in the pump
- Press the on/off button for 2 seconds. If the problem persists,
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- The button is on but water does not
come out of the spa
- The HydroJet system shuts off
automatically after 1 hour
- There is some air trapped in the hoses
The HydroJet™ system button
is not working
- The thermofuse cut off the power due to a high temperature being
reached by the motor. Power off the spa heater for about 3 hours, wait
for the temperature to drop, and restart the HydroJet function. If the
problem remains, please visit the support section on our website,
www.bestwaycorp.com.
- Restart the HydroJet function again to enjoy your spa
- Disconnect the water pump and reconnect after draining some water
Pump does not operate
- Power failure
- Power circuits broken
- Check power source
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
Pump does not heat properly
- Temperature set too low
- Dirty Filter Cartridge
- The thermal cut-out cut off
- Spa is not covered
- Heating element failed or fuse cutout
- Set to a higher temperature refer to section pump operation
- Clean/replace the filter cartridge refer to section filter cartridge cleaning
and replacement
- Unplug the pump, and put the plug in a dry, cool place. Only restart the
pump when the water temperature reaches 35°C (95°F) or lower
- Attach the cover
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
Lay-Z-Massage System does not
work
- Air Pump is overheating
- The Lay-Z-Spa Massage stops
automatically
- Air pump is broken
Pump adapters are not level with
the spa adapters
One characteristic of PVC is that it
changes shape, which is normal
- Elevate the pump with wood or another type of insulated material to
bring the pump's adapters level with the spa's adapters
Spa pool leakage
- Spa is torn or punctured
- Air valve is loose
Water is not clean
- Insufficient filtering time
- Dirty Filter Cartridge
- Improper water maintenance
- Increase filtration time
- Clean/replace the Filter Cartridge (refer to Filter Cartridge Cleaning and
Replacement section)
- Refer to the chemical manufacturer’s instructions
Control panel is not working
TROUBLESHOOTING
Bestway strives to provide the most trouble-free spas on the market.
If you experience any problems whatsoever, do not hesitate to contact Bestway or your authorized dealer. Here are some
helpful tips to help you to diagnose and rectify some common sources of trouble.
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