S-S-003665
Alarms
Solutions
Causes
Reasons
All lights on the
control panel
are off and the
pump beeps
Safety circuits
operation.
The manual reset
thermal cut-out has
problem.
This alarm appears
after pressing the
pump’s test button or
during the automatic
operations of the
pump.
The manual reset thermal
cut-out trips off
1. Unplug the pump and push the reset button, then
plug the pump backin.
2. In case the alarm still remains, check the RESET
BUTTON section in manual.
3. Contact your local Bestway After Sales service
point to get instructions.
1. The power port experienced
some temperately current
variation
2. Safety components are broken
1. Unplug and plug the pump back in
2. Contact your local Bestway After Sales service
point to get instructions
The pump’s
thermometer
connections have
issues.
1. The pump’s thermometer
connectors don’t work properly
2. The pump’s thermometer is
broken
Contact your local Bestway After Sales service point
to get instructions
The pump’s
thermometer reads
the water temperature
below 4°C (40°F).
1. The water temperature is lower
than 4°C (40°F)
2. If the water temperature is
higher than 7°C (44.6°F), the
pump’s thermometer is broken
1. The spa is not designed to operate with water
temperatures lower than 4ºC (40°F). Unplug the
pump and only re-start the pump when the water
temperature reaches 6°C (43°F)
2. Contact your local Bestway After Sales service
point to get instructions
The water flow
sensors work
without pressing
the filter or heat
button.
1. The water flow sensors’ flags
didn’t fall back into the correct
position
2. The water flow sensors are
broken
1. Unplug the plug gently, strike the side of the
pump but not violently, and plug it back in
2. Contact your local Bestway After Sales service
point to get instructions
After starting or
during the functions
of filtering or/and
heating, the water
flow sensors do not
detect water flow.
1. You forgot to remove the 2
stopper caps from inside the
pool
2. Filters cartridges are dirty
3. Activate the filter or heat
system and put your hand in
front of the outlet pipe inside
the pool to check if you can
feel water flowing out
a. If no water flows out the water
pump is broken
b. Water flows out but the alarm
appears The water flow
sensors are broken
1. Remove the 2 stopper caps before heating,
refer to Assembly section in the User’s Manual
2. Remove the filter set from inside the pool and
push the filter or heat button. If no alarm
appears, clean or change the filter cartridges
install the filter set inside the pool.
3. Contact your local Bestway After Sales service
point to get instructions
The pump’s
thermometer reads
the water temperature
over 50°C (122°F).
1. The water temperature is over
50°C (122°F)
2. If the water temperature is lower
than 45°C (113°F), the pump’s
thermometer is broken
1. The spa is not designed to operate with water
temperatures greater than 40°C (104°F). Unplug
the pump and only re-start the pump when the
water temperature reaches 38°C (100°F) or lower.
IMPORTANT:
Before you re-start
the pump, push the pump’s reset
button
2. Contact your local Bestway After Sales service
point to get instructions
1. The test button was pushed
1. Unplug and plug the pump back in
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