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Chapter 4
Troubleshooting
If the Broadband Router is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your service provider. This could save your time and effort but if the
symptoms persist, then consult your service provider.
Problems Starting Up the Broadband Router
Problem
Corrective Action
None of the LEDs are
on when you turn on
the Broadband Router.
Check the connection between the adapter and the
Broadband Router. If the error persists, you may have a
hardware problem. In this case, you should contact technical
support.
Problems with the LAN Interface
Problem
Corrective Action
Check the LAN LNK LED on the front panel. The LED should be
on for a port that has a station connected. If it is off, check the
cables between your Broadband Router and the station.
Can’t ping any station on
the LAN.
Verify that the IP address and the subnet mask are consistent
between the Broadband Router and the workstations.
Why do I get IP conflict information in my computer?
When you see the message box prompted for IP address conflict in your computer, it could be
caused by rebooting BIPAC 6600 or by two or more workstations occupying the same IP
address. Please run the “
winipcfg
” utility to release all current configurations first, and then
renew all if your computer is set to get an IP address automatically. BIPAC 6600 will assign a
new IP address to your computer if DHCP server is enabled in the router. Furthermore, please
double check each workstation’s IP address from duplicate IP. The “winipcfg.exe” is used for
Win95, 98, and ME. For WinNT,2000 and XP, please enter “ipconfig.exe”.
