PL25H Owner’s Manual
Part No 100382
Form No F072215B
9
TROUBLESHOOTING
WARRANTY INFORMATION
When servicing engine refer to specific manufacturer’s engine owner's manual. Engine warranty is covered by the specific
engine manufacturer. If your engine requires warranty or other repair work contact your local servicing engine dealer. When
contacting a dealer for service it is a good idea to have your engine model number available for reference (See table page 3). If
you cannot locate a servicing dealer in your area you can contact the manufacturer’s national service organization.
To reach:
American Honda:
800-426-7701
Briggs and Stratton
: 414-479-8008
WARRANTY CLAIM PROCEDURE
Should a BILLY GOAT
®
machine fail due to a defect in material and/or workmanship, the owner should make a warranty claim
as follows:
The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY GOAT
Dealer.
The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the invoice or
receipt.
The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their respective BILLY
GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under warranty must be tagged and
retained for 90 days. The model number and serial number of the unit must be stated in the Warranty Claim.
The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.
The Technical Service Department at BILLY GOAT will study the claim and may request parts to be returned for
examination. BILLY GOAT will notify their conclusions to the distributor service manager from whom the claim was
received.
The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is final and
binding.
For online product registration go to
www.billygoat.com
Problem
Possible Cause
Solution
Engine will not start
Stop switch off. Throttle in off position. Engine
not in full choke position. Out of gasoline. Bad
or old gasoline. Spark plug wire disconnected.
Dirty air cleaner. Engine oil level too low (Honda
only).
Check stop switches, throttle, choke
position and gasoline. Connect spark
plug wire. Clean or replace air cleaner. Or
contact a qualified service person. Check
and fill engine oil.
Abnormal vibration
Damaged or missing tines. Loose handle
bolts. Loose engine bolts.
Stop work immediately. Replace any
damaged or missing tines. Tighten all
loose bolts and nuts.
Engine stalls or labors
when aerating
Working on too steep of a slope. Not enough oil
in the engine.
Work at 45 degrees to the slope moving
up and down instead of across. Check
and add engine oil.
Engine is locked, will not
pull over
Debris locked against reel, or drive pulleys.
Engine problem.
Pull spark plug wire and remove debris.
Contact an engine servicing dealer for
engine problems.
Unit does not move when
clutch is engaged
Belt drive out of adjustment. Worn drive belt.
Loose or damaged pulleys. Damaged or
broken clutch cable.
See maintenance on pg. 10 of this
manual. Contact a qualified servicing
dealer.
