14
BISSELL.com
Troubleshooting
Problem
Possible Causes
Remedies
Brush Roll
doesn’t
rotate
Brush Roll On/Off Switch is off.
Make sure Brush Roll is on.
Vacuum is locked in upright
position.
Recline vacuum and turn on the
Brush Roll.
Vacuuming on premium soft
carpet.
Adjust Suction Control to reduce
suction on softer carpets.
Brush Roll has lodged debris or
other entanglements, keeping it
from rotating.
Unplug to reset brush motor,
check for and remove debris before
turning ON.
Vacuum
won’t pick
up dirt
Filters are dirty.
Remove and rinse pre-motor filters.
Allow enough time for them to dry
properly before reinserting. Remove
and dust off post-motor filter.
There is a clog in the vacuum.
Remove bottom cover and check for
any buildup of debris. Remove debris
before reinstalling bottom cover.
Dirt Tank is not seated
correctly.
Press the Tank Release Button to
release the Dirt Tank and reseat
properly.
There is a crack or hole in the
Stretch Hose.
If there is a crack or hole, order a new
hose from the BISSELL website.
Stretch Hose is not connected.
Locate the Stretch Hose and
reconnect by pushing the hose
connection.
There is a clog in the hose.
Disconnect lower hose and check for
clogs as well. Use a broom handle to
push any debris out.
Hair wrapped around Brush Roll. Run vacuum back and forth on
clean carpet several times to release
wrapped hair.
Dirt is
escaping
from the
vacuum
Dirt Tank is full.
Empty the Dirt Tank.
Filters are missing or dirty.
Check to see if all of the filters are in
place and clean.
Hose won’t
pick up dirt
Suction is set too low.
Adjust using the Suction Control on
the Handle.
Vacuum is
hard to push
or pull
Suction is set too high.
Adjust using the Suction Control on
the Handle.
High-pitched
noise
There is a clog in the vacuum.
Check inside of Stretch Hose and
lower hose for clogs by disconnecting
from vacuums.
WARNING
To reduce the risk of electric shock, turn power OFF and disconnect plug from electrical outlet before
performing maintenance or troubleshooting checks.
