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In the case of transport damage...
1. Leave the goods and packaging unchanged and do not
use the goods.
2. Register the damage in writing with the transport com-
pany as shown below.
3. Then contact our customer service (+49 (0)700/6000
7070)
4. To register claims for compensation with the transport
insurance, representatives of the transport company
making the delivery must be informed about the dama-
ge in good time.
Damage or loss visible externally must be recorded on the
accompanying paperwork by the deliverer before accep-
ting the consignment.
Hidden damage only visible after unpacking must be advi-
sed to the transport company immediately in writing.
Certain time limits must be adhered to:
• Parcel services and post within 24 hours
• Rail within 7 days
• Shippers within 4 days after receipt of the consignment.