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Troubleshooting
General Trouble Shooting
Malfunction
Possible Cause
Solution
User Interface not on
Main power off
1. Check power cord and breaker
Communication cable disconnected
2. Check connection on tower and WVSC
Water leak
Leak Between Tower and WVSC
1. Check water line connections
Drain lines leak
2. Check drain line connections on Tower, WVSC and
store drain
Leaking from inside WVSC
Did not purge drink
Purge valve is stuck in the closed
position
1. Use manual purge or remove purge valve, per
instructions using purge valve tool. Once valve is
removed, use manual purge.
2. Punch with purge valve opener from inside brew
handle.
3. Try a different purge valve.
Purge or dripping
during brew cycle
Debris in purge valve
1. Use purge valve tool to remove debris from purge
ball.
Purge valve spring has become too
weak
2. Replace purge valve.
Beverage level is
incorrect
Corrupt recipe
1. Try a different recipe in the same size
Flowmeter malfunction
Consistent poor
beverage quality
Wrong amount of tea / coffee
1. Check recipe and product measurement
Poor incoming water quality
2. Make sure incoming water is in spec.
Corrupt recipe
3. Check recipe
Chamber was locked during startup
(result in calibration error)
4. Restart machine and make sure brew basket and
handle are not installed during start up.
Beverage too hot or cold
5. Check recipe
Summary of Contents for Craft Brewer
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