26
User Instruction
SYMPTOM
POSSIBLE CAUSE
POSSIBLE SOLUTION
No operation
• Not turned on
• Weak/low battery
• Battery inserted incorrectly
• Blocked ear mould
• Turn on
• Replace battery
• Insert battery correctly
• Clean ear mould
Not loud enough
• Volume set too low
• Low battery
• Loose ear mould
• Plugged ear mould
• Change in hearing
• Excessive cerumen
• Increase volume
• Replace battery
• Reinsert ear mould carefully
• Clean ear mould
• Consult your Hearing Aid Professional
• Consult your ENT doctor
Intermittent
• Low battery
• Replace battery
Whistles
• Loose ear mould
• Too small ear mould
• Volume set too high
• Remove and reinsert
• New ear mould required
• Reduce volume
Crackling noise
• Low battery
• Replace battery
Not clear, distorted • Low battery
• Poor fitting ear mould
• Replace battery
• Consult your Hearing Aid Professional
Weak telephone coil • Volume set too low
• Increase volume when using telephone coil