Biochef Kalahari, User Manual

BIOCHEF KALAHARI DEHYDRATOR WARRANTY

WARRANTY PERIOD: 3 YEARS

VITALITY 4 LIFE IS THE GLOBAL DISTRIBUTOR AND WARRANTY PROVIDER OF BIOCHEF. WARRANTY REGISTRATION 

AND CLAIMS ARE HANDLED BY YOUR LOCAL VITALITY 4 LIFE SUPPORT CENTRE, DETAILS ON INSIDE BACK COVER. 

PLEASE REGISTER YOUR WARRANTY ONLINE AT WARRANTY.VITALITY4LIFE.COM WITHIN 30 DAYS OF PURCHASE.

LODGING A WARRANTY CLAIM

Should you experience any issues with your product, please 
follow these steps to lodge a warranty claim:

1.  Contact your local Vitality 4 Life Service Centre with the 

following details:

– Your warranty details including name, email and phone 

number

– Product name and model number

– Product serial number, found on the rating label of the 

product

– Explanation of how the damage occurred 

– Photos of the damage or issue is highly benefi cial to 

expediting your claim

2.  Vitality 4 Life will assess your claim and respond within 

24-48 hours.

3.  In the event the product is required to be sent to the 

Service Centre, the customer is liable for all packing, 
freight and insurance costs for transit of the product to 
Vitality 4 Life. Subject to the applicable consumer laws in 
your jurisdiction. 

4.  If the product, or one of its parts, qualifi es for replacement 

or service within the 30-Day period after date of purchase, 
Vitality 4 Life will arrange the shipping at no cost to you. 

5.  Any product sent to a Vitality 4 Life Service Centre must 

include a Return Authorization Form. Failure to include this 
form may result in the product being rejected from our 
warehouse or a delayed service time. 

6.  Vitality 4 Life will contact you with a quote prior to 

undertaking any service work outside of the warranty 
coverage. 

7.  Typical turn-around times to address warranty claims 

can be between 10-14 business days, plus shipping, 
depending on location and type of damage or warranty 
claim.  

TERMS OF PRODUCT WARRANTY COVERAGE 

Vitality 4 Life provides the Product Warranty coverage 
as further described below and limited to the terms and 
conditions hereof: 

1.  If the Product exhibits a defect while in normal domestic 

use, within the warranty period; we will, at our option, 
either repair or replace the product or defective part free 
of charge. The Product must be delivered by insured mail, 
in proper packaging to your Service Centre as indicated 
on the back of the manual as a condition to any warranty 
service obligation.  

2.  In the event that the warranty period for a product has 

expired, or if a Product does not qualify for warranty 
service, repair or replacement, consumers may still buy 

replacement parts or have products repaired by one of 
Vitality 4 Life’s Service Centres. Please contact Vitality 4 
Life for further information. 

3.  Do not send the product back to the Service Centre 

without a Return Authorization Form. 

4.  In no event shall our liability exceed the retail value of the 

product. We make no warranty with respect to parts, from 
a source other than Vitality 4 Life. 

5.  In the event that warranty parts or products are provided, 

the customer must cover the related shipping costs to 
receive goods. 

6.  All exchanged or substitute parts and products replaced 

under warranty service will become the property of Vitality 
4 Life. Repaired or replaced products or parts thereof 
will be warranted by Vitality 4 Life for the balance of the 
original warranty period. 

7.  (Australia only) Our goods come with guarantees that 

cannot be excluded under the Australian Consumer 
Law. You are entitled to a replacement or refund for a 
major failure and compensation for any other reasonably 
foreseeable loss or damage. You are also entitled to have 
the goods repaired or replaced if the goods fail to be of 
acceptable quality and the failure does not amount to a 
major failure. 

WARRANTY DOES NOT COVER 

1.  Damage, accidental or otherwise, to the Product, not 

caused by direct defect in factory workmanship or 
materials.  

2.  Damage due to abuse, mishandling, alteration, misuse, 

commercial service, tampering, accident, failure to follow 
care, operating and handling provisions indicated in the 
instructions.  

3.  Damage caused by parts or service not authorized or 

performed by Vitality 4 Life.  

4.  ‘Normal’ wear and tear that naturally and inevitably occurs 

as a result of normal use or aging.

5.  Some states do not allow the exclusion or limitation of 

incidental or consequential damages. Therefore, the above 
limitations may not apply to you in the case of damage 
in shipment. If your product was damaged in shipment: 
Immediately report this type of damage to the parcel 
carrier and have them fi le an inspection report to contact 
the distributor from whom you purchased the product for 
further instructions.  

6.  You have rights and benefi ts under the consumer laws 

in your jurisdiction. Without detracting from these rights 
or benefi ts, Vitality 4 Life excludes all liability in respect 
of this product for any other loss which is not reasonably 
foreseeable from a failure of this product, which may 
include liability for negligence, loss of expenditure 
associated with the product and loss of enjoyment.

EN

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