Billion BIPAC-5100S, User Manual

Page 1: ...BIPAC 5100S ADSL Modem Router with Single Ethernet Port User Manual ...

Page 2: ...C 5100S 11 Chapter 3 12 3 1 Wizard Setup Introduction 12 3 2 Encapsulation 12 3 3 Multiplexing 13 3 4 VPI and VCI 13 3 5 Wizard Setup Configuration First Screen 13 3 6 IP Address and Subnet Mask 14 3 7 IP Address Assignment 15 3 8 Nailed Up Connection PPP 16 3 9 NAT 16 3 10 Wizard Setup Configuration Second Screen 16 3 11 DHCP Setup 21 3 12 Wizard Setup Configuration Third Screen 21 3 13 Wizard Se...

Page 3: ...35 6 1 NAT Overview 35 6 2 SUA Single User Account Versus NAT 38 6 3 SUA Server 38 6 4 Selecting the NAT Mode 40 6 5 Configuring SUA Server 40 6 6 Configuring Address Mapping 41 6 7 Editing an Address Mapping Rule 43 Chapter 7 45 7 1 Dynamic DNS 45 7 1 1 DYNDNS Wildcard 45 7 2 Configuring Dynamic DNS 45 Chapter 8 47 8 1 Configuring Time Zone 47 Chapter 9 49 9 1 Remote Management Overview 49 9 2 Te...

Page 4: ...1 1 Maintenance Overview 59 11 2 System Status Screen 59 11 3 DHCP Table Screen 62 11 4 Diagnostic Screens 63 11 5 Firmware Screen 66 Appendix 68 A 1 Using LEDs to Diagnose Problems 68 A 2 Telnet 69 A 3 Web Configurator 69 A 4 Login Username and Password 70 A 5 LAN Interface 70 A 6 WAN Interface 70 A 7 Internet Access 71 A 8 Remote Management 71 A 9 Remote Node Connection 72 Product Support and Co...

Page 5: ... you use 1 2 Features of the BIPAC 5100S The following sections describe the features of the BIPAC 5100S High Speed Internet Access The BIPAC 5100S ADSL router can support downstream transmission rates of up to 8 Mbps and upstream transmission rates of 1 Mbps PPPoE Support RFC2516 PPPoE Point to Point Protocol over Ethernet emulates a dial up connection It allows your ISP to use their existing net...

Page 6: ...th line rate support of up to 8 Mbps downstream and 1 Mbps upstream G lite G 992 2 with line rate support of up to 1 5Mbps downstream and 512Kbps upstream Supports Multi Mode standard ANSI T1 413 Issue 2 G dmt G 992 1 G 994 1 and G 996 1 for ISDN only G 991 1 G lite G992 2 Supports OAM F4 F5 loop back AIS and RDI OAM cells ATM Forum UNI 3 1 4 0 PVC Supports up to 8 PVCs UBR CBR VBR Multiple Protoc...

Page 7: ...me out PPPoE dial on demand Networking Compatibility The BIPAC 5100S is compatible with major ADSL DSLAM Digital Subscriber Line Access Multiplexer providers Multiplexing The BIPAC 5100S supports VC based and LLC based multiplexing Encapsulation The BIPAC 5100S series supports PPPoA RFC 2364 PPP over ATM Adaptation Layer 5 RFC 1483 encapsulation over ATM MAC encapsulated routing ENET Encapsulation...

Page 8: ...ace requirements making it easy to position anywhere in your busy office 1 3 Applications for the BIPAC 5100S The BIPAC 5100S is the ideal high speed Internet access solution The BIPAC 5100S supports the TCP IP protocol which the Internet uses exclusively It is compatible with all major ADSL DSLAM Digital Subscriber Line Access Multiplexer providers A DSLAM is a rack of ADSL line cards with data m...

Page 9: ...ions with JavaScript enabled It is recommended that you set your screen resolution to 1024 by 768 pixels 2 2 Accessing the BIPAC 5100S Web Configurator Step 1 Make sure your BIPAC 5100S hardware is properly connected refer to the Compact Guide or Read Me First Step 2 Prepare your computer computer network to connect to the BIPAC 5100S refer to the Compact Guide or Read Me First Step 3 Launch your ...

Page 10: ...k Wizard Setup to begin a series of screens to configure the BIPAC 5100S for the first time Click a link under Advanced Setup to configure advanced BIPAC 5100S features Click a link under Maintenance to see BIPAC 5100S performance statistics upload firmware and back up restore or upload a configuration file Click SITE MAP to go to the Site Map screen Click Logout in the navigation panel when you h...

Page 11: ...o the BIPAC 5100S Cancel Click Cancel to begin configuring this screen afresh 2 5 Resetting the BIPAC 5100S If you forget your password or cannot access the BIPAC 5100S you will need to reload the factory default configuration file or use the RESET button the back of the BIPAC 5100S Uploading this configuration file replaces the current configuration file with the factory default configuration fil...

Page 12: ...d in a bridged environment For instance it encapsulates routed Ethernet frames into bridged ATM cells ENET ENCAP requires that you specify a gateway IP address in the Ethernet Encapsulation Gateway field in the second wizard screen You can get this information from your ISP 3 2 2 PPP over Ethernet PPPoE provides access control and billing functionality in a manner similar to dial up services using...

Page 13: ...agreement each protocol is assigned to a specific virtual circuit for example VC1 carries IP etc VC based multiplexing may be dominant in environments where dynamic creation of large numbers of ATM VCs is fast and economical 3 3 2 LLC based Multiplexing In this case one VC carries multiple protocols with protocol identifying information being contained in each packet header Despite the extra bandw...

Page 14: ...NET ENCAP or PPPoE Multiplex Select the multiplexing method used by your ISP from the Multiplex drop down list box either VC based or LLC based Virtual Circuit ID VPI Virtual Path Identifier and VCI Virtual Channel Identifier define a virtual circuit Refer to VPI Enter the VPI assigned to you This field may already be configured VCI Enter the VCI assigned to you This field may already be configure...

Page 15: ... 254 for your BIPAC 5100S but make sure that no other device on your network is using that IP address The subnet mask specifies the network number portion of an IP address Your BIPAC 5100S will compute the subnet mask automatically based on the IP address that you entered You don t need to change the subnet mask computed by the BIPAC 5100S unless you are instructed to do otherwise 3 7 IP Address A...

Page 16: ...arger organization you should consult your network administrator for the appropriate IP addresses 3 8 Nailed Up Connection PPP A nailed up connection is a dial up line where the connection is always up regardless of traffic demand The BIPAC 5100S does two things when you specify a nailed up connection The first is that idle timeout is disabled The second is that the BIPAC 5100S will try to bring u...

Page 17: ...hat your ISP gives you A dynamic IP address is not fixed the ISP assigns you a different one each time you connect to the Internet The Single User Account feature can be used with either a dynamic or static IP address Select Obtain an IP Address Automatically if you have a dynamic IP address otherwise select Static IP Address and type your ISP assigned IP address in the IP Address text box below C...

Page 18: ...IP Address This field is available if you select Routing in the Mode field Type your ISP assigned IP address in this field Network Address Translation Select None SUA Only or Full Feature from the drop sown list box Refer to the NAT chapter for more details Network Address Translation Select None SUA Only or Full Feature from the drop sown list box Refer to the NAT chapter for more details LABEL D...

Page 19: ...Address text box below Subnet Mask Enter a subnet mask in dotted decimal notation Refer to the IP Subnetting appendix to calculate a subnet mask If you are implementing subnetting ENET ENCAP Gateway You must specify a gateway IP address supplied by your ISP when you use ENET ENCAP in the Encapsulation field in the previous screen Network Address Translation Select None SUA Only or Full Feature fro...

Page 20: ...User Account feature can be used with either a dynamic or static IP address Click Obtain an IP Address Automatically if you have a dynamic IP address otherwise click Static IP Address and type your ISP assigned IP address in the IP Address text box below Connection Select Connect on Demand when you don t want the connection up all the time and specify an idle time out in seconds in the Max Idle Ti...

Page 21: ...er or disable it When configured as a server the BIPAC 5100S provides the TCP IP configuration for the clients If you turn DHCP service off you must have another DHCP server on your LAN or else the computer must be manually configured 3 11 1 IP Pool Setup The BIPAC 5100S is pre configured with a pool of 100 IP addresses starting from 192 168 1 100 to 192 168 1 199 for the client machines 3 12 Wiza...

Page 22: ...dresses an IP default gateway and DNS servers to computer systems that support the DHCP client Select Off to disable DHCP server When DHCP server is used set the following items Client IP Pool Starting Address This field specifies the first of the contiguous addresses in the IP address pool Size of Client IP Pool This field specifies the size or count of the IP address pool Primary DNS Server Ente...

Page 23: ...urn to Main Menu to go back to the Site Map screen 3 14 Test Your Internet Connection Launch your web browser and navigate to www billion com Internet access is just the beginning Refer to the rest of this User s Guide for more detailed information on the complete range of BIPAC 5100S features If you cannot access the Internet open the web configurator again to confirm that the Internet settings y...

Page 24: ... and the BIPAC 5100S The actual physical connection determines whether the BIPAC 5100S ports are LAN or WAN ports There are two separate IP networks one inside the LAN network the other outside the WAN network as shown next 4 2 DNS Server Address DNS Domain Name System is for mapping a domain name to its corresponding IP address and vice versa for example the IP address of www billion com is 204 2...

Page 25: ...rver extensions It does not mean you can leave the DNS servers out of the DHCP setup under all circumstances If your ISP gives you explicit DNS servers make sure that you enter their IP addresses in the DHCP Setup menu This way the BIPAC 5100S can pass the DNS servers to the computers and the computers can query the DNS server directly without the BIPAC 5100S s intervention 4 3 DNS Server Address ...

Page 26: ...receiving RIP 1 is universally supported but RIP 2 carries more information RIP 1 is probably adequate for most networks unless you have an unusual network topology Both RIP 2B and RIP 2M sends the routing data in RIP 2 format the difference being that RIP 2B uses subnet broadcasting while RIP 2M uses multicasting 4 4 4 Multicast Traditionally IP packets are transmitted in one of either two ways U...

Page 27: ... these interfaces 4 5 Configuring LAN Click LAN to open the following screen The following table describes the labels in this screen LABEL DESCRIPTION DHCP If set to Server your BIPAC 5100S can assign IP addresses an IP default gateway and DNS servers to Windows 95 Windows NT and other systems that support the DHCP client If set to None the DHCP server will be disabled If set to Relay the BIPAC 51...

Page 28: ...ddress of the actual remote DHCP server here TCP IP IP Address Enter the IP address of your BIPAC 5100S in dotted decimal notation for example 192 168 1 254 factory default IP Subnet Mask Type the subnet mask assigned to you by your ISP if given RIP Direction Select the RIP direction from None Both In Only and Out Only RIP Version Select the RIP version from RIP 1 RIP 2B and RIP 2M Multicast IGMP ...

Page 29: ...working software can activate and therefore requires no new learning or procedures for Windows users One of the benefits of PPPoE is the ability to let you access one of multiple network services a function known as dynamic service selection This enables the service provider to easily create and offer new IP services for individuals Operationally PPPoE saves significant effort for both you and the...

Page 30: ...24 bits so a maximum speed of 1 Mbps gives a maximum PCR of 2415 cells sec This rate is not guaranteed because it is dependent on the line speed Sustained Cell Rate SCR is the mean cell rate of a bursty on off traffic source that can be sent at the peak rate and a parameter for burst type traffic SCR may not be greater than the PCR the system default is 0 cells sec Maximum Burst Size MBS is the ma...

Page 31: ...l allow the firewall to appear on the internet using the publicly accessible IP address assigned by the ISP This configuration will allow the dedicated firewall to have full control of the inbound and outbound traffic and is the intended purpose for this mode Some applications that embed the IP address of the computer in the data are not compatible with NAT or NAPT and so the computer requires a r...

Page 32: ...RIPTION Name Enter the name of your Internet Service Provider e g MyISP This information is for identification purposes only Mode Select Routing default from the drop down list box if your ISP allows multiple computers to share an Internet account Otherwise select Bridge ...

Page 33: ... that slows transmission of real time data such as audio and video connections Peak Cell Rate Divide the DSL line rate bps by 424 the size of an ATM cell to find the Peak Cell Rate PCR This is the maximum rate at which the sender can send cells Type the PCR here Sustain Cell Rate The Sustain Cell Rate SCR sets the average cell rate long term that can be transmitted Type the SCR which must be less ...

Page 34: ...lculate a subnet mask If you are implementing subnetting ENET ENCAP Gateway ENET ENCAP encapsulation only You must specify a gateway IP address supplied by your ISP when you select ENET ENCAP in the Encapsulation field TCP MSS Option PPPoA PPPoE Routing mode only This will increase the current MSS limit to the number specified hence the tweak test will report Max Packet Size as the specified numbe...

Page 35: ...st when the same packet is traveling in the WAN side Note that inside outside refers to the location of a host while global local refers to the IP address of a host used in a packet Thus an inside local address ILA is the IP address of an inside host in a packet when the packet is still in the local network while an inside global address IGA is the IP address of the same inside host when the packe...

Page 36: ...going packets the ILA Inside Local Address is the source address on the LAN and the IGA Inside Global Address is the source address on the WAN For incoming packets the ILA is the destination address on the LAN and the IGA is the destination address on the WAN NAT maps private local IP addresses to globally unique ones required for communication with hosts on other networks It replaces the original...

Page 37: ...orted the SUA Only option in today s routers 3 Many to Many Overload In Many to Many Overload mode the BIPAC 5100S maps the multiple local IP addresses to shared global IP addresses 4 Many to Many No Overload In Many to Many No Overload mode the BIPAC 5100S maps each local IP address to a unique global IP address 5 Server This type allows you to specify inside servers of different services behind ...

Page 38: ...ases such as for unknown services or where one server can support more than one service for example both FTP and web service it might be better to specify a range of port numbers You can allocate a server IP address that corresponds to a port or a range of ports Many residential broadband ISP accounts do not allow you to run any server processes such as a Web or FTP server from your location Your ...

Page 39: ...ded to the default server If the default is not defined the service request is simply discarded The most often used port numbers are shown in the following table Please refer to RFC 1700 for further information about port numbers SERVICES PORT NUMBER ECHO 7 FTP File Transfer Protocol 21 SMTP Simple Mail Transfer Protocol 25 DNS Domain Name System 53 Finger 79 HTTP Hyper Text Transfer protocol or W...

Page 40: ...he BIPAC 5100S uses Address Mapping Set 1 in the NAT Edit SUA NAT Server Set screen Edit Details Click this link to go to the NAT Edit SUA NAT Server Set screen Full Feature Select this radio button if you have multiple public WAN IP addresses for your BIPAC 5100S Edit Details Click this link to go to the NAT Address Mapping Rules screen Apply Click Apply to save your configuration 6 5 Configuring...

Page 41: ...d To forward only one port enter the port number again in the Start Port No field above and then enter it again in this field To forward a series of ports enter the last port number in a series that begins with the port number in the Start Port No field above IP Address Enter your server IP address in this field Save Click Save to save your changes back to the BIPAC 5100S Cancel Click Cancel to re...

Page 42: ...een LABEL DESCRIPTION Local Start IP This is the starting Inside Local IP Address ILA Local IP addresses are N A for Server port mapping Local End IP This is the end Inside Local IP Address ILA If your rule is for all local IP addresses then enter 0 0 0 0 as the Local Start IP address and 255 255 255 255 as the Local End IP address This field is N A for One to one and Server mapping types Global S...

Page 43: ...g rule click the rule s link in the NAT Address Mapping Rules screen to display the screen shown next The following table describes the labels in this screen LABEL DESCRIPTION Type Choose the port mapping type from one of the following 1 One to One One to One mode maps one local IP address to one global IP address Note that port numbers do not change for One to one NAT mapping type 2 Many to One M...

Page 44: ... IP This is the starting Inside Global IP Address IGA Enter 0 0 0 0 here if you have a dynamic IP address from your ISP Global End IP This is the ending Inside Global IP Address IGA This field is N A for One to one Many to One and Server mapping types Server Mapping Set Only available when Type is set to Server Select a number from 1 to 10 from the drop down menu to choose a server set from the NA...

Page 45: ...t Your friends or relatives will always be able to call you even if they don t know your IP address First of all you need to have registered a dynamic DNS account with www dyndns org This is for people with a dynamic IP from their ISP or DHCP server that would still like to have a DNS name The Dynamic DNS service provider will give you a password or key 7 1 1 DYNDNS Wildcard Enabling the wildcard ...

Page 46: ...ider Host Name Type the domain name assigned to your BIPAC 5100S by your Dynamic DNS provider E mail Address Type your e mail address User Type your user name Password Type the password assigned to you Enable Wildcard Select this check box to enable DYNDNS Wildcard Apply Click Apply to save your changes back to the BIPAC 5100S Cancel Click Cancel to return to the previously saved settings ...

Page 47: ...ime based on your local time zone The following table describes the labels in this screen LABEL DESCRIPTION Time Server Use Time Server when Bootup Select the time service protocol that your time server sends when you turn on the BIPAC 5100S Not all time servers support all protocols so you may have to check with your ISP network administrator or use trial and error to find a protocol that works T...

Page 48: ...ton to have your BIPAC 5100S use the time server that you configured above to set its internal system clock Please wait for up to 60 seconds while the BIPAC 5100S locates the time server If the BIPAC 5100S cannot find the time server please check the time server protocol and its IP address If the IP address was entered correctly try pinging it for example to test the connection Date Current Date T...

Page 49: ...led that service in one of the remote management screens 3 The IP address in the Secured Client IP field does not match the client IP address If it does not 4 There is already another remote management session of the same type web FTP or Telnet running You may only have one remote management session of the same type running at one time 5 There is a web remote management session running with a Teln...

Page 50: ... BIPAC 5100S firmware and configuration files using FTP To use this feature your computer must have an FTP client 9 4 Web You can use the BIPAC 5100S s embedded web configurator for configuration and file management See the online help for details 9 5 Configuring Remote Management Click Remote Management to open the following screen The following table describes the labels in this screen ...

Page 51: ...anagement service You may change the port number for a service in this field but you must use the same port umber to use that service for remote management Secured Client IP The default 0 0 0 0 allows any client to use this service to remotely manage the BIPAC 5100S Type an IP address to restrict access to a client with a matching IP address Apply Click Apply to save your settings back to the BIPA...

Page 52: ...o access the information and properties of that device 10 1 2 NAT Traversal UPnP NAT traversal automates the process of allowing an application to operate through NAT UPnP network devices can automatically configure network addressing announce their presence in the network to other UPnP devices and enable exchange of simple product and service descriptions NAT traversal allows the following Dynami...

Page 53: ...sword to access the web configurator Allow users to make configuration changes through UPnP Select this check box to allow UPnP enabled applications to automatically configure the BIPAC 5100S so that they can communicate through the BIPAC 5100S for example by using NAT traversal UPnP applications automatically reserve a NAT forwarding port in order to communicate with another UPnP enabled device t...

Page 54: ...n box Step 4 Click OK to go back to the Add Remove Programs Properties window and click Next Step 5 Restart the computer when prompted 10 3 2 Installing UPnP in Windows XP Follow the steps below to install the UPnP in Windows XP Step 1 Click Start and Control Panel Step 2 Double click Network Connections Step 3 In the Network Connections window click Advanced in the main menu and select Optional N...

Page 55: ... Step 4 Select Networking Service in the Components selection box and click Details Step 5 In the Networking Services window select the Universal Plug and Play check box Step 6 Click OK to go back to the Windows Optional Networking Component Wizard window and click Next ...

Page 56: ...n on your computer and the BIPAC 5100S 10 4 1 Auto discover Your UPnP enabled Network Device Step 1 Click start and Control Panel Double click Network Connections An icon displays under Internet Gateway Step 2 Right click the icon and select Properties Step 3 In the Internet Connection Properties window click Settings to see the port mappings there were automatically created Step 4 You may edit or...

Page 57: ...Configurator Easy Access With UPnP you can access the web based configurator on the BIPAC 5100S without finding out the IP address of the BIPAC 5100S first This comes helpful if you do not know the IP address of the BIPAC 5100S Follow the steps below to access the web configurator Step 1 Click Start and then Control Panel Step 2 Double click Network Connections Step 3 Select My Network Places unde...

Page 58: ...nder Local Network Step 5 Right click on the icon for your BIPAC 5100S and select Invoke The web configurator login screen displays Step 6 Right click on the icon for your BIPAC 5100S and select Properties A properties window displays with basic information about the BIPAC 5100S ...

Page 59: ...tics 11 1 Maintenance Overview Use the maintenance screens to view system information upload new firmware manage configuration and restart your BIPAC 5100S 11 2 System Status Screen Click System Status where you can use to monitor your BIPAC 5100S Note that these fields are READ ONLY and are meant to be used for diagnostic purposes ...

Page 60: ...e created DSL FW Version This is the DSL firmware version associated with your BIPAC 5100S Standard This is the standard that your BIPAC 5100S is using WAN Information IP Address This is the WAN port IP address IP Subnet Mask This is the WAN port IP subnet mask Default Gateway This is the IP address of the default gateway if applicable VPI VCI This is the Virtual Path Identifier and Virtual Channe...

Page 61: ...s is the number of IP addresses in the IP address pool Show Statistics Click Show Statistics to see router performance statistics such as number of packets sent and number of packets received for each port 11 2 1 System Statistics Click Show Statistics in the System Status screen to open the following screen Read only information here includes port status and packet specific statistics Also provid...

Page 62: ... Tx B s This field displays the number of bytes transmitted in the last second Rx B s This field displays the number of bytes received in the last second Up Time This field displays the elapsed time this port has been up Collisions This is the number of collisions on this port Poll Interval s Type the time interval for the browser to refresh system statistics Set Interval Click this button to appl...

Page 63: ...he computer with the displayed host name Every Ethernet device has a unique MAC address The MAC address is assigned at the factory and consists of six pairs of hexadecimal characters for example 00 AA BB 00 00 02 11 4 Diagnostic Screens These read only screens display information to help you identify problems with the BIPAC 5100S Click Diagnostic to display the following screen 11 4 1 Diagnostic G...

Page 64: ...k this button to ping the IP address that you entered Reset System Click this button to reboot the BIPAC 5100S A warning dialog box is then displayed asking you if you re sure you want to reboot the system Click OK to proceed Back Click this button to go back to the main Diagnostic screen 11 4 2 Diagnostic DSL Line Screen Click Diagnostic and then DSL Line to open the screen shown next ...

Page 65: ...Click this button to start the ATM loopback test Make sure you have configured at least one PVC with proper VPIs VCIs before you begin this test The BIPAC 5100S sends an OAM F5 packet to the DSLAM ATM switch and then returns it loops it back to the BIPAC 5100S The ATM loopback test is useful for troubleshooting problems with the DSLAM and ATM network Upstream Noise Margin Click this button to disp...

Page 66: ...are to your BIPAC 5100S The following table describes the labels in this screen LABEL DESCRIPTION File Path Type in the location of the file you want to upload in this field or click Browse to find it Browse Click Browse to find the bin file you want to upload Remember that you must decompress compressed zip files before you can upload them Upload Click Upload to begin the upload process This proc...

Page 67: ...sconnect In some operating systems you may see the following icon on your desktop After two minutes log in again and check your new firmware version in the System Status screen If the upload was not successful the following screen will appear Click Back to go back to the Firmware screen ...

Page 68: ...urn the BIPAC 5100S off and on 4 If the error persists you may have a hardware problem In this case you should contact your vendor A 1 2 LAN LED The LAN LED on the front panel does not light up STEPS CORRECTIVE ACTION 1 Check the Ethernet cable connections between your BIPAC 5100S and the computer or hub 2 Check for faulty Ethernet cables 3 Make sure your computer s Ethernet card is working proper...

Page 69: ...PAC 5100S 4 Make sure you entered the correct password The default password is admin If you have forgot your username or password refer to Section A 5 5 If these steps fail to correct the problem contact the distributor A 3 Web Configurator I cannot access the web configurator STEPS CORRECTIVE ACTION 1 Make sure you are using the correct IP address of the BIPAC 5100S Check the IP address of the BI...

Page 70: ...to blink the defaults have been restored and the BIPAC 5100S restarts 3 The default username is admin The default password is admin The Password and Username fields are case sensitive Make sure that you enter the correct password and username using the proper casing 4 It is highly recommended to change the default username and password Make sure you store the username and password in a save place ...

Page 71: ... Access I cannot access the Internet STEPS CORRECTIVE ACTION 1 Make sure the BIPAC 5100S is turned on and connected to the network 2 If the DSL LED is off refer to Section A 1 3 3 Verify your WAN settings 4 Make sure you entered the correct user name and password 5 For wireless stations check that both the BIPAC 5100S and wireless station s are using the same ESSID channel and WEP keys if WEP encr...

Page 72: ...ogin name and password for the remote node 3 If these steps fail you may need to verify your login and password with your ISP Product Support and Contact Information Most problems can be solved by referring to the Troubleshooting section in the User s Manual If you cannot resolve the problem with the Troubleshooting chapter please contact the dealer where you purchased this product Contact Billion...