13
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
Food is undercooked
• The wrong setting
or temperature may
have been used.
• The power may have
been interrupted.
• The lid may have been
improperly placed on
the cooking pot.
• The power in your
home may be slightly
different.
• Lid has been removed
too many times
during operation.
• Make sure you use the
correct function and
setting for the recipe.
• If the power was
interrupted and you
don’t know for how
long; discard the food.
• Make sure the lid is
placed evenly on top
of the cooking pot.
• Keep the lid closed
while roasting or slow
cooking. Every time
the lid is removed it
adds 15–20 minutes to
the slow cooking time.
Food is overcooked
• There may be a
difference between
your favorite recipe
and the operation
of the Multicooker
settings.
• Not all appliances
cook exactly the
same; the settings
could be cooking
slightly differently
than appliances
that have been used
previously.
• As you use the
functions, make note
of any changes in
time on your favorite
recipes.
The meat was done
but the vegetables
were under-cooked
while slow cooking
• The foods may have
been improperly
placed in the cooking
pot.
• Place the vegetables
on the bottom and
sides of the cooking
pot.
• Place the meat on top
of the vegetables and
in the center of the
cooking pot.
If additional assistance is needed, please contact our consumer service team at
1-800-231-9786.
