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21

SYSTEM TROUBLESHOOTING

If you follow the recommended action but the problem persists, please call 

your local customer service. 

Result Readings

Error Messages

  MESSAGE                         WHAT IT MEANS                                    WHAT TO DO

E-b

E-U

E-t

E-0

E-A

E-C

E-E

Appears when the  batteries

 are too low.

Appears when a used test strip

 is inserted.

Appears when ambient

temperature is above or

below system operation

range.

Problem with the meter.

Replace the batteries  immediately.

Repeat with a new test strip.

System operation range is 10°C to

40°C (50°F to 104°F). Repeat the

test after the meter and test strip 

are in the above temperature

range.

Repeat the test with a new test 

strip.If the meter still does not

work,please contact the customer 

service for assistance.

Summary of Contents for DIAVUE ToGo

Page 1: ...Owner s Manual ...

Page 2: ......

Page 3: ...ce for Blood Testing 12 Preparing the Puncture Site 12 Performing a Blood Glucose Test 13 Alternative Site Testing 15 METER MEMORY 16 Reviewing Blood Glucose Day Average Results 16 DOWNLOADING RESULTS ONTO A COMPUTER 17 MAINTENANCE 18 Caring for Your Meter 19 Caring for Your Test Strips 19 Important Control Solution Information 20 SYSTEM TROUBLESHOOTING 21 Troubleshooting 22 DETAILED INFORMATION 2...

Page 4: ...by yourself anywhere any time If you have other questions regarding this product please contact the local customer service or place of purchase Intended Use This system is intended for use outside the body in vitro diagnostic use by people with diabetes at home and by health care professionals in clinical settings as an aid to monitoring the effectiveness of diabetes control It is intended to be u...

Page 5: ...he quality control checks as directed 7 Keep the device and testing equipment away from young children Small items such as the battery cover batteries test strips lancets and vial caps are choking hazards 8 Use of this instrument in a dry environment especially if synthetic materials are present synthetic clothing carpets etc may cause damaging static discharges that may cause erroneous results 9 ...

Page 6: ...3 ...

Page 7: ...od samples to test your blood glucose Using other substances will lead to incorrect results If you are experiencing symptoms that are inconsistent with your blood glucose test results and you have followed all the instructions given in this owner s manual contact your healthcare professional We do not recommend using this product on severely hypotensive individuals or patients in shock Please cons...

Page 8: ...on for testing Test Strip Ejector Eject the used strip by pushing up this button Main Button M Enter the meter memory and silence a reminder alarm Display Screen Data Port Download test results with a cable connection SET Button S Enter the meter settings Battery Compartment ...

Page 9: ...6 Meter Overview ...

Page 10: ...up when inserting test strip Test results might be wrong if the contact bar is not fully inserted into the test slot NOTE The DIAVUE ToGo monitor should only be used with DIAVUE ToGo Test Strips Using other test strips with this meter can produce inaccurate results ...

Page 11: ...in sequence press M until the correct hour minute appears Press S 4 Deleting the memory With dEL and on the display press M to select no to keep the results in memory then press S to skip To delete all the results press M to select yes to delete all the memory records 5 Setting the reminder alarm Your meter has four reminder alarms The meter will display OFF and If you don t want to set an alarm p...

Page 12: ...t strips and is used to ensure your meter and test strips are working together correctly Do a control solution test when you first receive the meter at least once a week to routinely check the meter and test strips you begin using a new vial of test strips you suspect the meter or test strips are not working properly your blood glucose test results are not consistent with how you feel or if you th...

Page 13: ...in memory under QC If you press M again the QC will disappear and this test is no longer a control solution test 3 Apply control solution g Shake the control solution vial thoroughly before use Squeeze out the first drop and wipe it off then squeeze out another drop and place it on the tip of the vial cap Hold the meter to move the absorbent hole of the test strip to touch the drop Once the confir...

Page 14: ...test strip vial and it should fall within this range If not please read the instructions again and repeat the control solution test NOTE The control solution range printed on the test strip vial is for control solution use only It is not a recommended range for your blood glucose level See the MAINTENANCE section for important information about your control solutions ...

Page 15: ...ence on the glucose value obtained Blood from a site that has not been rubbed exhibits a measurably different glucose concentration than blood from the finger When the puncture site was rubbed prior to blood extraction the difference was significantly reduced Please follow the suggestions below before obtaining a drop of blood Wash and dry your hands before starting Select the puncture site either...

Page 16: ...ncing the forearm upper arm or hand avoid lancing the areas with obvious veins because of excessive bleeding Performing a Blood Glucose Test To perform a blood glucose test you will need b c e and f 1 Insert the test strip to turn on the meter Wait for the meter to display the and 2 Select the appropriate measuring mode by pressing M 3 Obtaining a blood sample j Use the pre set lancing device to p...

Page 17: ...press the punctured site against the test strip or try to smear the blood If you do not apply a blood sample to the test strip within 3 minutes the meter will automatically turn off You must remove and reinsert the test strip to start a new test The confirmation window should be filled with blood before the meter begins to count down NEVER try to add more blood to the test strip after the drop of ...

Page 18: ...ood at other sites Thus when testing blood glucose during or immediately after a meal physical exercise or any other event take a blood sample from your finger only We strongly recommend that you perform AST ONLY at the following times In a pre meal or fasting state more than 2 hours since the last meal Two hours or more after taking insulin Two hours or more after exercise Do NOT use AST if You t...

Page 19: ...er will be turned off Reviewing Blood Glucose Day Average Results 1 Press and release M When appears on the display keep pressing M for 3 seconds until the flashing appears Release M and then your 7 day average result measured in general mode will appear on the display 2 Press M to review 14 21 28 60 and 90 day average results stored in each measuring mode in the order of Gen AC then PC 3 Exit the...

Page 20: ...Health Care Software System please visit the BioCare website www biocare com 2 Connecting to a personal computer Connect the cable to a RS232 port on your computer With the meter switched off connect the other end of the RS232 cable to the meter data port PC will appear on the meter display indicating that the meter is in communication mode 3 Data transmission To transmit data follow the instructi...

Page 21: ...re the meter is turned off 1 Press the edge of the battery cover and lift it up to remove 2 Remove the old battery and replace with two 3V CR2032 size lithium batteries 3 Close the battery cover If the batteries are inserted correctly you will hear a beep afterwards NOTE Replacing the batteries does not affect the test results stored in the memory As with all small batteries these batteries should...

Page 22: ...uld be treated as contaminated that may carry a risk of infection during measurement The batteries in this used meter should be removed and the meter should be disposed in accordance with local regulations The meter falls outside the scope of the European Directive 2002 96 EC Directive on waste electrical and electronic equipment WEEE Caring for Your Test Strips Storage conditions 2o C to 32o C 35...

Page 23: ...kage insert Important Control Solution Information Use only our control solutions with your meter Do not use the control solution beyond the expiry date or 3 months after first opening Write the opening date on the control solution vial and discard the remaining solution after 3 months It is recommended that the control solution test be done at room temperature 20 C to 25 C 68 F to 77 F Make sure ...

Page 24: ... Appears when a used test strip is inserted Appears when ambient temperature is above or below system operation range Problem with the meter Replace the batteries immediately Repeat with a new test strip System operation range is 10 C to 40 C 50 F to 104 F Repeat the test after the meter and test strip are in the above temperature range Repeat the test with a new test strip If the meter still does...

Page 25: ...mple applied after automatic switch off 3 minutes after last user action Defective meter Replace the batteries Insert the test strip with contact bars end first and facing up Please contact customer services Repeat the test with a new test strip Repeat the test with a new test strip Apply sample only when flashing appears on the display Please contact customer services Appears when test strip is r...

Page 26: ...solution vial was poorly shaken Expired or contaminated control solution Control solution that is too warm or too cold Defective test strip Meter malfunction Improper working of meter and test strip Fasting and before meal 2 hours after meals 100 mg dL 5 6 mmol L 140 mg dL 7 8 mmol L Read instructions thoroughly and repeat the test again Shake the control solution vigorously and repeat the test ag...

Page 27: ...ution consult accompanying documents Humidity Limitation CE mark Manufacturer Authorized representative in the European Collection for electrical and electronic equipment Consult instructions for use Temperature limitation Use by Batch code Serial number SYMBOL INFORMATION ...

Page 28: ...low 85 R H non condensing 20 C to 60 C 4 F to 140 F below 95 R H 2 C to 32 C 35 6 F to 89 6 F below 85 R H fixed mg dL 20 600 mg dL 1 1 to 33 3mmol L 5 years Model No Dimension Weight Power Source Display Memory External output Operating Condition Meter Storage Transportation Conditions Strip Storage Transportation Conditions Measurement Units Measurement Range Expected Service Life Auto sample lo...

Page 29: ...tion 4F No 12 Ln 5 Sec 2 Nanshan Rd Luzhu Dist Taoyuan City 33852 Taiwan TEL 886 3 261 6678 FAX 886 3 261 6679 www biocare com tw MedNet GmbH Borkstrasse 10 48163 Muenster Germany TEL 49 251 322660 FAX 49 251 3226622 ...

Page 30: ...tion 4F No 12 Ln 5 Sec 2 Nanshan Rd Luzhu Dist Taoyuan City 33852 Taiwan TEL 886 3 261 6678 FAX 886 3 261 6679 www biocare com tw MedNet GmbH Borkstrasse 10 48163 Muenster Germany TEL 49 251 322660 FAX 49 251 3226622 ...

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