Billion 810VGTX Router
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Chapter 5: Troubleshooting
If the router is not functioning properly, first check this chapter for simple troubleshooting before
contacting the Help desk .
Problems with the router
Problem
Suggested Action
None of the LEDs are lit when
the router is turned on.
Check the connection between the router and the adapter. If the
problem persists, most likely it is due to the malfunction of your
hardware. Please contact your service provider or Billion for technical
support
You have forgotten your login
username or password
Try the default username & password (Please refer to Chapter 3). If
this fails, restore your router to its default settings by pressing and
holding the reset button for more than 6 seconds.
Problems with WAN interface
Problem
Suggested Action
Initialization of PVC connection
(line- sync) fail
Make sure that the telephone cable is properly connected between the
ADSL port and the wall jack. The ADSL LED on the front panel should
be lit. Check that your VPI, VCI, encapsulation type and type of
multiplexing settings are the same as those provided to you by your
ISP. Reboot the router. If you still have a problem, you may need to
verify these settings with your ISP.
Frequent loss of ADSL line sync
(disconnection)
Make sure that all devices (e.g. telephone, fax machine, analogue
modems) that are connected to the same telephone line as your router
have a line filter connected between them and the wall outlet (unless
you are using a Central Splitter or Central Filter installed by a qualified
and licensed electrician). Make sure that all line filters are correctly
installed, as missing line filters or incorrect installation of line filters can
cause ADSL connection problems, including frequent disconnections.
Problem with LAN interface
Problem
Suggested Action
Cannot PING any PC on LAN
Check the Ethernet LEDs on the front panel. The LED for the
appropriate port that has a PC connected should be on. If it is not on,
check to see if the cable between your router and the PC is properly
connected. Make sure you have disabled your firewall program before
troubleshooting.
Verify that the IP address and the subnet mask are consistent for both
the router and the workstations