Water leakage inside the pump.
The system has detected some water leakage inside
the pump.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
CAUSES
REASONS
SOLUTIONS
The water flow sensors work
without pressing the filter or heat
button.
1. The water flow sensor flags didn’t fall back into the
correct position.
2. The water flow sensors are broken.
1. Unplug the plug gently, strike the side of the pump but not violently, and plug it
back in.
2. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
After starting or during the
functions of filtering or/and
heating, the water flow sensors do
not detect water flow.
1. You forgot to remove the 2 stopper caps from
inside the pool.
2. Filter cartridges are dirty.
3. Activate the filter or heat system and put your
hand in front of the outlet pipe inside the pool to
check if you can feel water flowing out.
a. If no water flows out the water pump is broken.
b. Water flows out but the alarm appears,
the water flow sensors are broken.
4. Filter blockage
5. Bent pipes or poor water flow through the plastic
pipes of the liner
6. Debris screens are blocked: debris screens can
become blocked by hard water due to calcium
build-up.
7. Perished washers
The washers within the spa couplings may have
become perished or worn.
1. Remove the 2 stopper caps before heating, refer to Assembly section in the
User’s Manual.
2. Remove the filter set from inside the pool and push the filter or heat button. If
no alarm appears, clean or change the filter cartridges install the filter set
inside the pool.
3. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
4. Clean the filter and check for damage. Replace or re-install as necessary. For
assistance, please visit the support section on our website,
www.bestwaycorp.com.
5. Please check through the spa connection to see if the pipes are bending. For
assistance, please visit the support section on our website,
www.bestwaycorp.com.
6. Empty the spa and place a garden hose inside the pipes to wash the debris. To
be sure all debris are removed, perform the operation from the outside and
inside of the spa.
Use a toothbrush to remove any stubborn debris.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
7. Check the washers inside the coupling for damage. Unscrew the couplings and
remove the washer for further inspection.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
The pump’s thermometer reads
the water temperature below
4°C (40°F).
1. The water temperature is lower than 4°C (40°F)
2. If the water temperature is higher than 7°C (44.6°F),
the pump’s thermometer is broken.
1. The spa is not designed to operate with water temperatures lower than
4ºC (40°F). Unplug the pump and only re-start the pump when the water
temperature reaches 6°C (43°F).
2. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
The pump’s
thermometer reads the water
temperature over 50°C (122°F).
1. The water temperature is over 50°C (122°F)
2. If the water temperature is lower than 45°C (113°F),
the pump’s thermometer is broken.
1. The spa is not designed to operate with water temperatures greater than
40°C (104°F). Unplug the pump and only re-start the pump when the water
temperature reaches 38°C (100°F) or lower.
IMPORTANT: Before you re-start the pump, push the pump’s reset button.
2. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
The pump’s
thermometer
connections have issues.
1. The pump’s thermometer connectors don’t work
properly.
2. The pump’s thermometer is broken.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
The thermal cut-out
cut off.
The manual reset thermal cut-out trips off.
1. Unplug the pump and push the reset button, then plug the pump back in.
2. In case the alarm still remains, check the RESET BUTTON section in manual.
3. For assistance, please visit the support section on our website,
www.bestwaycorp.com.
Ground Connection Failed.
1. The ground bonding of your home has some
problem.
2. The pump has some problem.
For assistance, please visit the support section on our website,
www.bestwaycorp.com.
ERROR CODES
27
