Fields in the Actions menu.
Field
Description
Export call data re-
cords
If you wish to save the current connection data record in an ex-
ternal file, click Export and save the file under the desired stor-
age location and file name.
Delete call data re-
cords
If you wish to delete the current connection data record from the
system storage, click Delete.
17.6 Mini Call Center
The mini call centre is an integrated call centre solution for up to 16 agents. It provides the
ideal solution for small groups with high dynamic telecommunication volumes (e. g insides
sales, support, order acceptance/processing, customer service). Here, a specific solution
with its own administrator has been integrated. The mini call centre is characterised by:
• Flexible allocation of agents and lines
• Dynamic adaptation according to call volume
• Call allocation with off-time for the agent
• Statistical data for agents and lines.
17.6.1 Status
In the Applications->Mini Call Center->Status menu, you can view the current status of
lines and logged-in agents in a block, along with the subscribers assigned to lines.
17 Applications
bintec elmeg GmbH
300
elmeg hybird 120 / hybird 130
