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12’–24’ BASIC 6
®
Cutting the extension tube
CAUTION: Ensure the safety cable is not damaged after cutting and drilling the extension tube!
If your mounting structure requires a non-standard extension tube length, use the below guidelines to cut the extension tube.
Troubleshooting
Customers in the United States
For questions about your product or customer service inquiries,
please call our toll free number (877-BIG-FANS) or visit
www.bigassfans.com/service.
Customers outside of the United States
For questions about your product or customer service inquiries,
please contact your local Big Ass
Fans representative or fill out a
contact form at www.bigassfans.com/service.
IMPORTANT
Safety cable is attached here.
Do not cut or alter.
BOTTOM END—
CUT THIS END ONLY
TOP END
Length
Ø0.56” (1.4 cm)
9/16” or 7/32” Drill Permissible
0.78”
(1.98 cm)
0.78”
(1.98 cm)
1.5”
(3.8 cm)
1.5”
(3.8 cm)
3”
(7.62 cm)
3”
(7.62 cm)
3”
(7.62 cm)
3”
(7.62 cm)
2.8”
(5.79 cm)
General troubleshooting
Some issues can be resolved before requesting service. Review the below troubleshooting tips before contacting Customer Service for
support.
Note: Some motor, gearbox, or drive noise is to be expected and is normal.
Symptom
Possible solution(s)
The fan is turning in the wrong direction.
To be effective, the fan should be rotating in the counterclockwise direction when viewed
from the floor. If the fan is not rotating in the counterclockwise direction, press the F/R
button on the controller.
A popping noise is coming from the fan.
Airfoil noise comes from airfoils that are
not tightened to the specified torque.
Disconnect the fan from power, and then tighten the airfoil fasteners to 29 ft·lb
(39.3 N·m). If the popping still occurs, verify that the airfoils are not contacting each
other. If they are, contact Big Ass Fans Customer Service.
The fan will not start.
Verify the following:
• Make sure that all wires are securely connected.
•
Verify that supply power is adequate and functional.
If the fan still does not start, contact Customer Service.
The fan controller generates radio
frequency noise (RF).
Fan controllers generate RF noise in many
ways, but this can be prevented using
the proper wiring practices outlined in
“Electrical Installation” (page 23).
Verify the following:
• Do not run your controller and sensitive equipment on the same power line.
• Ensure proper grounding at the motor, controller, and from the controller to the utility.
If the noise is still present, contact Customer Service.
The motor makes noise when fan speed is
increased.
Audible high frequency carrier noise may
be an indicator of a stall condition.
Verify motor currents are within limits. See the fan specifications on page 2.
The fan wobbles during operation.
•
Verify that the mounting structure is rigid enough to support the fan and that the fan is
not being exposed to external air forces.
•
If guy wires were installed, confirm proper installation. If guy wires were not installed,
contact Big Ass Fans Customer Service.
Summary of Contents for Basic 6
Page 1: ...INSTALLATION GUIDE For help call 1 877 BIG FANS or visit www bigassfans com Basic 6 ...
Page 6: ...Notes ...
Page 48: ...Notes ...
Page 50: ......
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