TROUBLESHOOTING
•
PIT tag not detected: Confirm that it is being
operated distant from metal objects and
computer equipment, including metal objects,
such as collar with metal objects and stainless
steel tables.
•
Memory cannot be downloaded: Make sure
memory is enabled in reader settings (refer to PIT
tag Management Software User Guide for more
information).
•
Bluetooth not visible: Check if Bluetooth icon
appears on the display. If not, enable Bluetooth
by using PIT tag Management Software.
•
Bluetooth visible but not connectable: Make sure
your reader is configured to be visible and
connectable in PIT tag Management Software
(refer to PIT tag Management Software User
Guide for more information).
•
Incorrect date/time: Connect reader to PIT tag
Management Software. This will synchronize the
date and time with the computer.
Note 2 – For other troubleshooting questions, consult user
manual.
