43
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12’–24’ BASIC6
™
Cutting the extension tube
CAUTION: Ensure the safety cable is not damaged after cutting and drilling the extension tube!
ATTENTION : S’assurer que le câble de sécurité n’est pas endommagé après avoir coupé et percé le tube de rallonge.
If your mounting structure requires a non-standard extension tube length, use the below guidelines to cut the extension tube.
General troubleshooting
Some issues can be resolved before requesting service. Review the below troubleshooting tips before contacting Customer Service for
support.
Symptom
Possible solution(s)
The fan is turning in the wrong direction.
To be effective, the fan should be rotating in the counterclockwise direction when viewed
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button on the controller.
A popping noise is coming from the fan.
Airfoil noise comes from airfoils that are
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Disconnect the fan from power, and then tighten the airfoil fasteners to 29 ft·lb
(39.3 N·m). If the popping still occurs, verify that the airfoils are not contacting each
other. If they are, contact Big Ass Fans Customer Service at 1-877-BIG-FANS.
The fan will not start.
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Make sure that all wires are securely connected.
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If the fan still does not start, contact Customer Service at 1-877-BIG-FANS.
The fan controller generates radio
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Fan controllers generate RF noise in many
ways, but this can be prevented using
the proper wiring practices outlined in
“Electrical Installation” (p. 24).
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Do not run your controller and sensitive equipment on the same power line.
Ensure proper grounding at the motor, controller, and from the controller to the utility.
If the noise is still present, contact Customer Service at 1-877-BIG-FANS.
The motor makes noise when fan speed is
increased.
Audible high frequency carrier noise may
be an indicator of a stall condition.
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The fan wobbles during operation.
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not being exposed to external air forces.
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contact Big Ass Fans Customer Service at 1-877-BIG-FANS.
Note: Some motor, gearbox, or drive noise is to be expected and is normal.
Troubleshooting
LENGTH
TOP END
BOTTOM END--
CUT THIS END ONLY
IMPORTANT
SAFETY CABLE IS ATTACHED
HERE-- DO NOT CUT OR ALTER
Ø0.56” (1.4 cm)
9/16” or 7/32” Drill Permissible
0.78”
(1.98 cm)
0.78”
(1.98 cm)
3”
(7.62 cm)
3”
(7.62 cm)
1.5”
(3.8 cm)
1.5”
(3.8 cm)
2.8”
(5.79 cm)
3”
(7.62 cm)
3”
(7.62 cm)
IMPORTANT : Un câble de sécurité
est fixé ici ; ne pas couper ni modifier.
Summary of Contents for Basic6
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