Page 16
Customer/Warranty Service: 800-595-9605
Troubleshooting Your BioSmart
®
Heater
Problem
Solution
Heater’s airflow is
reduced.
Check for any objects that could obstruct airflow.
If the heater’s airflow is still diminished or has
stopped, please call Customer Service.
Heater stays on after
POWER is pushed.
The heater is cooling down, this is a normal
function. DO NOT unplug the heater until you no
longer hear the fan.
Heater fan still on
20 minutes after
shut-down.
This is most likely a defective fan relay. Please call
Customer Service.
Heater display
shows a line of dots.
After a period of inactivity, the heater will enter
into a “screen saver” mode to conserve power.
When any function key is pressed, the display will
reappear.
Heater temperature
does not match
central thermostat
temperature.
Refer to the Calibrating the Internal Thermometer
instructions in this manual for programming
instructions to match heater thermostat settings with
your existing wall thermostat.
Heater will not turn
on.
Test the outlet to make sure there is power available
and then check the heater display for the flashing
TIME DELAY light. Press the POWER button to turn
off the timer and resume normal operation of the
heater.
Heater doesn’t seem
to be getting hot
enough.
Most likely, one of the ceramic elements is burnt
out or the connection to the element is bad. Call
Customer Service for help, the defective ceramic
plate may need replacing.
The heater is noisy.
Check for obstructions to the fan blades. If there are
none, you have a defective fan. Please call Customer
Service.
